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Managed Services Account Manager

SMX TechnologiesColumbia, SC
Hybrid Full-time $120.6K/yr - $180.9K/yr

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Experience Level

Manager

Qualifications

• Proven track record in managed services account management or similar roles with a strong focus on State & Local sectors.• Demonstrated success in developing and executing sales strategies that drive growth.• Strong understanding of cloud technologies and digital transformation solutions.• Excellent interpersonal skills with the ability to build and maintain strong relationships with clients and stakeholders.• Experience with AWS, Microsoft Azure, and other leading-edge platforms is a plus.• Exceptional communication and leadership abilities, with a focus on achieving client satisfaction and business objectives.

About the job

Join SMX Technologies' State and Local Platforms and Data practice as a Managed Services Account Manager. In this critical position, you will lead our managed services team, serving as the primary point of contact between our clients and technical delivery teams. Your role will be instrumental in driving client satisfaction, retention, and growth by thoroughly understanding customer objectives. You will align our cloud and digital transformation solutions to meet their needs while delivering exceptional service in various managed environments. Your responsibilities will include expanding client relationships within the State & Local sector, supporting ongoing operations, and identifying new avenues to enhance our managed services presence. Collaborate with engineers, architects, and service teams to ensure seamless delivery and uphold high standards, positioning SMX as a trusted technology partner. This is a hybrid position requiring you to be in person 25-30% of the time at customer or corporate facilities, primarily located in Columbia, SC.

Essential Duties:

• Provide effective leadership, leveraging extensive technical and managerial experience to lead the account with a focus on State & Local customers.
• Actively drive and coordinate new sales opportunities, lead successful proposal efforts, and track key growth metrics.
• Manage business development initiatives across target markets, primarily focusing on State & Local customers.
• Take ownership of the proposal process, comfortably operating in both individual contributor and team leader roles, including P/L management of the State & Local portfolio.
• Develop creative business solutions to meet customer requirements across diverse technologies, delivery, and pricing models.
• Collaborate with leading technology providers including AWS and Microsoft Azure, utilizing cutting-edge platforms and technologies.
• Establish and maintain C-level relationships across the target portfolio, including customers, partners, and industry organizations.
• Leverage existing relationships to enhance execution and support organic growth across strategic programs.

About SMX Technologies

SMX Technologies is a leading provider of innovative technology solutions, dedicated to delivering exceptional service in the State and Local government sectors. Our commitment to excellence and client satisfaction drives our mission to empower organizations through effective cloud and digital transformation strategies.

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