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Manager, Professional Services

FourKitesChicago, IL or Remote, USA
Remote Full-time $130K/yr - $150K/yr

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Experience Level

Manager

Qualifications

To excel in this role, you should possess the following qualifications: Proven experience in managing teams within a professional services or consultancy environment. Strong understanding of supply chain principles and AI technologies. Exceptional leadership skills with a focus on team development and performance management. Excellent communication and interpersonal abilities, capable of engaging with stakeholders at various levels. Analytical mindset with the capability to leverage data for decision-making and program improvements. Ability to navigate complex projects and drive them to successful completion.

About the job

Manager, Professional Services

About This Role

As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driven supply chain visibility platform. This pivotal role merges effective people leadership with operational excellence and strategic customer engagement, ensuring your team consistently delivers top-tier implementations while enhancing the customer journey.

You will be responsible for the performance and professional development of your team, the health and predictability of the implementation program, and ensuring that our implementation practices align with FourKites' overarching go-to-market strategies. As AI technology increasingly influences our customers' operations and the value derived from our platform, you will ensure your team is fully prepared to guide enterprises through this transformative process.

Core Responsibilities

Team Leadership & Development

  • Recruit, onboard, and cultivate a team of Implementation Managers, fostering a high-performance culture centered on customer advocacy, accountability, and continuous improvement.
  • Provide ongoing coaching, performance management, and career development support for team members across diverse skill levels and tenures.
  • Establish and uphold team standards for implementation quality, communication with customers, and project rigor.
  • Conduct regular one-on-one meetings, team gatherings, and structured feedback sessions to ensure alignment at both individual and team levels.

Program Operations & Execution

  • Oversee portfolio-level visibility into active implementations, ensuring projects remain on schedule, risks are identified early, and escalations are managed promptly and effectively.
  • Define and sustain standardized implementation methodologies, playbooks, and delivery frameworks utilized across the team.
  • Collaborate with team members on intricate, high-stakes implementations, providing guidance on stakeholder strategies, scope management, and executive engagement as necessary.
  • Monitor and report on key implementation metrics (time-to-value, customer satisfaction, adoption milestones) and leverage data to drive program-wide enhancements.

Cross-Functional Partnership

  • Act as the primary liaison between the Implementation team and other functions, including Sales, Customer Success, Product, and Technical Services, ensuring seamless collaboration and communication.

About FourKites

FourKites is a leading supply chain visibility platform that leverages AI technology to provide enterprises with real-time insights into their supply chain operations. With a commitment to innovation and customer success, we empower global organizations to optimize their supply chain processes and enhance operational efficiency.

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