Level 1 Technical Support Agent - Bucharest, Europe

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!

Join our dynamic team at everience as a Junior IT Support Specialist, where you will be instrumental in providing exceptional technical support to our clients. You will troubleshoot hardware and software issues, assist with system installations, and contribute to the overall efficiency of our IT operations. This is a fantastic opportunity for a motivated individual looking to launch their career in IT support within a collaborative and innovative environment.

At crossbordertalents, we are pioneers in redefining customer experiences (CX) by leveraging the transformative power of AI. Our innovative methods blend state-of-the-art digital technologies with human insight, delivering a holistic CX journey management primarily focused on the Travel and High-Growth Tech sectors.Position Overview:We invite you to be part of our dynamic team as a Customer Experience Specialist within our diverse multilingual BPO center. As a vital contributor to our commitment to exceptional international service quality, you will serve as the first point of contact for our valued clients.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Assist customers from leading airlines with flight modifications, cancellations, lost luggage, and claims through email and calls.Engage with customers in both French and English.Respond swiftly and effectively to customer inquiries.Uphold a positive, empathetic, and professional demeanor towards customers at all times.Guarantee customer satisfaction and provide expert support.

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Hootsuite as an Enterprise Customer Support Advocate, where you will play a crucial role in assisting our most valued Enterprise customer accounts. Your mission will be to deliver prompt, friendly, and accurate assistance across various channels, ensuring a seamless onboarding experience for our clients. In this dynamic hybrid role based in Bucharest, Romania, you will work closely with our global Enterprise customers, addressing their needs with professionalism and engagement. You'll provide insights into support escalation workflows and help identify trends that enhance our customer support services. You will report directly to the Team Lead of Enterprise Customer Support.

Hootsuite is hiring a Customer Support Advocate for its Bucharest office. This position centers on assisting users who have questions or run into challenges while using the Hootsuite platform. The aim is to ensure every customer receives helpful support and leaves with a positive impression. Key responsibilities Answer customer inquiries about the Hootsuite platform Troubleshoot and resolve issues as they come up Offer clear, practical guidance to help users make the most of Hootsuite's features Communicate in English with empathy and professionalism Location This role is based in Bucharest, Romania.

Expeditors International seeks a Customer Service Quoting Specialist to join the team in Bucharest. This on-site role centers on supporting clients with quoting services and acting as the first point of contact for customer requests. The specialist plays a key part in providing accurate information and building strong client relationships. Key responsibilities Respond to customer inquiries related to quotes and available services Provide clear, accurate, and timely information to clients Coordinate with other departments to support service delivery Address client questions and issues, ensuring efficient resolutions Requirements Keen attention to detail Strong problem-solving abilities Clear and professional communication skills Willingness to work on-site in Bucharest

Join Syngenta Group as a Customer Service Specialist in our Contract & Commercial Programs division. In this role, you will be pivotal in ensuring that our clients receive exceptional service and support. You will be responsible for managing customer inquiries, resolving issues, and providing detailed product information, all while collaborating with cross-functional teams to enhance customer satisfaction.

Eram Talent is actively searching for a skilled Life Support System Technician/Specialist to become a vital part of an esteemed project based in Saudi Arabia. You will be entrusted with the operation, maintenance, and troubleshooting of advanced life support systems that are essential for aquatic facilities and environments. The ideal candidate will demonstrate excellent technical prowess and a commitment to upholding the highest standards of system integrity and water quality.Key Responsibilities Install, maintain, and repair life support systems, including pumps, filters, and water quality monitoring devices. Operate, inspect, and maintain all LSS equipment such as pumps, filtration systems, ozone generators, UV sterilizers, and chillers. Monitor and adjust water quality parameters including pH, salinity, ORP, ammonia, and temperature. Diagnose and troubleshoot technical issues, executing corrective and preventative maintenance. Collaborate with aquarists and biologists to promote healthy aquatic environments. Keep detailed records of water quality, equipment performance, and maintenance schedules.

At crossbordertalents, we are pioneers in enhancing customer experiences (CX) through innovative AI solutions, reshaping how the world's leading brands interact with their clients. Our distinctive methodology intertwines advanced digital technologies with human intelligence, delivering holistic CX journey management specifically tailored for the Travel and High-Growth Tech sectors.Position Overview:We invite you to become part of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. As a vital contributor to our commitment to international service excellence, you will serve as the primary point of contact for our clients.Key Responsibilities:Deliver exceptional customer service via email and phone interactions.Manage customer emails and voice calls, assisting with flight modifications, cancellations, lost baggage, and claims for prominent airlines.Engage with customers in both German and English across various communication channels.Respond promptly and effectively to customer inquiries.Maintain a positive, empathetic, and professional demeanor in all customer interactions.Ensure high levels of customer satisfaction through professional support.

About Axon Enterprise, Inc. Axon Enterprise, Inc. develops devices and cloud solutions for public safety and justice. The team values collaboration, open communication, and a range of perspectives to address real-world challenges. Every role at Axon supports a mission to improve safety and trust in communities. Role Overview: Senior Technical Support Representative Location: Bucharest, Romania The Senior Technical Support Representative joins the Bucharest-based team to provide support for English-speaking customers worldwide. This position focuses on resolving complex technical issues by phone and email. The work directly impacts customer satisfaction and strengthens Axon's reputation for client support. Axon’s Commitment to Public Safety Axon continues to build on its legacy, starting with the TASER, by creating advanced hardware and software for law enforcement. The company aims to reduce administrative tasks for officers, so they can spend more time serving their communities. Each product and service is designed to support safer, more effective policing. What You Will Do Assist English-speaking customers from around the world with technical questions and issues Communicate solutions clearly by phone and email Focus on delivering a positive customer experience Contribute to Axon's broader goal of supporting public safety through technology

As a Customer Experience Development Specialist at Trendyol, you will play a pivotal role in enhancing our customer journey. You will analyze customer feedback, craft strategic improvements, and collaborate with various teams to implement solutions that elevate customer satisfaction. Your insights will directly influence our services, ensuring we meet and exceed customer expectations.

About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Technical Support Representative (Spanish/English) Location: Bucharest, Romania This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U.S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions. What You Will Do Deliver technical support in both Spanish and English by phone and email Troubleshoot and resolve complex product issues for customers Ensure a culturally aware and sensitive approach in all customer interactions Work with cross-functional teams on projects to improve the customer experience Help drive product adoption and support Axon’s goal of making communities safer Axon’s Mission in Action Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

Become a vital part of our thriving team at Cross Border Talents as a Support Representative for Croatian Speakers. We seek passionate individuals who are dedicated to delivering outstanding customer support while collaborating with a prestigious company. This role presents a unique chance to interact with customers, address their inquiries, and enhance their service experience.Your Responsibilities: Handle inbound customer inquiries in Croatian across multiple communication platforms. Deliver precise and timely information about products and services to customers. Effectively resolve customer issues and complaints, ensuring a high level of satisfaction. Keep thorough records of customer interactions and transactions. Work alongside team members to improve the overall customer experience.

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall business value through reliability and efficiency.We are currently in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Bucharest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Act as the primary onsite point of contact for end-user IT issues, ensuring prompt resolution.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Contribute to and maintain knowledge base documentation.Support initiatives aimed at continuous service improvement.

At CrossBorderTalents, we are pioneers in enhancing customer experiences (CX), utilizing cutting-edge AI technology to redefine interactions for the most innovative brands worldwide. Our distinctive methodology merges advanced digital solutions with human insight, delivering holistic CX journey management in the Travel and High-Growth Tech sectors.Position Overview:We invite you to become a vital part of our dynamic team as a Customer Experience Specialist within our diverse multilingual BPO center. In this pivotal role, you will serve as the first point of contact for our clients, driving our commitment to international service excellence.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Manage customer interactions related to flight changes, cancellations, lost baggage, and claims, primarily for leading airlines.Facilitate effective communication with customers in both Italian and English.Respond swiftly to customer inquiries, ensuring a positive and professional demeanor at all times.Enhance customer satisfaction by providing professional support throughout their experience.

About the Role evolution is hiring an IT Support Engineer in Bucharest. This position focuses on technical support for clients, helping keep their systems reliable and efficient. Daily work includes troubleshooting problems, assisting with software and hardware installations, and responding to support requests with care and attention. What You Will Do Diagnose and resolve technical issues for clients Support software and hardware installations Maintain high standards of customer service Who We’re Looking For Proactive and comfortable working in a busy setting Strong interest in technology and IT support Willingness to learn and develop new skills

Be a Force for Good at Axon.At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.Your ImpactWe are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

Join Mercier Consultancy MD in an exciting role as a Polish Speaking Customer Service Representative for a leading automotive company, with an incredible opportunity to work remotely while enjoying the stunning landscapes of Greece. If you have a passion for customer service and a keen interest in the automotive sector, this position is tailored for you. In this role, you will provide exceptional support to customers by addressing their inquiries in Polish.Key ResponsibilitiesRespond to customer inquiries regarding automotive products, services, and specifications through phone, email, and chat in Polish.Deliver precise and comprehensive information about vehicle options, features, and pricing.Assist customers in scheduling maintenance services and addressing service-related inquiries.Swiftly resolve customer issues and complaints, ensuring high levels of satisfaction.Maintain documentation of all customer interactions in the CRM system for effective monitoring.Collaborate with internal teams to enhance service delivery and customer satisfaction initiatives.Stay updated on automotive industry trends and company developments to provide informed assistance to customers.