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Experience Level
Experience
Qualifications
Proven experience in a technical support roleStrong problem-solving skills with the ability to diagnose technical issuesExcellent communication skills in the local languageAbility to work in a fast-paced environmentTechnical certifications are a plus
About the job
Segula Technologies is hiring a Level 2 Technical Support Agent for its Bucharest location. This position is based on-site and centers on delivering advanced technical support to clients.
Main responsibilities
Address complex technical issues and troubleshoot problems that require in-depth knowledge.
Work closely with clients to resolve incidents and maintain a smooth user experience.
Follow local language requirements while providing support.
Team environment
This role is part of a dedicated support team in Bucharest. Collaboration and clear communication are important as you work to solve technical challenges for clients.
About Segula Technologies
Segula Technologies is an innovative company dedicated to delivering high-quality engineering and technical solutions. We pride ourselves on our commitment to excellence and our dynamic team environment, fostering growth and development for our employees.
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At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!
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About the Role evolution is hiring an IT Support Engineer in Bucharest. This position focuses on technical support for clients, helping keep their systems reliable and efficient. Daily work includes troubleshooting problems, assisting with software and hardware installations, and responding to support requests with care and attention. What You Will Do Diagnose and resolve technical issues for clients Support software and hardware installations Maintain high standards of customer service Who We’re Looking For Proactive and comfortable working in a busy setting Strong interest in technology and IT support Willingness to learn and develop new skills
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Full-time|Remote|Remote — Bucharest, Bucharest, Romania
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