Machine Learning Engineer, Supportability

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

Join Stripe as a Backend/API Engineer specializing in Billing, where you will play a crucial role in enhancing our platform's capabilities. You will be responsible for designing and developing RESTful APIs that integrate seamlessly with various services, ensuring robust performance and scalability. Collaborate with cross-functional teams to create innovative solutions that enhance user experience and drive business growth.

Join Stripe as a Data Scientist and play a pivotal role in shaping the future of financial technology. As a Data Scientist at Stripe, you will leverage your analytical skills to extract meaningful insights from complex datasets, drive strategic initiatives, and contribute to innovative solutions that enhance our products and services.In this role, you will collaborate with cross-functional teams to develop data-driven strategies, implement algorithms, and drive business outcomes. Your expertise will be crucial in informing decisions and optimizing processes across various departments.

Join Stripe as a Full Stack Engineer specializing in billing solutions. In this role, you will be pivotal in designing, developing, and enhancing our billing systems. You will collaborate with cross-functional teams to create user-friendly interfaces and robust backend services. Your contributions will directly impact our mission to simplify payments and empower businesses globally.

Role overview Stripe is hiring a Machine Learning Engineer in Toronto to help improve the support experience for users. This role centers on applying advanced machine learning methods to make customer interactions smoother and support operations more efficient. What you will do Work with cross-functional teams to design and build solutions that strengthen Stripe’s user support systems. Apply machine learning to real-world support challenges, aiming to improve both customer satisfaction and operational efficiency. Contribute to Stripe’s broader goal of growing the GDP of the internet by making support more effective. Location This position is based in Toronto, Canada.

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.

Join Our TeamAbout StripeStripe is a cutting-edge financial infrastructure platform that empowers businesses of all sizes. From global corporations to innovative startups, millions of companies rely on Stripe to streamline payment processing, enhance revenue growth, and seize new business opportunities. Our mission? To amplify the GDP of the internet, paving the way for economic accessibility worldwide. Now is your chance to engage in transformative work that impacts the global economy.About Our TeamThe Professional Services team at Stripe collaborates with our most strategic clients. In this role, you will engage in high-impact projects, offering technical expertise to elevate our customers' understanding, solution design, and integrations with Stripe. You will lead strategic discussions and craft plans that revolutionize payment processes and financial infrastructure for top-tier enterprises.Your RoleKey ResponsibilitiesWork closely with Sales, Solution Architecture, and Implementation teams to enhance client engagement, achieve customer success, and boost revenue for the Professional Services group.Oversee end-to-end integration engineering, from conceptual architecture to code implementation.Articulate complex technical concepts and explain Stripe’s functionalities, covering product features and API architecture.Inform and educate users and the developer community on Stripe's value proposition, best practices, and the latest technical advancements.Act as the primary ongoing technical liaison for our largest clients and partners’ technical teams.Stay updated on new Stripe technologies and software products, showcasing technical leadership through whitepapers, conferences, and industry events.Provide insightful recommendations and feedback to product and engineering teams to drive continuous improvement.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Stripe is hiring a Head of Revenue and Growth to lead its Canadian business from Toronto. This position focuses on driving revenue and identifying new growth paths across multiple sectors in Canada. The role requires a mix of strategic vision and hands-on leadership to expand Stripe’s presence in the market. Key responsibilities Design and implement revenue strategies tailored for the Canadian market Establish and deepen partnerships that enable business expansion Develop and test new methods to spot and capture growth opportunities Work closely with cross-functional teams to improve product offerings Balance ambitious growth targets with a strong focus on customer satisfaction Location This role is based in Toronto, Canada.

Join Our Team About Stripe At Stripe, we are redefining financial infrastructure for businesses of all sizes. From global enterprises to innovative startups, millions trust us to manage their payments, drive revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting a unique chance for you to engage in transformative work that impacts the global economy. About Our Organization and Team The DEeP organization at Stripe is dedicated to enhancing all our products through a unified platform, facilitating the rapid delivery of high-quality experiences across our UI and API landscapes. Our focus is on creating a consistent, scalable developer experience that empowers both internal and external developers to maximize value for merchants using Stripe. The IAM Login Services team is pivotal in managing authentication processes at Stripe. We are expanding our authentication capabilities to enable more teams to integrate seamlessly and to support AI agents accessing Stripe. This initiative is crucial as the demand for secure Identity and Access Management (IAM) solutions grows alongside our expanding enterprise customer base.Team matching will occur during the final stages of the hiring process, and we may also consider you for other teams based on your skills and location. More details on our team matching process can be found here. Your Role As a Backend Engineer on the IAM Login Services team, you will be instrumental in platformizing Stripe's authentication architecture and broadening our authentication offerings to accommodate AI agents. Your contributions will significantly impact our enterprise customers and the overall business, allowing you to work on innovative security and IAM infrastructure while collaborating across teams to implement groundbreaking solutions. Key Responsibilities Enhance and expand Stripe's OAuth offerings. Develop and refine SSO/SCIM products to boost adoption among enterprise clients. Collaborate with diverse teams to create a next-generation authentication platform for Stripe.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityJoin a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

Join our dynamic team at Stripe as a Senior Staff Frontend Engineer specializing in Merchant Experience. In this role, you will lead the design and implementation of innovative frontend solutions that enhance the user experience for our merchants. You will work collaboratively with cross-functional teams, guiding best practices in frontend development and ensuring a seamless integration of our services.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to how we use electricity. Our innovative technology allows customer data to seamlessly arrive in their data warehouses, fully structured and ready for query, with no engineering or maintenance needed. We take pride in empowering organizations to harness the full potential of their data every day.About the RoleFivetran is at the forefront of building data pipelines that fuel the modern data ecosystem for countless companies. Our Customer Support team collaborates with client teams globally to provide unparalleled support that combines profound technical knowledge with a strong customer-centric approach.We are seeking a Customer Support Engineer who possesses exceptional technical troubleshooting abilities, effective communication skills, and an unwavering commitment to delivering top-notch results for our customers. In this capacity, you will engage with both new and existing clients in a highly technical role, tackling complex issues, managing escalations with professionalism, and closely collaborating with engineering and product teams to resolve issues and prevent future occurrences. By adopting a collaborative and comprehensive approach, you will serve as the technical advocate for our customers within Fivetran, championing their needs while enhancing product quality and operational excellence.This full-time position is based in our Toronto office, featuring a hybrid work model that allows for a blend of remote flexibility and in-person collaboration, with two days in the office each week.

As the Home Support Supervisor, you will play a pivotal role in leading a dedicated team of Personal Support Workers (PSWs) within the community. Your primary responsibilities will include providing ongoing training, coaching, and performance management to ensure high-quality care for our clients.Travel to patients' homes within the community to deliver care.Collaborate effectively with multidisciplinary teams in a community-based setting.Assess patient needs in alignment with contractual agreements, develop tailored care plans, and evaluate progress towards desired outcomes.Manage staff performance through regular appraisals and implement progressive disciplinary measures as necessary.Collect, document, and analyze feedback from patients and employees while monitoring key performance indicators such as caseload volume and staff turnover.Address and document all patient concerns and complaints promptly and effectively.

Role Overview enable is hiring a Staff Engineer in Toronto, ON. This senior role sits at the heart of our engineering team, shaping the design, development, and delivery of new solutions that move our projects ahead. The Staff Engineer brings deep technical expertise and a collaborative mindset to guide product and service evolution.