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Level 1 Technical Support Agent - Remote Opportunity

lago-1Remote — Philippines
Remote Full-time $1.5K/mo - $1.5K/mo

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Experience Level

Entry Level

Qualifications

RequirementsExcellent written and verbal communication skills in EnglishPrior experience in customer support or IT support (Level 1 or similar)Basic troubleshooting skills for user access, devices, and account-related issuesProficient in supporting macOS and/or iOS environmentsWillingness to work evening or night shifts (PH time)Strong professional demeanor and customer service orientation

About the job

lago-1 is looking for a Level 1 Technical Support Agent to assist internal users with IT support needs. This fully remote position is open to candidates based in the Philippines. Work schedules rotate to match Finland business hours (08:00–20:00 EET), with shifts including:

  • 2:00 PM – 10:00 PM PHT
  • 4:00 PM – 12:00 AM (midnight) PHT
  • 6:00 PM – 2:00 AM PHT

What you will do

  • Act as the first point of contact for internal IT support requests
  • Troubleshoot and resolve basic issues involving user access, accounts, and company devices
  • Support users working on macOS and iOS devices
  • Assist with Google Workspace tasks, such as login and permission requests
  • Respond promptly and professionally to support inquiries via Slack
  • Communicate in a friendly, clear, and empathetic manner
  • Occasionally verify user identity through Google Meet calls
  • Escalate more complex technical issues to the appropriate internal teams
  • Follow up with users to ensure their issues are fully resolved
  • Document support requests and solutions accurately
  • Help improve internal documentation and knowledge bases
  • Collaborate with colleagues using Slack and other internal tools

Requirements

  • Strong communication skills and responsiveness
  • Ability to solve problems efficiently and stay calm under pressure
  • Willingness to work rotating shifts, including late evening or early morning hours
  • Experience with macOS, iOS, and Google Workspace is a plus

Compensation

Salary is up to $1,500 USD per month, depending on experience.

Location

This is a remote role for candidates based in the Philippines.

About lago-1

lago-1 is a forward-thinking company dedicated to providing exceptional technical support and solutions. We value our team members and foster an environment of collaboration and growth, ensuring our employees can thrive while serving our clients.

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