Manager of Technical Support Engineering

At HackerRank, we empower companies like NVIDIA, Amazon, and Microsoft to discover and nurture the next generation of developers by focusing on skills over traditional backgrounds. Our platform is the preferred choice for over 2,500 innovative companies worldwide, dedicated to building robust engineering teams for the future.In an age where software development merges human expertise with AI capabilities, the criteria for assessing technical talent are evolving. We offer companies enhanced strategies to identify and cultivate the skills of tomorrow.The team at HackerRank is passionate about the impact of their contributions. We value meticulous attention to detail to ensure our customers achieve remarkable success with our beloved products. We prioritize urgency and believe that excellence is achieved through high standards.About the RoleAs a Technical Support Engineer, you will play a crucial role in assisting customers with HackerRank's products and platform. You will analyze and resolve intricate issues, collaborate closely with engineering and product teams, and empower customers to fully leverage the advantages of our technology. Your contributions will significantly enhance system reliability, alleviate user friction, and improve overall user experience.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.Work in tandem with engineering teams to replicate issues, determine root causes, and confirm solutions.Assist customers with SSO (SAML/OIDC) and SCIM integration setups, primarily with Okta and other identity providers.Demonstrate exceptional ownership and communication skills, confidently engaging with customers through support tickets and live Zoom sessions.Your Qualifications2+ years of experience in a technical support or product support role within a SaaS environment.Proficient in debugging full-stack web applications and effectively utilizing developer tools.Knowledgeable in SQL, REST APIs, and familiar with tools such as Postman, Insomnia, or cURL.Basic coding skills in Python or Ruby for automation or simple data validation tasks.Comfortable using IDEs like VS Code, IntelliJ, or PyCharm for testing and debugging.Preferred QualificationsExperience in HR technology, developer tools, or assessment platforms.Ability to create scripts and tools that streamline and standardize troubleshooting processes.Familiarity with AWS or GCP and observability tools such as New Relic.

Role overview Arista Networks seeks a Hardware Support Engineer based in Santa Clara. This role centers on maintaining and improving hardware systems to meet performance and reliability targets. What you will do Troubleshoot hardware issues and collaborate with other teams to resolve problems Implement solutions for technical challenges Provide technical support to clients as needed Analyze hardware performance and conduct relevant tests Create clear documentation for system improvements Impact This position plays a key role in upholding high standards for system reliability and client satisfaction at Arista Networks.

Oklo builds advanced fission power plants to provide clean, reliable, and affordable energy. The Systems Enablement team is seeking a Technical Product Engineer who will influence how engineering teams select, integrate, and manage the software tools that support their work. Role overview This position covers the entire lifecycle of engineering software platforms and vendor systems. The Technical Product Engineer will guide each step: from initial intake and assessment, through onboarding, to ongoing management. The role supports internal teams by ensuring new platforms are selected with care, implemented efficiently, and maintained as Oklo expands. Nuclear energy experience is not required, but strong technical judgment, organizational skills, vendor management experience, and an interest in engineering systems are essential. The startup setting calls for both adaptability and a structured approach. What you will do Lead the process for evaluating and selecting new engineering tools, platforms, and vendor products Work with internal teams to gather requirements and turn them into evaluation criteria, rollout strategies, and delivery objectives Conduct technical research, coordinate product demonstrations, compare solutions, and document trade-offs and recommendations Act as the primary contact with vendors during onboarding, implementation, and ongoing collaboration Oversee project timelines, track action items, follow up after meetings, and keep communication clear across multiple tool initiatives Location This role can be based in Santa Clara, CA or performed remotely.

At d-Matrix, we are dedicated to unlocking the potential of generative AI to drive technological transformation. Positioned at the cutting edge of both software and hardware innovation, we strive to redefine the limits of what is achievable. Our work culture is rooted in respect and collaboration.We champion humility and prioritize direct communication. Our inclusive team thrives on diverse perspectives that lead to superior solutions. We are on the lookout for individuals who are passionate about overcoming challenges and are driven by results. Are you ready to explore your playground? Together, we can shape the infinite possibilities of AI.Location:This position is hybrid, requiring 3-5 days per week onsite at our Santa Clara, CA headquarters.About the Role: As a Principal Technical Program Manager, you will spearhead engineering excellence across our global hardware organization. This pivotal role will focus on devising lightweight, scalable processes that ensure reliable project delivery in a rapidly growing startup environment. You will collaborate closely with engineering leaders to convert company goals into actionable software programs, enhance planning and execution practices, and promote collaboration across diverse geographies and technical domains. The ideal candidate will thrive in a fast-paced, globally distributed setting and possess a deep passion for delivering high-quality products punctually.Your Responsibilities:Oversee end-to-end program management throughout the post-silicon and system hardware development cycle:Prepare for silicon arrival by establishing lab spaces, setting up systems/boards, and managing production (EVK) design and validation across Silicon & Systems Hardware, Firmware, QA, and Manufacturing engineering teams.Lead firmware deployment and development to showcase all key features of the chip and systems.Conduct power and performance characterization, deliver demo versions, and initiate qualification processes including silicon qual, board qual, product qual, and NPI.Establish clear and predictable milestones for development within the company and with third-party partners.Coordinate project delivery across teams in North America, India, Serbia, and Australia.Define and track performance metrics, create dashboards, and generate reports to monitor progress and program health.

At HackerRank, we empower companies like NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is utilized by over 2,500 of the most innovative organizations globally to cultivate robust engineering teams that are equipped for future challenges.As software development evolves, the collaboration between humans and AI becomes increasingly relevant. This transformation is redefining what it means to be a strong technical talent. We provide companies with superior methods to recognize and nurture next-generation skills.Our team at HackerRank is passionate about the impact of their work, meticulously focusing on even the smallest details to ensure our clients achieve remarkable success with products they truly value. We operate with a sense of urgency, believing that outstanding results stem from high standards.About the RoleWe are expanding our Forward Deployed Engineering (FDE) function globally and seeking a Manager, Forward Deployed Engineering (Global). In this pivotal leadership role, you will establish the strategy, standards, and execution benchmarks for our team. This is a hands-on leadership position where you will manage the global FDE function, directly supervise FDEs in the U.S., and collaborate closely with regional General Managers in EMEA and APAC.What You Will DoLead, mentor, and develop a team of FDEs who spearhead customer engagements (both pre- and post-sales) to define and deliver tailored solutions.Collaborate with Sales, Product, Engineering, and Customer Success teams to craft solutions that address genuine customer needs.Work alongside Product and Engineering to integrate customer-specific solutions into the product roadmap.Provide hands-on technical leadership across APIs, integrations, and platform capabilities.Enhance our approach to demos, proofs of concept, and onsite engagements.Create repeatable playbooks, delivery standards, and best practices to enable rapid scaling and efficiency.Who You AreA seasoned technical leader with over 8 years in engineering, solutions engineering, or technical delivery, including at least 2 years in a leadership role managing high-performing technical teams.Dedicated to working alongside your team, reviewing designs, questioning assumptions, and stepping in during ambiguous or high-stakes situations.Highly experienced in leading customer-facing technical teams where success relies on credibility, clarity, and execution rather than scripts or handoffs.Fluent in both engineering and business contexts, capable of debating architecture with engineers while aligning outcomes with sales, product, and customer leaders.An excellent presenter and communicator who can adapt messaging for both technical and non-technical audiences.

Join Arista Networks as a Technical Solutions Engineer in our NDO team, where you will leverage your technical acumen to deliver innovative solutions that enhance our client relationships and support our cutting-edge networking products. You will be responsible for troubleshooting complex technical issues, collaborating with cross-functional teams, and providing exceptional customer service.

At d-Matrix, we are dedicated to unlocking the transformative potential of generative AI to revolutionize technology. As pioneers in software and hardware innovation, we continuously push the boundaries of what's achievable. Our culture thrives on collaboration and respect.We hold humility in high regard and prioritize direct communication. Our inclusive team values diverse perspectives, fostering better solutions. We are on the lookout for passionate individuals who relish tackling challenges and are driven by results. Are you ready to explore your playground? Together, we can shape the limitless possibilities of AI.Location:Hybrid work arrangement, requiring onsite presence at our Santa Clara, CA headquarters 3-5 days per week.Role Overview: Principal Technical Program ManagerWe are in search of an experienced Principal Technical Program Manager to spearhead engineering excellence within our global software organization. This role emphasizes the establishment of streamlined, scalable processes to ensure predictable project delivery in a dynamic startup environment. You will collaborate with engineering leaders to translate organizational objectives into actionable software initiatives, enhance planning and execution practices, and promote cross-functional collaboration across various regions and technical areas. The ideal candidate should thrive in a fast-paced, globally distributed setting and possess a passion for delivering high-quality software punctually.Key Responsibilities:Oversee end-to-end program management across various software domains: ML, kernel, compiler, runtime, and tools.Facilitate delivery across distributed teams located in North America, India, Serbia, and Australia.Adopt agile methodologies tailored to a rapidly scaling startup.Establish metrics, dashboards, and reporting mechanisms to monitor progress and program health.Create playbooks and best practices for effective program management organization-wide.Convert product and business objectives into executable engineering programs.Proactively identify and mitigate risks to project timelines and quality.Serve as a liaison between software teams and senior leadership, delivering clear updates and insights.Collaborate with product, hardware, and partner teams to manage dependencies effectively.Qualifications:The ideal candidate will possess a strong background in technical program management, with experience in software development, project delivery, and agile methodologies. A proven track record of leading cross-functional teams and delivering high-quality software solutions in a timely manner is essential.

Join Our Team as a Hardware Support EngineerAt Dexmate, we are pioneering the development of AI-powered humanoid robots designed for both industrial and research purposes. As a Hardware Support Engineer, you will play a vital role within our dynamic hardware team, engaging in hands-on debugging, conducting failure analysis, and providing maintenance for our advanced robotic platform, from internal development processes to direct customer support.This position uniquely blends hardware and software responsibilities. You will be involved in diagnosing root causes of actuator or PCBA failures in the morning and troubleshooting communication or network issues in deployed systems in the afternoon. Moreover, you will contribute significantly to enhancing our failure analysis processes and capabilities as we grow.While you may not be an expert in every field, a systematic approach to problem-solving, a keen desire to learn, and the ability to articulate your insights to both engineering teams and customers are essential.Your Daily ResponsibilitiesDiagnose and identify root causes of hardware and system failures on our robotic platform, including areas such as power distribution, embedded computing, communication buses, actuators, and sensor subsystems.Conduct comprehensive failure analysis at various levels including components (e.g., PCBAs, actuators, connectors), modules (e.g., hands, battery packs), and systems (robot level).Utilize bench equipment like oscilloscopes, multimeters, logic analyzers, and inspection tools to characterize signals, isolate failures, and validate solutions.Interpret schematics and block diagrams to understand circuit behavior and pinpoint issues effectively.Collaborate with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to devise and implement corrective measures.Assist in the bring-up and testing of new hardware revisions, verifying power sequencing, communication interfaces, and peripheral functionality.Troubleshoot issues across the robot system, including compute modules, motor controllers, and camera systems.Serve as a technical liaison for customer-reported issues, reproducing faults, identifying root causes, and conveying your findings to both engineering teams and customers clearly.Create and maintain detailed repair runbooks, failure analysis reports, and troubleshooting guides for team use.Contribute to the establishment and enhancement of failure analysis processes, best practices, and lab capabilities to reduce the time required for failure identification and resolution.

Role Overview Druva seeks a Technical Sales Enablement Manager for Partners based in Santa Clara, CA. This role focuses on strengthening our partner ecosystem by providing the resources and training partners need to succeed in sales. The position calls for close collaboration with internal teams to create and deliver effective training programs and materials. What You Will Do Work with cross-functional teams to design and implement training for partners. Develop resources that share up-to-date product knowledge and proven sales approaches. Support partners in understanding Druva’s offerings and selling strategies. Build and maintain strong relationships with partner organizations. What We Look For Background in technical sales and partner management. Experience creating and delivering training programs. Strong communication and collaboration skills.

Collaborate with the BestAre you an exceptional Technical Support Engineer with a knack for resolving customer challenges? At Arista Networks, our commitment to customer success drives us to provide unparalleled support. We believe that direct access to highly skilled engineers who excel at tackling intricate issues enhances the support experience and fosters customer satisfaction.We are on the lookout for outstanding Technical Solutions Engineers (TSE) to join our team and assist in the support of our innovative products and solutions. A TSE at Arista is akin to a Tier 3 TAC or Escalation Engineer in other organizations. Our team is dedicated to ensuring customer success through teamwork and prompt response times. You will collaborate with a diverse, multicultural group of elite engineers who champion our customers' needs, closely working with members from software and hardware engineering, product management, customer engineering, and sales teams. Our culture emphasizes collaboration among highly technical individuals, united as One Team to achieve the highest levels of customer satisfaction.Your RoleThe ideal candidate will demonstrate the ability to troubleshoot complex and evolving customer environments while effectively managing communication needs for each case. A robust analytical mindset is essential, along with strong triage capabilities. As we constantly introduce new features and products, an eagerness to learn and share knowledge is crucial.Our engineers collaborate intimately with Customer Engineering and both Software and Hardware development teams to diagnose issues and convey them across various technical contexts. Therefore, outstanding written and verbal communication skills, coupled with a collaborative spirit, are essential.Key ResponsibilitiesField customer product inquiries via telephone and written channels, including email.Resolve customer issues encountered during installation, operation, maintenance, or product application and compatibility.Utilize interpersonal skills and product expertise to address daily customer-centric activities.Troubleshoot hardware and software issues, recommending corrective actions.Document customer interactions and recurring technical problems to support product quality initiatives and development.

At Tenstorrent, we are at the forefront of pioneering AI technology that is transforming performance standards, enhancing user experience, and optimizing cost efficiency. As AI reshapes the computing landscape, our solutions are evolving to integrate advancements across software models, compilers, platforms, networking, and semiconductors. Our talented team has engineered a high-performance RISC-V CPU from the ground up, united by our passion for AI and our commitment to creating the most effective AI platform possible. We highly value collaboration, curiosity, and a relentless pursuit of innovative solutions. We are expanding our team and are eager to welcome contributors at all experience levels.The Technical Program Manager will be instrumental in steering the complete lifecycle of next-generation System on Chips (SoCs), guiding projects from the initial architecture phase through RTL, verification, DFT, physical design, tape-out, and post-silicon validation. This position demands a robust technical understanding of silicon development coupled with program management proficiency to ensure the successful execution of complex, cross-functional endeavors.This position is hybrid, based in Santa Clara, CA.We encourage applicants of varying experience levels for this role. During the interview process, candidates will be evaluated for the appropriate level, and offers will align with that level, which may differ from the one outlined in this posting.

Halo Industries is looking for an onsite IT Helpdesk Support (Level 1) specialist for a temp-to-perm role in Santa Clara, California. This position provides daily technical support to staff and covers both office and manufacturing areas. The role includes on-call support after hours. Key responsibilities Deliver first-line support for hardware, software, and network issues by phone, email, or in person. Troubleshoot and resolve basic IT problems involving desktops, laptops, printers, and peripherals. Assist with installing software, setting up user accounts, and handling password resets. Document and track service requests in the ticketing system, ensuring issues are resolved or escalated as needed. Escalate unresolved problems to Level 2 support or specialized teams, providing clear documentation. Maintain and update IT knowledge base articles and self-service wikis. Carry out routine maintenance tasks such as software updates and system backups as directed. Support onboarding for new employees, including workstation and account setup. Follow company IT policies, procedures, and security protocols. Collaborate with colleagues in both office and manufacturing environments. Role details Onsite position in Santa Clara, CA Temp-to-perm arrangement Includes after-hours on-call support

Join us in revolutionizing the technology landscape as we transform the data storage industry. At Pure Storage, you will thrive in a culture of innovation, growth, and collaboration with some of the brightest minds in the field.This is a unique opportunity to engage in work that has the power to change the world—a fundamental principle of the tech industry. If you're eager to explore limitless possibilities and make your impact, we invite you to be part of our journey.THE ROLEAs a Technical Marketing Engineer, you will lead the charge in crafting our technical value narrative, developing content and digital strategies that resonate with the technical community. Your role will focus on translating intricate database and virtualization solution differentiators into impactful stories and enabling resources. You will play a vital role in launching new features by overseeing the technical marketing bill of materials (BOM), collaborating closely with Solution Management, Product Marketing, and global Field Sales teams.WHAT YOU'LL DODesign and implement a compelling technical content strategy, including blog posts, digital experiences, and webcasts, specifically targeted at our core database and virtualization solutions.Manage the technical marketing Bill of Materials (BOM), ensuring that our Field Sales and Partners have access to essential enablement and demo assets.Drive the digital strategy and execution for technical showcases such as Pure360 demonstrations and TestDrive experiences on purestorage.com, boosting engagement with technical buyers.Serve as a bridge between Product Marketing, Solution Management, and the Field, translating new feature functionalities into clear, differentiated customer value propositions and technical selling points.Act as a thought leader by producing timely, relevant content that emphasizes new features and integrations while providing insightful feedback on high-level technical architecture.This position primarily operates in an office environment, so you will be expected to work on-site in accordance with Pure’s policies unless on approved leave.

Join PayNearMe as a Staff Technical Program Manager, where you'll spearhead our Quality and Reliability initiatives across vital systems and services. This impactful individual contributor position is tailored for a seasoned professional adept at establishing order amidst uncertainty and achieving results across diverse teams and domains.In this role, you will lead cross-functional programs aimed at enhancing system reliability, scalability, and operational quality. Your responsibilities include refining incident response strategies, ensuring production readiness, and innovating software testing and deployment methods. We seek a TPM with substantial technical expertise and a history of influencing system-level quality and delivery culture on a large scale.Key ResponsibilitiesOversee the Quality & Reliability Program: Articulate and implement the vision for quality, encompassing proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural norms (quality ownership, readiness).Lead Cross-Functional Initiatives: Propel reliability and quality projects across Engineering, Product, Operations, and Customer Success teams.Ensure Production Readiness: Manage the Production Readiness Review (PRR) process, validating that all releases adhere to reliability standards prior to going live.Establish and Monitor SLOs: Define and track Service Level Objectives (SLOs), enhancing visibility into reliability metrics and leading initiatives to meet or exceed targets.Streamline Incident Management: Optimize incident response and postmortem processes, driving improvements in tooling, communication, and accountability.Enhance Tooling & Automation: Collaborate with teams to advance observability, alerting, testing automation, and incident response tools.Proactively Manage System Risk: Identify potential risk factors early on, develop mitigation strategies, and drive prompt resolutions.Foster Cross-Departmental Alignment: Influence Engineering, Product, Operations, and GTM teams to prioritize reliability, integrating quality into every project.Monitor Progress: Utilize tools such as Atlas, Jira, and internal dashboards to maintain clarity on objectives, risks, and outcomes.Promote Continuous Learning: Develop programs that ensure lessons are learned from every incident, test edge cases, and strengthen our systems continuously.

Role Overview Tenstorrent is hiring a Staff Field Application Engineer based in Santa Clara, California. The main focus is to support customer success by guiding clients through deploying and optimizing Tenstorrent’s technology. What You Will Do Collaborate with cross-functional teams to help customers maximize the value of Tenstorrent’s products Offer technical support to clients during and after they deploy products Deliver product demonstrations that address specific customer requirements Gather customer feedback and share insights to help shape future product development Requirements Solid technical background with the ability to explain complex ideas in a clear way Strong communication skills for both technical and non-technical groups Experience building and maintaining effective customer relationships

Join us at the forefront of technology as we revolutionize the data storage landscape. At Pure Storage, you will be part of a dynamic team where innovative thinking thrives and opportunities abound. If you're eager to make a significant impact in the tech industry, this is your chance to shine.As part of our team, you will engage in work that transforms the world, staying aligned with the core values that the tech industry was built upon.THE ROLEIn your role as a Product Manager for the FlashArray Foundation team, you will spearhead the software architectural roadmap of our flagship storage platform, ensuring exceptional performance and reliability. You will take ownership of the technical specifications and prioritization of foundational features, collaborating closely with the CTO office and Engineering to address complex data management challenges. Your goal is to convert emerging trends in NVMe, high-speed networking, and security protocols into a robust and sustainable product strategy that redefines enterprise storage.WHAT YOU'LL DOArchitect Foundation Roadmaps: Direct the technical requirements and feature trade-offs for FlashArray software, emphasizing high availability and core storage services to meet stringent enterprise SLAs.Define Technical Specifications: Translate intricate needs in storage OS, Data Reduction, QoS, High Availability, networking (FC/iSCSI/NVMe-oF), and SaaS integration into actionable PRDs that guide Engineering through the development lifecycle.Lead Competitive Benchmarking: Conduct in-depth technical analysis of the storage landscape to uncover gaps and opportunities, ensuring FlashArray remains at the forefront of IOPS, latency, and data reduction efficiency.Drive Cross-Functional Engineering Alignment: Serve as the primary liaison between the CTO’s vision and Engineering execution, ensuring foundational codebases bolster long-term scalability and hardware-software synergy.Scale Technical Enablement: Empower SEs and specialized sales teams by crafting comprehensive technical documentation, architectural whitepapers, and customer-facing materials that clearly articulate Pure’s technical advantages.

At d-Matrix, we are committed to unlocking the capabilities of generative AI, driving the next wave of technological transformation. As pioneers in both software and hardware innovation, we continuously challenge the limits of what technology can achieve. Our workplace thrives on respect and collaboration, fostering an environment where diverse perspectives contribute to superior solutions.We value humility and advocate for direct communication. Our inclusive team seeks individuals who are passionate about solving complex challenges and are motivated by achieving results. Are you ready to explore your potential? Together, let's shape the limitless future of AI.Location:We offer a hybrid work model, requiring on-site presence at our Santa Clara, CA headquarters 3-5 days per week.About the Role:We are on the lookout for a Principal Technical Program Manager to spearhead engineering excellence within our global hardware division. This position will emphasize the development of lightweight, scalable processes that ensure reliable project delivery in a fast-paced startup culture. You will collaborate with engineering leaders to translate corporate objectives into viable software programs, enhance planning and execution methodologies, and cultivate teamwork across various locations and technical disciplines. The ideal candidate will thrive in a dynamic, internationally distributed setting and will be dedicated to delivering high-quality software punctually.Your Responsibilities:Oversee comprehensive program management throughout the chip development lifecycle, including feature trade-offs among Product, Architecture, and Design teams; chip architecture, RTL design, design verification, emulation, modeling (power, performance), Design for Test (DFT), Static Timing Analysis (STA), physical design, packaging, analog circuit design, system design, and tapeout.Establish clear and predictable milestones for development involving the company and third-party partners for IPs, VIPs, and physical design.Coordinate project delivery among teams in North America and India.Define performance metrics, develop dashboards, and create reports to monitor progress and program health.Craft playbooks and establish best practices for program management across the organization to facilitate cross-functional deliveries.Identify potential risks to delivery schedules and quality, implementing mitigation strategies.Serve as a key communicator between hardware teams and company leadership, providing concise updates and insights.

Join d-Matrix, a leader in generative AI technology, as we redefine the boundaries of software and hardware innovation. Our commitment to a culture of respect and collaboration drives us to push the limits of what's achievable in the tech landscape.At d-Matrix, we embrace humility and prioritize straightforward communication. Our inclusive team thrives on diverse perspectives, fostering innovative solutions. We are on the lookout for passionate individuals eager to tackle challenges and focused on execution. Ready to explore your potential? Together, we can shape the future of AI.Location: Hybrid, with a requirement to work onsite at our Santa Clara, CA headquarters 3-5 days a week.The Role: Principal Technical Program Manager – Software/ReleaseWe are in search of a dynamic Principal Technical Program Manager to spearhead engineering excellence and oversee the release management function across our global software organization. This pivotal role focuses on establishing lightweight, scalable processes that ensure reliable project delivery in a rapidly growing startup environment. You will serve as the operational bridge between Engineering, Product, QA, and IT, translating company goals into actionable software programs while managing the entire release lifecycle. The ideal candidate thrives in a fast-paced, globally distributed setting and is passionate about delivering top-notch software on schedule.Key Responsibilities:Release Management & Cross-Functional CoordinationManage End-to-End Release Cycles: Oversee the software release lifecycle from initial planning to final deployment, ensuring alignment with Engineering, Product Management, QA, and IT/DevOps regarding scope, dependencies, and timelines.Release Quality & Governance: Define and implement release criteria and quality standards, collaborating with QA to confirm comprehensive testing coverage and resolution of critical bugs before release.Stakeholder Management: Serve as the primary contact for all release-related communications, articulating release contents, status, risks, and

Join us in revolutionizing the data storage industry! As part of a dynamic and innovative team at Pure Storage, you will contribute to cutting-edge technology that reshapes the future of data solutions. Here, you'll not only lead with creativity but also grow alongside the brightest minds in the field.If you’re eager to embrace limitless opportunities and make a significant impact in the tech sphere, we invite you to be part of our journey.THE ROLEAs the Senior Technical Program Manager for Hyperscale Operations, your pivotal role will be to connect hardware engineering with global manufacturing. You will spearhead the production readiness of storage solutions integral to expansive cloud infrastructures. Your goal will be to translate intricate technical designs into scalable, high-quality products by guiding cross-functional teams through the essential stages from qualification to volume production. You will ensure that our hyperscale partners receive top-tier technology according to an aggressive global timeline.WHAT YOU’LL DOOrchestrate Global Product Launches: Oversee the comprehensive execution of hardware programs by aligning engineering milestones with manufacturing readiness, guaranteeing a smooth transition from design to mass production.Manage Strategic Partner Performance: Foster accountability with system integrators and contract manufacturers to achieve rigorous cost, quality, and scheduling goals, directly influencing the company’s capacity to satisfy hyperscale market needs.Mitigate Technical and Operational Risk: Proactively identify architectural hurdles and supply chain dependencies early in the lifecycle, implementing recovery plans to protect program timelines and product quality.Synthesize Executive Intelligence: Convert complex technical trade-offs and program health metrics into actionable insights for senior management, facilitating rapid decision-making in a dynamic, uncertain environment.Optimize Execution Frameworks: Develop and enhance cross-functional workflows and scaling tools to decrease time-to-market and enhance the predictability of large-scale hardware deployments.WHAT YOU BRINGTechnical Program Leadership: Demonstrated proficiency in navigating the complexities of hardware lifecycles—especially in storage, server, or large-scale data center environments—from initial qualification through worldwide distribution.