Manager, Strategic Account Management & Client Success

SpotOnRoyal Oak, Michigan, United States

On-site Full-time

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Experience Level

Manager

Qualifications

ResponsibilitiesTeam Leadership & DevelopmentLead and mentor a team of specialists and associate managers, fostering accountability, engagement, and high performance. Establish clear goals and performance expectations that align with departmental objectives. Provide ongoing coaching, feedback, and professional development opportunities to enhance team capabilities. Manage workload distribution to ensure balanced capacity, productivity, and service quality. Oversee recruitment and onboarding processes to build a strong team.

About the job

About SpotOn

At SpotOn, we empower independent restaurants with innovative technology to thrive in a competitive market. Our award-winning point-of-sale system, combined with AI-driven profit-enhancing tools, enables operators to maximize profits, streamline operations, and retain top talent. Our dedicated team is passionate about providing the support necessary for restaurant success.

Recognized as the #1 Restaurant POS by G2 (Fall 2025), according to real user feedback.
Honored as the top-rated point-of-sale (POS) solution for restaurants, bars, retail, and small businesses by Capterra users.
Awarded Great Places to Work and Built In’s Best Workplaces for several consecutive years.

We move swiftly, care deeply, and advocate fiercely for independent restaurant operators so they can focus on their passion. If you're eager to make a meaningful impact with dedication and enthusiasm, SpotOn is your ideal workplace.

As the Manager of Strategic Account Management & Client Success, you will lead a team of account managers, driving excellence and refining processes. Your responsibilities include achieving strategic objectives while enhancing team capabilities and promoting interdepartmental collaboration.

You will be instrumental in ensuring the success, retention, and growth of SpotOn’s most critical client relationships. Overseeing a team that manages high-revenue strategic accounts, you will ensure that each partnership achieves measurable business outcomes, maintains high satisfaction levels, and cultivates advocacy to support long-term growth.

This role demands proven expertise in managing enterprise or strategic accounts, along with a strong understanding of renewal strategies, multi-stakeholder engagement, and commercial optimization. Balancing hands-on client relationship management with strategic alignment, operational scaling, and data-driven performance oversight is essential.

About SpotOn

SpotOn is at the forefront of innovation in restaurant technology, providing independent restaurants with the tools they need to succeed in an ever-evolving marketplace. Our commitment to excellence and customer success is reflected in our accolades and the satisfaction of our clients.

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Client Success Partner

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Full-time|On-site|Royal Oak, Michigan, United States

SpotOn provides technology solutions designed for independent restaurants, including point-of-sale systems and AI-based profit tools. These products help operators increase revenue, streamline workflows, and retain staff. Clients receive dedicated support from a team committed to their success. Ranked #1 Restaurant POS by G2 for Fall 2025, based on user reviews Highly rated by Capterra users for restaurants, bars, retail, and small businesses Recognized as a Great Place to Work and featured on Built In’s Best Workplaces list for multiple years The company values agility, genuine care, and strong advocacy for independent restaurant owners. Role overview The Client Success Partner manages a large group of strategic accounts, focusing on retaining clients and increasing engagement. This position requires practical strategies that can scale, as well as a strong background in account management. The role involves driving adoption of SpotOn’s solutions, identifying and addressing accounts at risk, and supporting operational improvements for clients. Success in this position depends on attention to detail, strategic thinking, and a proven ability to deliver measurable results across a diverse client base. Location Royal Oak, Michigan, United States

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Associate Client Success Partner

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Join Spoton as an Associate Client Success Partner, where you will play a key role in ensuring our clients achieve their goals and maximize the value of our services. You will be responsible for providing exceptional support, fostering strong relationships, and guiding clients through their journey with us. Your expertise will contribute to client satisfaction and retention, making a significant impact on our business success.

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Manager, Strategic Account Management & Client Success

SpotOn

Full-time|On-site|Royal Oak, Michigan, United States

About SpotOnAt SpotOn, we empower independent restaurants with innovative technology to thrive in a competitive market. Our award-winning point-of-sale system, combined with AI-driven profit-enhancing tools, enables operators to maximize profits, streamline operations, and retain top talent. Our dedicated team is passionate about providing the support necessary for restaurant success.Recognized as the #1 Restaurant POS by G2 (Fall 2025), according to real user feedback.Honored as the top-rated point-of-sale (POS) solution for restaurants, bars, retail, and small businesses by Capterra users.Awarded Great Places to Work and Built In’s Best Workplaces for several consecutive years.We move swiftly, care deeply, and advocate fiercely for independent restaurant operators so they can focus on their passion. If you're eager to make a meaningful impact with dedication and enthusiasm, SpotOn is your ideal workplace.As the Manager of Strategic Account Management & Client Success, you will lead a team of account managers, driving excellence and refining processes. Your responsibilities include achieving strategic objectives while enhancing team capabilities and promoting interdepartmental collaboration.You will be instrumental in ensuring the success, retention, and growth of SpotOn’s most critical client relationships. Overseeing a team that manages high-revenue strategic accounts, you will ensure that each partnership achieves measurable business outcomes, maintains high satisfaction levels, and cultivates advocacy to support long-term growth.This role demands proven expertise in managing enterprise or strategic accounts, along with a strong understanding of renewal strategies, multi-stakeholder engagement, and commercial optimization. Balancing hands-on client relationship management with strategic alignment, operational scaling, and data-driven performance oversight is essential.

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Associate Manager of Product Implementation

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Full-time|On-site|Royal Oak, Michigan, United States

About SpotOnAt SpotOn, we’re more than just a technology provider for restaurants; we empower independent restaurants with innovative tools designed to help them excel and thrive. Our industry-leading point-of-sale systems, coupled with AI-driven profit optimization tools, enable operators to enhance their profitability, streamline operations, and retain top talent. Our dedicated team is genuinely invested in the success of our clients, ensuring personalized support every step of the way.Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on authentic user feedbackLauded as the top-rated point-of-sale solution for restaurants, bars, retail outlets, and small businesses by Capterra usersProud recipient of Great Places to Work and Built In’s Best Workplaces awards for several consecutive yearsOur team moves quickly, cares deeply, and champions independent restaurant operators in their passion and purpose. If you aspire to make a meaningful impact with dedication and enthusiasm, SpotOn is your ideal workplace.As the Associate Manager of Product Implementation, you will play a key role in supporting team operations and managing daily activities within your area of expertise. This position is pivotal in achieving team goals, executing processes efficiently, and ensuring alignment with organizational standards. Acting as a liaison between frontline staff and senior management, you will foster team development, coaching, and engagement.Your responsibilities will include ensuring the successful rollout of integrations, driving user adoption, and maintaining high levels of client satisfaction while supporting operational efficiency, quality, and process consistency.

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