Level 2 Technical Support Analyst

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Veeam Software seeks a Specialist Engineer for Advanced Technical Support, focused on public cloud products in Pune, India. This position centers on resolving complex technical issues for Veeam Backup solutions across AWS, Microsoft Azure, and Google Cloud environments. The role involves direct interaction with clients and internal teams to maintain high standards of customer satisfaction. Key responsibilities Troubleshoot and resolve advanced technical issues for Veeam customers via phone, email, and web conferencing. Manage escalated support cases from both Technical Support and less experienced ATS team members. Analyze problems involving Veeam products, third-party software, operating systems, networks, and applications, then recommend solutions or workarounds. Monitor support cases to ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Update and manage assigned cases promptly, documenting all customer interactions in the CRM according to SLAs. Handle call transfers for new and ongoing support cases as needed. Maintain strong customer relationships through clear, timely communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the technical Knowledge Base and participate in knowledge-sharing activities. Provide training and mentorship to junior engineers. Participate in department-wide pilot projects. Collaboration and impact This role works closely with colleagues across departments to build shared expertise and support continuous improvement. The Specialist Engineer also plays a part in mentoring junior staff and expanding the technical Knowledge Base.

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience. Role overview The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management. What you will do Deliver technical support for Druva products as part of the Global Customer Support team. Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving. Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support. Team and impact This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

Our MissionAt Zocdoc, we believe that healthcare should be patient-centric. Unfortunately, the current system often leaves patients frustrated, navigating outdated insurance directories and enduring long waits. We aim to change this by empowering patients to take control of their healthcare journey. Our platform is the leading healthcare marketplace, enabling patients to easily find and book in-person or virtual care across all 50 states, with over 200 specialties and 12,000 insurance plans. By providing patients with choices, we transform the healthcare landscape, fostering competition and ultimately improving quality while reducing costs. Though we are 18 years old and a leader in our field, we are still in the early stages of our journey. If you thrive on solving complex problems alongside dedicated, collaborative team members, we want to hear from you. Your Contribution to Our MissionAs an Integration Support Engineer at Zocdoc, you will be a crucial player in ensuring our core technologies and data flows remain stable, efficient, and reliable. Your role will involve overseeing system integrations to guarantee seamless connectivity between applications and third-party services. Your expertise will be instrumental in maintaining the high availability of our systems, which is vital to delivering an exceptional healthcare experience.Shift Timing: This position requires night shifts from 11:30 PM IST to 8:30 AM IST.You will excel in this role if you are:Driven by the challenge of solving intricate, real-time technical issues.Autonomous, urgent, and innovative; you enjoy diagnosing system failures and finding comprehensive solutions.Detail-oriented with a commitment to system reliability and performance.Passionate about upholding the highest standards of data flow and system connectivity.A proactive problem-solver who anticipates challenges before they arise.

As a Senior Client Support Engineer at Ensono, you will leverage your technical expertise to provide exceptional support to our clients. You will be responsible for troubleshooting complex issues, implementing solutions, and ensuring client satisfaction. Your role will involve collaborating with cross-functional teams to enhance service delivery and drive continuous improvement.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

Join our dynamic team at Entrata as a Technical Support Specialist during the night shift! In this role, you will be the first point of contact for our customers, providing exceptional technical assistance and ensuring a smooth user experience. Your expertise will help resolve technical issues and enhance client satisfaction.

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

Collaborate with ExpertsAs a Technical Solutions Engineer (TSE) at Arista Networks, you will thrive in a dynamic, collaborative environment, providing support for all Arista products while mastering the various network protocols and features of EOS. Your role will involve working closely with customers and, when necessary, liaising with our dedicated software and hardware development teams. You will also have access to a specialized lab environment for recreating issues and testing solutions.By facilitating direct access to a high-level engineer, we enhance the support experience, leading to increased customer satisfaction and loyalty.Your ResponsibilitiesAddress customer inquiries regarding products through phone or written communications.Assist customers in resolving challenges encountered during installation, operation, maintenance, or compatibility of products.Utilize your interpersonal skills and in-depth product knowledge to effectively respond to customer-focused inquiries.Troubleshoot hardware and software issues, recommending appropriate corrective actions.Record customer interactions and recurring technical issues to contribute to product quality initiatives and development efforts.

Join Miratech as a Junior L1 Genesys Support Engineer, where you will provide technical support for Genesys applications in a dynamic and collaborative environment. This remote position requires working in the Eastern Standard Time (EST) zone. You will be responsible for troubleshooting and resolving issues, assisting clients with product inquiries, and contributing to the overall improvement of our support processes.

At NiCE, we embrace challenges that push our boundaries and drive innovation. Our ambition shapes our success, and we strive to excel in everything we do. If you share our passion and determination, we invite you to explore an extraordinary career opportunity that ignites your potential.What does the role entail?We are in search of a dynamic and technically proficient Technical Support Manager to spearhead our AML Customer Support operations for the International Markets (EMEA & APAC). This position requires a hands-on approach, focusing on managing backlog health, resolving complex cases, handling customer escalations, and delivering exceptional service to our NICE Actimize AML clientele.You thrive in a vibrant, customer-focused environment, adept at delving into intricate AML and system challenges while leading by example to foster ownership, accountability, and operational excellence. You will oversee a team of approximately 16 L2/L3 AML Support Engineers, guiding them through daily operations, performance metrics, and ongoing enhancements.If you are passionate about technical leadership, customer satisfaction, operational discipline, and cultivating high-performing teams, this role is tailor-made for you.Your Impact:Hands-On Delivery & ExecutionOversee and guide the resolution of complex AML product and platform inquiries.Serve as the escalation point for high-severity, regulatory, and customer-impacting challenges.Evaluate technical solutions, customer communications, and root cause analyses to ensure precision and thoroughness.Collaborate with engineers to implement sustainable solutions beyond mere case closure.Maintain proactive customer communication, risk updates, and expectation management.Ownership of Backlog, Quality & OperationsManage the comprehensive AML support backlog for International Markets.Drive case prioritization, aging management, and risk-based triage.Monitor and enhance KPIs, including backlog aging, resolution time, CSAT scores, quality ratings, and reopen rates.Ensure case hygiene, documentation standards, and operational discipline.Lead incident response efforts and conduct post-incident reviews.People LeadershipGuide, mentor, and support a team of approximately 16 AML Support Engineers with a strong ownership mentality.Conduct regular one-on-one meetings focused on performance development and coaching.

Endava is looking for an Applications Management Engineer - Support to join the team in Pune. This role focuses on providing support for applications management, helping clients resolve technical issues and maintain smooth operations. What you will do Troubleshoot application issues as they arise Implement solutions to address technical problems Work directly with clients to support their operational needs Contribute to ongoing improvements within the team Collaboration and environment This position works closely with both clients and colleagues. The team values innovation and encourages sharing ideas to improve processes and outcomes. Location This position is based in Pune.

About Us:SupportYourApp stands as a premier leader in global Support-as-a-Service, collaborating with renowned tech giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our mission is to provide secure and exceptional customer and technical support in over 60 languages, serving a multitude of industries. Imagine the opportunity to contribute to some of the world's leading SaaS, software, and hardware solutions!We invite you to become a part of our vibrant community as a Technical Support Consultant. Enjoy the perks of working in a multicultural and multilingual environment from the comfort of your home office. Unleash your potential by acquiring new skills and reaching ambitious goals while embracing our People First management philosophy. Are you ready to embark on this journey?Your Responsibilities:Provide exceptional technical support through email and chat channels;Establish and nurture strong customer relationships;Stay updated on emerging tools and technologies;Safeguard sensitive customer information with the utmost care;Implement advanced customer satisfaction techniques;Maintain a thorough understanding of client solutions while meeting key performance indicators (KPIs);Collaborate effectively with developers and cross-functional teams.Qualifications for Success:Proficient in English communication skills (minimum C1 level);Previous experience in a technical support role;Knowledge of VPS setup and management;Solid understanding of Windows Server administration;Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;Strong analytical and research capabilities;A proactive, positive, and responsible demeanor;A personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Advantages:Experience with CRM systems.Why Join Us:Flexible work schedule;Fully remote work opportunity;Inclusive international work environment;Compensation offered in USD;Referral rewards for bringing in new talent;Healthy balance between project demands and personal time, complemented by an internal health policy;Supportive leadership focused on your growth and long-term success;Fostering conditions for personal development;A culture rooted in trust, with no time-tracking expectations.*Benefits may vary based on your engagement terms. Certain offerings may apply specifically to employees, while independent contractors may have different eligibility requirements. Detailed terms, including compensation and benefits, will be outlined in your agreement upon selection.

Join our dynamic team as a Service Engineer Expert. In this role, you will leverage your technical expertise to deliver exceptional service solutions, ensuring optimal performance and customer satisfaction. You will be responsible for diagnosing issues, performing repairs, and providing ongoing support to our clients.

About the Role QAD Inc. is looking for a Senior ERP Support Engineer to join the team in Pune. This position focuses on supporting clients who use our Enterprise Resource Planning (ERP) systems. The goal: help clients get the most value from their ERP solutions. What You Will Do Provide advanced technical support for ERP systems Work directly with clients to understand their business needs Troubleshoot and resolve complex issues related to ERP functionality Implement solutions that address client challenges and improve system performance What We Look For Strong technical background, especially with ERP platforms Proven problem-solving ability Experience working closely with clients in a support or consulting capacity Commitment to delivering high-quality customer service This Senior Support Engineer role offers the chance to make a direct impact for clients while working with a collaborative team at QAD Inc. in Pune.

Join Metromakro as a Support - SLS Engineer specializing in Java. In this role, you will provide technical support and contribute to the development of innovative solutions that enhance our software offerings. You will collaborate with cross-functional teams to troubleshoot issues and implement improvements, ensuring a high level of customer satisfaction.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Production Support Specialist. In this crucial role, you will be responsible for ensuring the seamless operation of production systems and providing support to our clients. Your expertise will help us maintain high standards of service delivery and operational excellence.

Primary ResponsibilitiesTechnical Support OperationsDeveloping and sustaining technical configurations and their prerequisites within our configuration management tool.Overseeing the claims investigation process alongside the necessary tools.Taking ownership of operational reporting metrics, conducting root cause analysis on performance, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions align with the required business operations Service Level Agreements (SLAs).Offering support, technical solutions, and expertise to maintain a robust operating service model.Generating and executing reports.Resubmitting claims when necessary.Managing files and providing associated support.Proactively monitoring dashboards and alerts. Cross-Functional CollaborationEngaging professionally and effectively with users, stakeholders, and technical teams to identify issues and provide solutions.Delivering regular updates regarding operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & GovernanceMaintaining support documentation, knowledge articles, and standard operating procedures.Vendor & Partner AlignmentCommunicating with partners and vendors as necessary to resolve and escalate issues.Maintaining up-to-date contact information.Raising tickets with vendors and taking corrective actions post-investigation.