Manager, Customer Experience Operations

About Tailscale Tailscale builds software that connects people and devices securely, no matter where they are. Teams of all sizes, from hobbyists to enterprises, use Tailscale to protect their networks and simplify access to internal tools. Founded in 2019, Tailscale operates fully remotely and is backed by investors including Accel, CRV, Insight, Heavybit, and Uncork Capital. Role Overview: Infrastructure Engineer (Remote, United States) Tailscale is hiring a full-time Infrastructure Engineer to join its remote team. This role supports internal business units with shared engineering services, tools, and processes that help teams work more efficiently. The position involves building relationships across the company to understand project needs and deliver solutions from start to finish. What You Will Do Provide shared engineering services and develop tools for internal teams. Work with stakeholders across the organization to understand and deliver on their project requirements. Partner with customer-facing teams to streamline operations and simplify daily tasks. Collaborate with product engineering to collect data that informs business decisions. Project work may include: Improving observability with metrics, alerting, logging, and telemetry. Enhancing continuous deployment processes. Applying infrastructure as code to manage changes in cloud environments. Working with other engineering teams on cross-functional infrastructure projects. Automating upgrades for managed services and virtual machines. Key Responsibilities Work with engineers to design, build, test, and document core software components. Take responsibility for the services that make up Tailscale’s product, focusing on observability, incident response, and customer support escalations. Assess and improve the efficiency, scalability, and stability of system resources. What Helps You Succeed Here Motivation to move the product forward in a fully remote, early-stage environment. Ability to think critically and collaborate with technical teams. Comfort working asynchronously with colleagues across time zones.

About Tailscale Tailscale is revolutionizing the way we connect on the Internet by providing software solutions that allow secure interconnections among individuals and their devices, irrespective of their location. From individual hobbyists to large multinational corporations, teams of all sizes rely on Tailscale daily to safeguard their networks and facilitate access to internal tools. We envision a future for the Internet that is secure, easy to use, and sensible, reminiscent of its earlier days. Established in 2019 and operating with a fully distributed team, we are supported by esteemed investors including Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are in search of a skilled Security Infrastructure Engineer to enhance our product security team. The ideal candidate will possess the ability to advance Tailscale's mission while ensuring a safer usage experience. Key skills include adaptability, collaboration with highly technical teams, and comfort with asynchronous work environments.Key ResponsibilitiesArchitect and implement security controls across various layers including cloud platforms, operating systems, Kubernetes, networks, and CI/CD pipelines to protect against advanced threats and insider risks.Enhance Tailscale’s security framework by identifying and executing opportunities for security and privacy improvements, bug fixes, and layered defense strategies throughout our codebase.Conduct audits of Tailscale’s infrastructure to uncover technical security vulnerabilities and develop mitigation strategies to address them.Provide support for engineering decisions through threat modeling and security expertise.Allocate 25-50% of your time to software development tasks in this role, alongside operational and governance security duties.

About TailscaleTailscale is revolutionizing the Internet by providing software that simplifies secure connections between people and their devices, regardless of location. From solo developers to large enterprises, teams of all sizes rely on Tailscale daily to safeguard their networks and share access to essential internal tools. Founded in 2019, we are a fully distributed team backed by top-tier investors including Accel, CRV, Insight, Heavybit, and Uncork Capital. Join us in crafting a future where the Internet is easy to navigate, secure, and user-friendly.Job DescriptionWe are looking for a dedicated and talented Software Engineer to join our dynamic team. In this role, you will collaborate closely with our engineering team to:Enhance the Tailscale product by contributing to both our open-source client code and backend services, with a focus on networking features and optimizations.Take charge of the entire product lifecycle, from initial coding to product ideation and strategic decisions.Collaborate with UX/UI designers and product managers to develop features that elevate our networking capabilities.As a fully remote and early-stage company, we seek a highly motivated individual who can propel our product forward. The ability to think critically, collaborate with technically skilled teams, and work asynchronously is essential.Key ResponsibilitiesCollaborate with a team of engineers to design, build, test, and document core networking software components.Develop and optimize product features, particularly in our control plane, relay infrastructure, and networking protocols.Troubleshoot and resolve complex networking issues in various environments.Own the operational aspects of Tailscale’s services by ensuring observability, participating in incident response, and managing customer support escalations.Analyze and enhance the efficiency, scalability, and stability of our networking systems and resources.Adopt a security-first mindset in both design and implementation to ensure robust networking components.

About TailscaleTailscale is revolutionizing the Internet by providing software that simplifies secure interconnectivity for individuals and their devices, regardless of location. From individual users to large corporations, teams of all sizes leverage Tailscale daily to safeguard their networks, streamline access to internal tools, and much more. We are committed to creating a user-friendly, sensible, and safe Internet, reminiscent of its earlier days. Established in 2019, we operate as a fully distributed team and are supported by renowned investors including Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionAs an Implementation Engineer (IE) at Tailscale, you will play a pivotal role in shaping the initial experience for our customers with our product. Reporting directly to the CSE Team Lead, you will function at the crossroads of Pre-sales, Support, and Product, with the goal of ensuring our customers achieve value from our solutions. You will oversee a significant number of accounts across both commercial and enterprise sectors, guiding them through the essential first 30 days of their engagement with Tailscale. This is a high-impact, technical role tailored for individuals with intellectual curiosity, empathy, robust networking fundamentals, and a dedication to assisting customers in resolving sophisticated connectivity and security challenges using Tailscale. Your mission is to embed Tailscale as a fundamental element of our customers' infrastructure from day one.

About Tailscale Tailscale is revolutionizing the way we connect on the Internet by providing software that allows for secure interconnectivity between individuals and their devices, irrespective of their location. From enthusiastic hobbyists to large multinational enterprises, teams of all sizes leverage Tailscale daily to secure their networks, share access to critical internal tools, and much more. We are committed to creating a future for the Internet that is intuitive, sensible, and secure, reminiscent of its earlier days. Established in 2019 and operating fully remotely, we are supported by prominent investors such as Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are on the lookout for a proactive Analytics Engineer who flourishes in dynamic and complex environments, adept at converting ambiguity into clarity. You will join a dedicated data team facing numerous impactful challenges across billing, finance, product, go-to-market strategies, and business operations.You are a curious individual who asks insightful questions, delves deep to grasp underlying mechanics, and enjoys transforming loosely defined user issues into scalable, dependable data solutions. You are not hesitant to question existing assumptions, reevaluate processes, or engage with intricate systems. Your contributions will enable teams to work more effectively through streamlined models, automated workflows, and reliable, accessible data.This role is perfectly suited for someone with robust experience in delivering production-quality analytics engineering solutions who is eager to take on increased responsibility and expand their influence as the team grows.

About Tailscale Tailscale is reinventing the Internet by providing software that enables secure connections between people and their devices, regardless of location. From individual hobbyists to large multinational companies, our platform is utilized daily to safeguard networks, share access to internal resources, and more. We envision a future for the Internet that is user-friendly, logical, and secure, reminiscent of its early days. Founded in 2019, we are a fully distributed team supported by reputable investors such as Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are on the lookout for a skilled software engineer with a focus on security and privacy to enhance our product security team. The ideal candidate will help propel Tailscale forward while ensuring it remains safe for all users. Essential qualities include the ability to think independently, collaborate with highly technical teams, and work effectively in an asynchronous environment.Key ResponsibilitiesEnhance the security aspects of Tailscale by identifying areas for security and privacy improvements, implementing bug fixes, and applying defense-in-depth strategies across our codebase.Conduct audits of Tailscale features to discover technical security vulnerabilities, propose mitigations or solutions, and facilitate their resolution.Support technical decisions through threat modeling and security analysis.Commit at least 50% of your time to software development rather than purely operational or governance security tasks.

About TailscaleTailscale is revolutionizing the Internet by providing software solutions that facilitate secure connections between individuals and their devices, regardless of location. From individual hobbyists to large enterprises, teams of all sizes rely on Tailscale daily to safeguard their networks, manage access to internal tools, and more. We are committed to creating a future for the Internet that is user-friendly, logical, and secure, reminiscent of its earlier days. Established in 2019 and operating as a fully distributed team, we are supported by esteemed investors including Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are in search of a dedicated and talented full-time Backend Engineer to join our expanding Control Plane Team. In this role, you will collaborate with our engineering team to:Develop the Tailscale product by contributing to both open-source client code and associated backend services.Take full ownership of the product lifecycle, spanning from code development to product ideation and strategic decision-making.Collaborate closely with UX/UI designers and product managers to refine features.As a fully remote, early-stage company, we seek a highly motivated individual who can drive product development at the critical intersection of technology and organizational needs, particularly within the control plane and its supporting services. The ideal candidate will possess the ability to think quickly, work collaboratively with highly technical teams, and thrive in an asynchronous work environment.

About Tailscale Tailscale is revolutionizing the Internet by providing software that seamlessly and securely connects individuals and their devices, regardless of their location. From individual hobbyists to large multinational corporations, teams of all sizes rely on Tailscale daily to safeguard their networks, share access to internal tools, and much more. Our mission is to create a future for the Internet that is user-friendly, sensible, and secure, reminiscent of its early days. Founded in 2019 and operating with a fully distributed model, we are supported by esteemed investors such as Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are on the lookout for a dynamic and enthusiastic full-time Product Growth Engineer to join our expanding team. In this role, you will collaborate with the Product Growth engineering team to:Enhance the Tailscale product by contributing to both client-side code and backend servicesOversee the entire product lifecycle, from coding to ideation and strategic decision-makingPartner closely with UX/UI designers and product managers to refine product featuresDesign and evaluate experiments to gauge customer engagement and identify growth trendsDrive improvements in our growth metrics through both lightweight experimentation and larger product initiativesCollaborate with data teams to guarantee appropriate metrics and visibility for experimentsAdvocate for product-led growth best practices across the Engineering, Product, and Design teamsAs a fully remote and early-stage company, we seek a proactive individual who can propel the product forward. The ability to think creatively, collaborate with highly technical teams, and work asynchronously is crucial.Key ResponsibilitiesCross-functional collaboration with designers, product managers, and engineersContributing innovative ideas for product features during ideation sessionsDeveloping client and backend code collaboratively to enhance Tailscale product featuresEngaging in the code review process to ensure high-quality outputContinuously improving product quality and maintainabilityInfluencing the product roadmap with technical insights and growth strategiesCreating technical prototypes for potential new featuresUtilizing user feedback to inform the development process

About TailscaleTailscale is revolutionizing the way we connect to the Internet by offering innovative software solutions that facilitate secure connections among users and their devices, regardless of their location. Our platform is trusted by a diverse range of users, from individual hobbyists to large multinational corporations, enabling them to safeguard their networks, manage access to internal tools, and much more. Since our inception in 2019, we have been fully distributed and supported by leading investors including Accel, CRV, Insight, Heavybit, and Uncork Capital.Job OverviewAs a Customer Success Engineer (CSE) at Tailscale, you will play a crucial role in connecting our advanced technical capabilities with the unique needs of our key customers. Your responsibilities will involve directly engaging with clients to ensure their success in utilizing Tailscale's offerings, guiding them through onboarding, fostering long-term usage, and providing expert technical support throughout their engagement. This position requires a blend of technical expertise, problem-solving abilities, and a strong customer-centric mindset to empower clients to fully capitalize on Tailscale's features. You will report directly to the VP of Customer Experience.

Tailscale is seeking a talented and motivated Technical Writer to join our dynamic team. As a Technical Writer, you will be responsible for creating and maintaining clear, concise, and informative documentation that enhances the user experience of our software solutions. You will collaborate closely with engineers, product managers, and other stakeholders to gather information and translate complex technical concepts into easily understandable content.

About TailscaleTailscale is revolutionizing the Internet by providing innovative software that facilitates secure interconnection for individuals and devices, regardless of location. Our platform is utilized daily by a diverse range of users from passionate hobbyists to large multinational corporations, all seeking to protect their networks and streamline access to internal tools. Since our establishment in 2019, we have operated as a fully distributed team, backed by esteemed investors including Accel, CRV, Insight, Heavybit, and Uncork Capital. Join us in crafting a future for the Internet that is secure, sensible, and user-friendly.Job DescriptionWe are in search of a skilled and technical Content Marketing Specialist to join our dynamic marketing team at Tailscale. In this role, you will collaborate closely with sales, product marketing, and other teams to transform our product positioning and messaging into compelling content. Ideal candidates will have a solid understanding of networking infrastructure, developer tools, or enterprise security, and possess the ability to present technical features as easily digestible benefits. As a fully remote and early-stage company, we value candidates who are comfortable working asynchronously and can thrive amidst ambiguity.

Join Tailscale as a Customer Account Executive and play a pivotal role in transforming how organizations connect securely. In this position, you will leverage your expertise to engage with clients, understand their needs, and promote our cutting-edge solutions. Your passion for technology and customer service will be essential as you build lasting relationships and help drive customer success.

About Tailscale Tailscale is revolutionizing the internet with innovative software that simplifies secure connectivity for individuals and their devices, regardless of location. From individual hobbyists to large multinational corporations, teams of all sizes rely on Tailscale daily to safeguard their networks and facilitate access to internal tools. Our mission is to create a future for the internet that is user-friendly, logical, and secure, reminiscent of its early days. Established in 2019 and operating as a fully distributed team, we are proudly supported by Accel, CRV, Insight, Heavybit, and Uncork Capital.Job DescriptionWe are in search of a talented and dedicated full-time Software Engineer to join our expanding team. In this role, you will collaborate with the engineering team to:Provide support and enable internal business units through shared engineering services and functionalities, developing the tools and processes necessary for their success.Foster relationships with a variety of stakeholders across the organization to understand and fulfill their needs through projects you will oversee from inception to completion.Engage with internal customer-facing teams to enhance their efficiency and take satisfaction in making their daily operations smoother. Collaborate with product engineering to extract data that informs business decisions.Possible deliverables for this position include:Implementing new developer tools to boost engineering productivity.Enhancing existing tools, such as CI/CD processes.Utilizing production data to identify potential issues.Developing tools for development and staging environments.As a fully remote and early-stage company, we are looking for a highly motivated individual who can drive product advancement. The ability to think critically, work effectively with highly technical teams, and thrive in an asynchronous work environment is essential.Key ResponsibilitiesCollaborate within a team of engineers to design, build, test, and document key software components.Take ownership of the operational services that form Tailscale’s product by building for observability, participating in incident response, and managing customer support escalations.Evaluate and enhance the efficiency, scalability, and stability of various system resources.

Join our innovative team at Tailscale as a Software Engineer specializing in Product Strategy! In this fully remote position, you will play a crucial role in shaping the future of our products. Your expertise in software engineering will help us enhance our solutions, ensuring they meet the needs of our diverse user base.

Join Tailscale as a Solutions Engineer focused on Commercial Expansion Sales! In this fully remote role, you will play a pivotal part in driving our growth by collaborating with customers to understand their needs and demonstrating how our solutions can address their challenges. As a Solutions Engineer, you will leverage your technical expertise and communication skills to create compelling presentations and assist the sales team in closing deals.

Join Tailscale as a Go Core Client Engineer and be a pivotal part of our mission to simplify secure networking for teams around the world. In this role, you will leverage your expertise in Go programming to enhance our core client functionalities, ensuring seamless user experiences and robust security. Collaborate with a talented team of engineers, tackling unique challenges and contributing to innovative solutions that empower our users.

Join Tailscale as a Product Manager for our Billing team, where you'll play a crucial role in shaping the future of our billing solutions. In this fully remote position, you'll collaborate with cross-functional teams to enhance our product offerings, ensuring a seamless experience for our customers. Your insights will drive key decisions, and you'll be empowered to innovate and implement strategies that align with our company goals.

Role overview Tailscale is looking for a Creative Brand Designer to help define and strengthen the company’s visual identity. This role works closely with teams across the organization to develop designs that connect with our audience and reflect our brand values. What you will do Collaborate with colleagues from different departments to deliver cohesive brand visuals Create original designs that support marketing, product, and communications efforts Shape and refine the look and feel of Tailscale’s brand in the market Location This is a remote position open to candidates based in the United States.

Join Tailscale as a Procurement Manager and play a crucial role in our supply chain strategy. You will be responsible for sourcing and purchasing materials, negotiating contracts, and ensuring that our procurement processes are streamlined and effective. This is an exciting opportunity to work in a fast-paced environment where you can make a significant impact on our operations.