About the job
Our Mission
At Zocdoc, we believe that healthcare should prioritize patients, yet often it fails to do so. Patients typically rely on outdated insurance directories, endure long hold times, and face delays for appointments. In a world where consumer experiences matter, healthcare should not be an exception. We aim to revolutionize this narrative.
Our goal is to empower patients by providing access to a leading healthcare marketplace that simplifies the process of finding and booking care—whether in-person or virtual—across all 50 states, with over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice and visibility, we strive to create a competitive healthcare environment that drives quality and lowers costs.
With 18 years of experience and a solid position in the healthcare industry, we are just getting started. If you are passionate about addressing complex problems alongside a collaborative and driven team, we want to hear from you.
About the Role:
This role is crucial in shaping Zocdoc’s provider data operations. You will build high-performing teams and scalable processes that facilitate rapid marketplace expansion while ensuring top-tier data quality. As the Manager of Provider Data Operations, you will oversee a growing function dedicated to maintaining the integrity, accuracy, completeness, and compliance of provider data across our platform. Your leadership will drive operational strategy, spearhead process and automation initiatives, and collaborate closely with global stakeholders to enhance efficiency and reliability at scale.
A Day in the Life of a Provider Data Operations Manager:
- Team Performance & Operational Outcomes
Lead a team of 20–30 members, including Researchers, Associates, Senior Associates, and Team Leads, overseeing performance metrics such as productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery by removing execution roadblocks and prioritizing effectively. - Cross-Functional Initiatives & Impact

