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Major Incident Manager

EnsonoPune, India
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:- Proven experience in incident management or IT service management- Strong leadership skills and the ability to coordinate cross-functional teams- Excellent communication and interpersonal skills- Familiarity with ITIL framework and best practices- Ability to work under pressure and manage multiple tasks effectively

About the job

Join Ensono as a Major Incident Manager and become an integral part of our global Major Incident Management team. In this pivotal role, you will oversee the implementation, enhancement, and maintenance of our Major Incident Management processes, fostering collaboration across all levels of our support organization. During critical business-impacting incidents, you will ensure timely escalations to technical teams, coordinate responses, and drive improvements to minimize disruption and enhance service reliability.

About Ensono

Ensono is a leader in hybrid IT services, dedicated to providing tailored solutions that drive innovation and growth for our clients. With a commitment to excellence and a collaborative work environment, we empower our employees to thrive and contribute to our mission of delivering outstanding technology services.

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