About the job
Raptor Technologies develops SaaS and mobile solutions that help schools manage safety, emergency response, and compliance. Since 2002, the company has partnered with more than 60,000 schools across 55 countries to address campus movement, student wellbeing, and safety training.
Role overview
The Level 1 Technical Support Engineer serves as the first point of contact for technical issues reported by clients. This role involves investigating problems, resolving straightforward cases, and escalating more complex issues when needed. The work directly supports the reliability of Raptor Technologies’ products, which play a part in keeping students and school staff safe.
Work location
This position is based in Houston, Texas. The schedule is hybrid, with three days each week spent onsite at the Houston office.
