Managed Account Program (MAP) Support Specialist

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

At Relay, we are revolutionizing the way self-made business owners manage their finances. Our digital banking platform empowers entrepreneurs by providing them with the clarity, confidence, and control they need to optimize their hard-earned dollars. By replacing financial uncertainties with real-time visibility, we help transform stress into strategic insights that fuel robust and resilient business growth.As we embark on an exciting growth phase, we are eager to expand our team of Customer Experience Specialists. This role offers a unique opportunity to support our expanding customer base while becoming an expert in Relay's offerings and the Fintech landscape.Joining Relay means contributing to impactful solutions with the potential to serve 29 million small businesses across North America. If you're passionate about growth and dedicated to solving real customer challenges, we would love to hear from you!Note: Working hours are Monday to Friday from 9:00 am - 5:30 pm PST, with potential changes based on business needs. We seek individuals who are flexible and willing to work during Canada/US statutory holidays.Key ResponsibilitiesAssist and engage customers via phone and email with empathy, professionalism, and a proactive approach.Enhance the customer experience by forging meaningful connections that go beyond surface interactions, demonstrating genuine interest in their needs.Collaborate with Engineering, Risk, Product, and other teams to troubleshoot and resolve customer issues swiftly.Take ownership of our public support knowledge base, creating and updating articles that provide customers with actionable solutions.Analyze customer interactions to gather insights that drive product and process enhancements.Work closely with Marketing, Product, and Engineering on customer pilots and feature launches.Who You AreYou possess at least 1 year of experience in customer support or a customer-facing role.You are an articulate communicator, able to convey information clearly and build rapport with customers.

Become a Part of Our Dynamic Team!With over 40 years of expertise in sales enablement and delivering tailored business solutions, DSI Systems is dedicated to maximizing value and driving results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a significant contribution in the realms of sales and customer service. Our vibrant and fulfilling work environment provides a platform for you to thrive and create a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) plays a pivotal role in providing direct, hands-on assistance to AT&T customers within bustling national retail settings. You will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-traffic situations. To excel in this role, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain effectiveness in high-volume retail settings, ensuring focus, professionalism, and service quality during peak periods and escalated matters. Support for Retail PartnersServe as the AT&T expert for retail personnel and third-party labor associates.Act as the primary AT&T representative for these partners, spearheading in-store assistance for retail escalations.Engage proactively with store management to resolve customer issues, reinforcing partnership alignment and ensuring a top-notch customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail environment, necessitating standing, walking, and engaging on the sales floor for up to 8 hours daily.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-centric settings with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real time.Thoroughly document all interactions for accuracy and clarity.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and signage.

Suger builds an API-first revenue platform that helps B2B software companies manage the complexities of selling through major cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. The platform streamlines pricing, contracting, billing, revenue recognition, and compliance, making quote-to-cash and marketplace operations manageable at scale. Since 2022, Suger has served over 250 B2B clients, ranging from large enterprises such as Snowflake and Intel to startups like Glean and Vanta. The company is backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. Role overview The Technical Customer Support Manager is based in Vancouver, BC, and follows a hybrid schedule with four days per week required in the Downtown Vancouver office. This role serves as the primary contact for customers experiencing technical issues with Suger's platform. Acting as a link between customers and internal product and engineering teams, the manager ensures that customer concerns are accurately understood, escalated with clear context, and resolved efficiently. What you will do Act as the first point of contact for customers reporting technical problems with Suger's platform. Take ownership of understanding, documenting, and escalating customer inquiries when necessary. Work closely with software engineers and the product team to turn customer challenges into actionable tasks. Maintain clear and timely communication with customers throughout the resolution process. What sets this role apart This position is focused on reactive support, troubleshooting, and resolving customer issues as they arise. Unlike roles centered on feature adoption, this job emphasizes problem-solving and communication. Coding experience is not required, but a strong understanding of technical products is important for asking effective questions and relaying essential details to engineers. Work model Hybrid schedule: Four days per week onsite in Downtown Vancouver.

Join our dynamic team at reteam as a Product Support Specialist! In this role, you will be the first point of contact for our customers, assisting them with product inquiries and providing solutions to enhance their experience. Your ability to communicate effectively and troubleshoot issues will be vital in ensuring customer satisfaction.This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. You will work closely with various departments to resolve customer issues promptly and efficiently.If you are passionate about technology and customer care, we would love to hear from you!

7shifts is a premier scheduling and payroll platform that empowers restaurant teams to excel. Our intuitive app and tailored solutions are designed to streamline operations, minimize errors, and maintain cost efficiency for over 55,000 restaurants. Our mission is to simplify team management and enhance performance within the restaurant industry, ultimately fostering a vibrant ecosystem of connected and engaged teams.As a Customer Support Representative at 7shifts, you will play a pivotal role in ensuring customer satisfaction and loyalty by assisting them in maximizing the benefits of our platform. Serving as the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-oriented support, significantly contributing to the overall success of 7shifts.We are committed to building an inclusive workplace that reflects the diversity of the industry we serve, and we warmly invite candidates from all backgrounds to apply.Currently, we offer two distinct shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may be adjusted based on business requirements, with appropriate notice and communication provided.

Role overview Trupanion seeks a Partner Support Coordinator based in Vancouver. The position centers on assisting partners in the pet insurance sector, ensuring they have the resources and guidance needed to work smoothly with Trupanion. The role supports partners directly, helping them navigate available tools and services. What you will do Respond promptly to partner questions and concerns Share up-to-date information and resources to help partners collaborate with Trupanion Build and maintain strong, positive working relationships with partners Communicate clearly and professionally in every interaction Requirements Strong communication skills Customer-focused approach Ability to foster positive relationships

About Samsara Samsara (NYSE: IOT) builds the Connected Operations™ Cloud, a platform that helps organizations in physical industries turn IoT data into practical insights. Our technology supports sectors like agriculture, construction, field services, transportation, and manufacturing, industries that make up more than 40% of global GDP. Our goal is to improve safety, efficiency, and sustainability at scale. Working at Samsara means contributing to the future of physical operations. Teams collaborate on solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a public company, we offer the support and flexibility to make a real impact as we grow for the long term. Role Overview: Senior BT Support Specialist I This remote role is based in Vancouver and open to candidates living anywhere in Canada. The Senior BT Support Specialist I will help drive and maintain our cloud-first IT strategy as Samsara continues to grow. The work covers a broad range of responsibilities, from integrating new sites and troubleshooting network issues to managing vendor partnerships and supporting internal teams. The role also involves evaluating new technologies and developing automation to improve our workflows. Our technical staff come from varied backgrounds, with interests spanning home automation, automotive projects, gaming computers, and wireless application development. We value technical curiosity and welcome new ideas that can shape both our products and our company’s progress. Key Responsibilities Plan and execute new site integrations Troubleshoot and resolve network and IT issues Manage relationships with technology vendors Assess and recommend emerging technologies Respond to internal support requests Develop automation to streamline IT workflows Work Location and Hours Remote role open to candidates residing in Canada No relocation assistance provided Work hours: 8:30 AM to 5:30 PM Pacific Time

About the Role Domino's Pizza in Vancouver is looking for a Customer Service Representative to join the team. This position centers on direct interaction with customers, both in person and over the phone, to make sure every order is accurate and every guest leaves satisfied. What You Will Do Take customer orders in-store and by phone Share details about menu items and promotions Address questions, concerns, and complaints with care Help maintain a welcoming and efficient store atmosphere What We Look For Friendly attitude and clear communication skills Comfort working in a busy setting Interest in helping people and solving problems If customer satisfaction motivates you and you enjoy working with a team, Domino's Pizza encourages you to apply.

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

About the Role Optix is hiring a Customer Success Associate in Vancouver, British Columbia. This role centers on supporting clients and making sure they receive attentive, helpful service. The Customer Success Associate communicates directly with customers, listens to their needs, and helps resolve issues as they arise. What You Will Do Respond to client questions and requests with clear, timely answers Work to understand each customer's goals and challenges Offer solutions and guidance to help clients get the most from Optix Build and maintain strong, ongoing relationships with clients Identify and address potential issues before they become problems What Sets You Up for Success Strong interest in customer service and support Ability to listen actively and communicate clearly Comfort solving problems and finding solutions for others Desire to help clients succeed and feel valued This position is based in Vancouver, British Columbia, Canada.

The A. O. Garcia Agency is looking for a Remote Enrollment Specialist based in Vancouver, Washington. This position centers on supporting clients throughout the enrollment process and making sure each step goes smoothly. Role overview As a Remote Enrollment Specialist, the main focus is guiding clients through enrollment procedures. Attention to detail and clear communication are important for helping clients complete required steps and addressing any questions along the way. What you will do Assist clients during enrollment, providing support and information as needed Help ensure a positive and efficient enrollment experience Requirements Ability to work remotely Strong communication and organizational skills Comfort with client-facing tasks

As a Product Support Engineer I at mqreferrals, you will be a key player in our dedication to customer satisfaction and the smooth functioning of our products and services. You will act as the primary point of contact for our customers, expertly managing and resolving technical issues. Utilizing established procedural documents, you will perform some technical analysis while translating complex technical terms into easy-to-understand language. Furthermore, you will collaborate with our Engineering teams to oversee software updates.Your responsibilities will encompass addressing challenges across all areas of mqreferrals' products and services, ensuring our customers receive top-tier support. For more complicated issues, you will adhere to escalation procedures, involving senior staff and Engineering teams as necessary. At mqreferrals, we recognize the vital role that our Product Support Engineers have in our service delivery and eagerly anticipate welcoming you to our team.This position is available for remote work anywhere in British Columbia, Canada. We would be thrilled for you to join us!

WHO WE ARE: At Riverside Payments, we pride ourselves on being one of the leading merchant processing companies across the nation! Serving thousands of merchants, we continuously welcome new partners into the Riverside family every day! Our mission is to empower our merchants by putting money back into their pockets, which is why we offer some of the most competitive rates in the industry. At Riverside, we prioritize understanding your motivations—what drives you? Why do you choose to work with us? How can we support your growth and development? We genuinely care about your journey! Our goal is to help you become the best version of yourself. Over the years, we've nurtured and developed remarkable talent, contributing to our substantial organizational growth, and we are now excited to welcome a new member to our team! THE ROLE: We are expanding our Technical Support department and are seeking passionate Point of Sale Installation Specialists to join our ranks! As we grow and onboard new merchant partners, enhancing our Tech Support department is essential. You will provide inspired leadership in the Point of Sale installation processes, supporting a variety of tech functions such as merchant troubleshooting, POS setups, deployments, and installations! WHAT YOU WILL BE DOING: Assist our merchants with a range of payment processing technologies via email, text, and phone. Collaborate with POS resellers to ensure seamless integration across all platforms. Provide engaging demos to prospective merchants to confirm that our systems cater to their business needs. Work closely with the POS Communications Coordinator to foster strong relationships between merchants and POS partners/resellers. Support merchants in the installation of credit card terminals. Coordinate with vendors and merchants to install or convert POS systems. Configure, test, and ship credit card terminals. Troubleshoot and resolve hardware and configuration challenges. Document detailed notes in our CRM system. Contribute to the Riverside Payments Knowledge Base. Deliver exceptional customer service to our merchants. Order equipment and accessories as required. WHAT YOU WILL RECEIVE IN RETURN: A vibrant and engaging workplace filled with motivated and supportive teammates.

Join our dynamic team at Interactive Brokers as a Technical Operations Specialist (TOPS). In this pivotal role, you will be responsible for ensuring the seamless operation of our technical systems, troubleshooting issues, and supporting our clients with their technical needs. Your expertise will contribute to optimizing our operations and enhancing the client experience.

aviso is hiring an Application Support Analyst for the technology team in Vancouver, British Columbia. This role centers on supporting business applications and ensuring users have a positive experience. Key responsibilities Support both internal and external users of business applications Work with cross-functional teams to troubleshoot and resolve technical issues Monitor how applications perform and respond quickly to incidents Share feedback and ideas to help improve application processes What helps in this role Strong attention to detail and good organizational skills Comfort with technology and a focus on supporting users Interest in solving problems and collaborating with others Ability to adapt and stay organized in a fast-paced environment

Join our dynamic team at Sixt as a Remarketing Sales Specialist. In this exciting role, you will leverage your skills in sales and marketing to drive customer engagement and retention through innovative remarketing strategies. You will work closely with our talented sales team to identify opportunities, develop targeted campaigns, and ensure our customers receive the best service possible.

Join Marqeta as a Product Support Engineer I, where you will be essential in enhancing customer satisfaction and ensuring the smooth operation of our innovative products and services. In this role, you will act as the primary point of contact for our clients, skillfully addressing and resolving technical challenges. You will utilize established procedural documents while performing technical analyses, all the while simplifying complex technical concepts into understandable language for our users.Your responsibilities will encompass troubleshooting issues across all facets of Marqeta's offerings, ensuring our customers receive exceptional support. For intricate problems, you will adhere to escalation protocols, collaborating with senior staff and engineering teams. At Marqeta, we recognize and appreciate the vital contribution of our Product Support Engineers in our service delivery pipeline, and we eagerly await your addition to our team.This position is fully remote within British Columbia, Canada. We invite you to apply and become part of our journey!

Join the dynamic IT team at Red Bull as an IT Specialist. In this role, you will be responsible for managing and maintaining IT systems, ensuring seamless operations, and providing exceptional support to our team. You will troubleshoot technical issues, implement solutions, and contribute to projects that enhance our technological infrastructure.We seek a proactive individual with a passion for technology and a desire to grow in the IT field. If you are eager to take on challenges and make an impact, we would love to hear from you!