Manager, Technical Services

Join Veeva Systems, a pioneering organization in the life sciences industry, as we revolutionize how therapies reach patients faster. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, showcasing our expansive growth potential.At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, dedicated to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, empowering you to thrive in your preferred environment.Be part of our mission to transform the life sciences industry, and make a positive impact on our customers, employees, and communities.Role OverviewWe are seeking passionate customer service professionals who are bilingual in English and Spanish to provide exceptional guidance, advice, and technical support to our users. You will collaborate with the Customer Success team to understand customer success criteria and strengthen our partnerships with clients. If you are dedicated to delivering an outstanding customer experience and are eager to work with cutting-edge software, this is the perfect opportunity for you!

At Veeva Systems, we are driven by a mission to revolutionize the life sciences sector, facilitating faster access to therapies for patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year and have immense growth opportunities ahead.Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—are the foundation of our company culture. We made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we provide the flexibility to work from home or in the office, enabling you to thrive in your preferred setting.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.JOB SUMMARYIn this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

alphabeinsightinc is seeking a Client Service Associate based in Columbus. This role acts as the first point of contact for clients, handling questions and requests with care. The Client Service Associate collaborates closely with other teams to ensure clients receive prompt and accurate support. Key responsibilities Answer client inquiries and provide clear, accurate information Work with internal departments to resolve issues and follow up as needed Guide clients through their interactions with alphabeinsightinc Maintain a professional and approachable manner in every conversation Requirements Strong communication skills Keen attention to detail Positive attitude and a willingness to assist others Comfort working with various teams This position offers the chance to build relationships and directly influence client satisfaction at alphabeinsightinc.

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

About impact.com: impact.com is the premier global platform for commerce partnership marketing, revolutionizing how businesses thrive by facilitating the discovery, management, and growth of partnerships throughout the customer journey. We empower brands to achieve reliable, performance-driven growth through authentic relationships with various partners, including affiliates, influencers, content publishers, brand ambassadors, and customer advocates. Our award-winning solutions—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a cohesive platform. As consumers increasingly depend on trusted recommendations, impact.com positions brands prominently where it counts. Today, over 5,000 leading brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize our platform to manage over 225,000 partnerships that yield measurable business outcomes. Your Role at impact.com: In the capacity of Lead Technical Services Engineer, you will serve as a senior technical expert and mentor, acting as a vital link between clients, Product, and Engineering teams. Your deep understanding of impact.com’s technology will enable you to assist your colleagues in navigating their most intricate challenges. You will be responsible for leading complex integrations for enterprise clients while also acting as the primary escalation point for the team, designing advanced solutions and ensuring that critical issues are resolved effectively. You will collaborate closely with leadership to shape technical best practices, enhance team processes, and drive innovations aimed at improving the platform’s scalability and reliability. We seek a deeply technical expert who is enthusiastic about amplifying their impact by uplifting the skills and quality of the entire team. What You’ll Do: Lead intricate integrations for enterprise clients, developing sophisticated technical solutions and authoring documentation to assure their success. Own and resolve high-priority escalations from peers and clients, addressing critical issues with urgency and implementing tools or preventive measures to deter future occurrences. Act as a principal technical liaison between clients, Product, and Engineering, translating business needs into technical specifications and advocating for platform enhancements. Mentor, coach, and provide technical guidance to all Technical Services Engineers, fostering their growth and development.

Role Overview Abercrombie & Fitch Co. is hiring an Associate Analyst, Customer. This remote position focuses on analyzing customer data to support key business decisions. The role contributes directly to efforts that improve customer experience and satisfaction. What You Will Do Analyze customer data to uncover trends and insights Support strategic decisions with data-driven recommendations Collaborate with teams across the company to improve customer experience Location This role is remote. The company is based in Columbus.

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

Technical Service Manager - Commercial Architecture Join ms consultants, a leader in providing innovative architecture, engineering, and planning consulting services. We are currently seeking a skilled and motivated Technical Service Manager to enhance our Building Systems team in Columbus, OH or Pittsburgh, PA. In this pivotal role, you will leverage your technical expertise to guide and mentor our architectural team, ensuring the delivery of exceptional technical solutions on schedule and within budget. At ms consultants, we pride ourselves on fostering a diverse and collaborative work environment. As part of our multidisciplinary in-house team, you will engage with a variety of projects, allowing for professional growth and the exchange of innovative ideas. About Our Building Systems Business Unit Our Building Systems Business Unit provides comprehensive architecture, engineering, and planning consulting services to a wide array of commercial and public clients, including those in financial services, retail, restaurants, office spaces, municipalities, and grocery markets.

Join our dynamic team at comoto as a Sales Associate! In this role, you will be responsible for engaging with customers, understanding their needs, and providing them with tailored solutions. Your passion for sales and customer service will drive the success of our store and enhance the shopping experience for our clients. Come be a part of a company that's dedicated to delivering top-notch service and quality products!

Join our dynamic team as a Customer Service Representative (CSR) where you will play a vital role in providing exceptional service to our members. You will be the first point of contact for inquiries and support, ensuring that every interaction is positive and informative. Your ability to communicate effectively and empathetically will be crucial in assisting our members with their needs.

Join our dynamic team at Alpha Insight Inc. as a Customer Service Specialist. In this essential role, you will be the frontline ambassador for our company, ensuring that every customer interaction reflects our commitment to excellence. Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information to enhance customer satisfaction and loyalty.We are seeking a motivated and enthusiastic individual who thrives in a fast-paced environment and possesses a passion for customer service. If you enjoy helping others and want to make a meaningful impact, we would love to hear from you!

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.