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Join our dynamic team at Beumer Group as a Mechanical Project Engineer in Customer Support. In this role, you will leverage your mechanical engineering expertise to provide top-tier support to our clients, ensuring the successful implementation of our innovative solutions. You will collaborate with cross-functional teams to resolve technical issues and enhance customer satisfaction, making a significant impact on project outcomes.
Beumer Group is a global leader in the development of intralogistics solutions. We are committed to delivering cutting-edge technology and exceptional service to our customers across various industries. Our innovative approach and dedication to excellence make us a preferred partner in the market.
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beumergroup1
Join our dynamic team at Beumer Group as a Mechanical Project Engineer in Customer Support. In this role, you will leverage your mechanical engineering expertise to provide top-tier support to our clients, ensuring the successful implementation of our innovative solutions. You will collaborate with cross-functional teams to resolve technical issues and enhan…
beumergroup1
Join our dynamic team as an Electrical Project Engineer in the Customer Support department. In this role, you will leverage your engineering expertise to provide exceptional support to our clients, ensuring the successful implementation and operation of electrical projects. You will be at the forefront of technical problem-solving, working closely with clients and internal teams to deliver outstanding service.
BEUMER Group
The Mechanical Project Engineer is a proactive and experienced professional responsible for leading engineering projects from inception to completion. This role requires strong technical, organizational, and communication skills to develop efficient material handling systems. The ideal candidate will possess a solid background in mechanical design, complemented by recent project experience in the material handling sector. The Mechanical Project Engineer will report directly to the Mechanical Engineering Manager and will collaborate daily with Sales, Project Management, Purchasing, and installation teams.Key Responsibilities:Collaborate with Sales to craft equipment proposals by offering engineering analysis and design insights.Support Project Managers during system commissioning and provide field support.Assess project requirements to plan the execution of component designs and select appropriate system components.Analyze manufacturing feasibility, estimate costs, and evaluate maintenance needs for various material handling systems.Design system layouts and specific components using 2D and 3D CAD software; products may include steel structures, sheet metal parts, mechanisms, and other Beumer products, optimizing for cost, functionality, and manufacturability.Draft specifications, user manuals, and document engineering designs thoroughly.Oversee production processes, including selecting manufacturing methods and fabrication, while assisting procurement with parts ordering and supplier choices.Coordinate efforts across engineering disciplines, purchasing, project management, and site integration.Maintain accurate records and prepare clear and concise meeting notes, correspondence, and technical reports.Define the technical scope of work for purchasing sub-systems or components.Make informed technical decisions for optimal project outcomes.Present technical solutions to both internal and external stakeholders.Lead multiple logistics projects simultaneously.Manage projects with budgets of up to $30 million.Compensation Range: $102,000 - $112,000 annually. The published salary range reflects what the company reasonably expects to offer for this role. Actual compensation will not fall below the minimum stated and will depend on various factors.
BEUMER Group
As a vital member of the Customer Support team, the Project Coordinator plays a crucial role in delivering exceptional service to our clients. This position involves effective communication with customers and technical teams to generate accurate estimates, proposals, and service orders. The Project Coordinator is responsible for ensuring seamless follow-up with both internal and external customers, processing purchase orders to vendors when necessary, and managing invoicing based on actual time and materials utilized. This role requires coordination with various stakeholders to ascertain project requirements and facilitate service project generation.Key ResponsibilitiesEstablish and maintain strong customer relationships by promptly addressing inquiries and concerns with professionalism and precision.Collaborate with sister companies and internal technical staff to devise solutions; generate and submit estimates and proposals for customer review and discussion.Assist in the initiation of new service projects, including purchase order generation and invoicing.Create and manage service support orders, proposals, and estimates while adapting to changing priorities.Oversee the generation of purchase orders to vendors and coordinate invoice management.Analyze estimated versus actual project costs, including reviewing and reconciling timesheets and expense reports for field technicians.Support project management activities related to customer support initiatives.Prepare and distribute various documents from customer purchase orders to final invoicing.May undertake special projects or other assigned duties as necessary.Responsible for timesheet reporting via UKG and management of expense reports, currently processed using Excel spreadsheets.
beumergroup1
Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!
Beumer Group
Join our dynamic team as a Controls Engineer II in Customer Support, where you will play a crucial role in ensuring the satisfaction and success of our clients. You will be responsible for troubleshooting, resolving technical issues, and providing exceptional support for our control systems. If you have a passion for engineering and a commitment to customer service, we want to hear from you!
Apex Companies, LLC
Join Apex Companies, a leader in environmental consulting and engineering, as a Project Engineer. In this dynamic role, you will collaborate with a team of professionals to deliver innovative solutions to our clients. Your responsibilities will include managing project timelines, coordinating with stakeholders, and ensuring compliance with industry standards.We are looking for individuals who are passionate about engineering and environmental sustainability. If you thrive in a collaborative environment and are eager to make an impact, we invite you to apply!
Apex Companies
About Apex Companies Apex Companies is a consulting and engineering firm based in Somerset, PA. Recognized by the Zweig Group as one of the fastest-growing firms in the AEC industry, Apex focuses on strong client relationships and encourages an entrepreneurial approach throughout the team. The company has achieved record sales and high client retention, supporting ongoing growth and new opportunities for employees. Role Overview: Civil Project Engineer The Somerset office is seeking a Civil Project Engineer. This position involves direct project work on a range of sites, including mining operations, renewable energy installations (wind and solar), and industrial, commercial, and residential developments. The role offers practical experience and the chance to work closely with experienced engineers who are committed to mentoring and supporting career development. What to Expect Work on projects spanning mining, renewable energy, and various development sectors Gain hands-on experience with real project challenges Collaborate with senior professionals who value mentorship Join a team that invests in long-term professional growth
Apex Companies, LLC
Join Apex Companies, LLC as a Project Civil Engineer, where you will play a pivotal role in designing and managing civil engineering projects. In this hybrid position based in Somerset, PA, you will collaborate with a talented team to ensure the successful execution of projects from conception to completion.
BEUMER Group
The Service Manager for Customer Support plays a pivotal role in overseeing customer support and service operations, ensuring that our clients receive timely, high-quality service that enhances their satisfaction. This key position involves managing service delivery and contract performance for designated customers and partners, collaborating across various functions to meet service-level agreements, boost operational efficiency, and effectively resolve customer issues. The Service Manager will report directly to the segment leader.Key Responsibilities:Customer Support & Service DeliveryOversee daily customer support and service operations, managing case workflows, service requests, and escalations efficiently.Ensure compliance with SLAs, maintaining response times and service quality standards.Serve as a primary escalation point for complex customer issues and service disruptions.Foster a customer-centric culture that emphasizes responsiveness and effective resolution.Manage service delivery and contract performance for assigned clients.Regularly collaborate with Key Account Managers, Engineering, Hotline, and Field Service teams.Operational Performance & ReportingMonitor and report on service KPIs such as response times, backlog, first contact resolution, MTTR, and customer satisfaction metrics.Analyze trends and root causes affecting service performance.Implement corrective measures and continuous improvement initiatives.Manage cost controls and the P&L of service contract performance.Oversee contract performance, uptime, and financial reporting.Act as the owner of P&L and service contracts.Process Improvement & StandardizationEnhance customer support workflows, ticketing systems, and service procedures.Support Lean, Six Sigma, or other continuous improvement methodologies.Ensure that documentation, knowledge bases, and SOPs are precise and current.Cross-Functional CollaborationWork alongside Field Service, Spare Parts, Logistics, Engineering, and Quality teams to address customer concerns.Assist with warranty claims, returns, and service-related investigations.Collaborate with Sales and Account Management to nurture customer relationships.Systems & ToolsManage and optimize the use of CRM, ticketing, and service management systems.Ensure data accuracy, reporting integrity, and adherence to processes.Support enhancements in systems and digital customer support initiatives.Compensation range: $115,000.00 - $125,000.00 Annually.Please note: The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on various factors.
Join BEUMER Group as a Bid Manager in Customer Support, where you will take charge of the complete bid and proposal process for our customer support, service, and lifecycle offerings in the aftermarket automation sector. This pivotal role encompasses service-related commercial activities such as maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.Reporting directly to the Senior Service Operations Manager, you will collaborate with multiple departments including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure our customer support bids are accurate, standardized, competitive, and executable, in line with operational capabilities and business goals.Key ResponsibilitiesBid & Proposal ManagementLead the creation of customer support bids, defining the scope, assumptions, timelines, and submission deliverables.Facilitate costing alignment across various components such as service labor, travel, spare parts, subcontractors, and tooling to ensure proposals are both accurate and executable.Oversee the entire bid lifecycle for service-related proposals, from the initial request through to submission and formal handover.Evaluate customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers.Cross-Functional & Stakeholder InterfaceAct as the main point of contact between technical and commercial teams, ensuring effective communication and collaboration.Organize internal bid reviews to confirm technical feasibility, operational readiness, pricing logic, and financial performance.Ensure that proposed service solutions correspond with service delivery capabilities, resource availability, and regional constraints.Costing, Pricing & Commercial SupportDevelop, validate, and maintain standard pricing logic and costing models for our customer support services.Assist in pricing strategy development in partnership with Service Operations and Finance, striking a balance between competitiveness and margin targets.Document commercial assumptions, exclusions, risks, and mitigation strategies clearly within proposals.Standardization & Continuous ImprovementStandardize proposal templates, service descriptions, and commercial structures to enhance speed, consistency, and quality.Continuously improve pricing logic, cost models, and bid tools for customer support offerings.Analyze lessons learned from awarded and non-awarded bids to foster ongoing improvement.Governance & HandoverEnsure bids adhere to internal governance requirements, approval matrices, and quality standards.Support the successful handover of awarded bids to the delivery teams.
As the Senior Service Operations Manager, you will spearhead and enhance comprehensive service operations to guarantee exceptional service quality, operational effectiveness, and an outstanding customer experience. This pivotal role encompasses the operational backbone for Customer Support, overseeing critical functions such as Hotline Management, Business and Project Coordination, Contract Oversight, Asset Management, and Bid Management.Your leadership will establish operational standards, enforce execution discipline, and ensure consistent results throughout the service lifecycle. This role operates within a globally matrixed organization and reports directly to the Customer Support leadership team for North America.Key Responsibilities:Manage a unified operational framework for service execution across all relevant functions.Ensure adherence to Service Level Agreements (SLAs), manage escalations, and maintain robust customer communication practices.Promote standard work, reporting, and continuous improvement driven by data analysis.Safeguard margins and cash flow through disciplined contract governance, change control, and bid management.Core Responsibilities:Ownership of Service OperationsOversee complete service operations across Hotline Management, Business and Project Coordination, Contract Management, Asset Management, and Bid Management.Define and streamline workflows from intake to execution and closure, ensuring seamless transitions and clear ownership at every stage.SLA Performance and Escalation ManagementTake charge of SLA performance, response times, and escalation protocols.Implement the escalation model, establish communication rhythms, and drive recovery plans for critical customer issues.Hotline Performance ManagementControl case intake, establish triage rules, set prioritization, and ensure quality resolution.Enhance first-time fix rates, decrease repeat issues, and instill closure discipline through root-cause analysis and trend identification.Contract Compliance and GovernanceManage contract compliance, scope control, and change order processes.Mitigate revenue leakage by ensuring billing readiness, adherence to terms, and thorough documentation of deviations.Bid Management and GovernanceOversee the proposal process, including governance, templates, scope language, and necessary approvals.Enhance cycle time, margin quality, and success rates through structured reviews and risk assessments.Performance Management and AnalyticsDevelop and maintain a comprehensive KPI framework and targets, focusing on metrics like MTTR, backlog, OTIF, utilization, warranty costs, service margins, and customer satisfaction.Translate data insights into actionable tasks with assigned owners and deadlines. Monitor the closure of tasks and their outcomes.Process Improvement and StandardizationStandardize workflows, documentation, and best practices across various sites and segments.Lead Lean and process optimization initiatives that yield measurable improvements.Cross-Functional CollaborationFoster alignment with cross-functional teams to enhance service delivery.
Technical Engineering Support (TES)
Join Our Team as a Planning Engineer!At Technical Engineering Support (TES), we are a premier engineering firm with over 30 years of experience in the coordination of tests and industrial commissioning. We pride ourselves on our commitment to excellence and innovation, assisting our clients in studies and the assembly of industrial equipment.We are currently seeking a Planning Engineer (m/f) to join our dynamic team working on the prestigious Hinkley Point C nuclear project in the UK. This role is pivotal in ensuring the seamless integration of mechanical, electrical, and HVAC (MEH) planning for our construction schedules.Key Responsibilities:Develop and integrate detailed construction schedules during the MEH phase, ensuring precision in design, testing, and commissioning.Conduct comprehensive integrated schedule reviews to establish optimized construction delivery sequences and resource-loaded schedules.Facilitate the integration of construction activities with all Hinkley Point C programmes, optimizing the planning process and ensuring adherence to the overall project schedule.Manage and update schedule data using advanced planning and production control tools.Support performance optimization by influencing the 4D capability across Safety, Quality, Cost, Time, and Risk parameters throughout the MEH scope of work.Ensure the MEH installation schedule is backed by robust digital toolsets and data to meet performance requirements.Produce, manage, and maintain MEH Programme construction schedules in compliance with planning procedures and contract stipulations.Report site progress using various methodologies, ensuring construction teams are informed of relevant schedule updates.What We Offer:A stimulating work environment focused on innovative engineering solutions.Opportunities for professional growth and development.Competitive salary and benefits package.
Technical Engineering Support (TES)
Technical Engineering Support (TES) has been at the forefront of engineering excellence for over 30 years, specializing in the coordination of tests and industrial commissioning. Our team is dedicated to aiding clients in navigating complex projects to ensure the successful assembly and operation of industrial equipment.We are currently seeking an Assistant Project Manager for the Nuclear Sector (m/f) to join our team for the EPR2 Hinkley Point project in the UK. As an Assistant Project Manager (APM) within the HPC Project Directorate, you will be instrumental in the UK's most significant energy infrastructure project. Reporting directly to the Project Manager, your role will encompass the full life-cycle delivery of major contracts, ensuring that engineering, procurement, construction, and commissioning milestones are achieved in a dynamic, multi-disciplinary environment.Core Responsibilities:Operational Delivery: Assist the Project Manager in ensuring the execution of work packages aligns with safety, quality, time, and cost objectives.Project Controls: Support the implementation of Earned Value Management (EVM) principles and the delivery of the List of Deliverables (LOD).Stakeholder Coordination: Serve as a vital liaison between internal teams (Commercial, Engineering, Construction, Safety) and external statutory stakeholders (e.g., ONR).Governance & Reporting: Draft critical documentation, budget justifications, and comprehensive schedules for the NNB HPC Project Board and regulatory meetings.Document Control: Ensure the maintenance of a complete, auditable archive of project decisions and historical developments.
BEUMER Group
Join BEUMER Group, a global leader in intralogistics, renowned for our innovative solutions in material handling, conveying, loading, palletizing, packaging, sortation, and distribution technology. As a family-owned enterprise, we pride ourselves on blending tradition with innovation, and we celebrate the contributions of our dedicated employees. Our core values—Integrity, Inspiration, Quality, and Teamwork—drive us to tackle every logistical challenge.Position OverviewWe are seeking a skilled Project Manager to oversee our Products line within North America, specifically focusing on industries such as cement, building materials, alternative fuels, consumer goods, and petrochemicals. This hands-on role demands exceptional project management, technical expertise, and outstanding organizational and communication abilities.Key ResponsibilitiesEngage early with Sales and Engineering teams during the tendering and sales phases.Lead the execution of new sales projects from contract signing through to customer handover and collaboration with BEUMER's Customer Support department.Manage a diverse portfolio of projects across varying industries, with project values ranging from $50,000 to approximately $5,000,000.Organize projects using the BEUMER Stage Gate model, ensuring adherence to planning, specifications, design, production, installation, and commissioning timelines.Foster proactive communication with customers, stakeholders, and team members to maintain transparency and commitment throughout the project lifecycle.Lead a multi-disciplinary project team, coordinating efforts across various BEUMER Group entities.Oversee essential project management processes, including scope management, supply chain management, change management, and risk management.Identify and manage opportunities and risks, ensuring effective stakeholder engagement and documentation of potential back charges and claims.Ensure overall project delivery meets quality, technical, and financial standards.Develop and update project schedules and control project budgets through financial reporting.Provide technical clarification with the project engineering team and support site activities during installation, commissioning, and final testing.Compile reports, track project tasks, and update monthly status reports.Coordinate and prepare for project meetings.
Mulberry
Founded in 1971, Mulberry has its roots firmly planted in Somerset, England. With over fifty years of dedication, we have established ourselves as a prestigious British lifestyle brand recognized globally for our exceptional quality and innovative design that embodies the Mulberry Spirit.Sustainability has been at the heart of Mulberry since our inception. In recognition of our commitment to a purpose-driven approach, we proudly achieved B Corp Certification in 2024.Today, while we operate as a global brand, our core values remain unchanged; we are dedicated to enhancing our impact on both people and the planet. Our team embodies honesty, dynamism, and a spirit of community.If these values resonate with you, we invite you to become a part of our team.As a Senior IT Support Analyst, you will be pivotal in ensuring the stability, performance, and reliability of IT services throughout the organization, with a particular emphasis on our retail stores, head office users, and operational teams.This is a fixed-term, 9-month role designed to cover a sabbatical leave.Duties & Responsibilities:End User & Retail Support• Provide 2nd and 3rd line support to head office and retail users in a dynamic luxury retail environment.• Support critical retail applications, including POS systems, ERP, stock management, payment solutions, and store hardware.• Respond promptly and effectively to incidents affecting stores, trading, warehousing, or ecommerce operations.• Deliver in-person support at the head office and occasionally onsite at retail locations as required.Incident & Problem Management• Serve as an escalation point for intricate technical issues and major incidents.• Lead diagnostic efforts and root cause analyses for recurring issues, collaborating with infrastructure, security, and application teams.• Ensure incidents are resolved in accordance with established SLAs, maintaining clear communication with stakeholders.Systems, Devices & Applications• Support Windows and macOS environments, mobile devices, printers, and additional peripherals.• Administer user accounts, access rights, and permissions across essential business systems.• Support M365, collaboration tools, endpoint security, and remote access solutions.• Assist with hardware lifecycle management, including builds, replacements, and vendor interactions.Process Improvement & Documentation• Maintain precise technical documentation, knowledge base entries, and support procedures.
Beumer Group
Join Beumer Group as a Sales Project Manager focused on Logistic Systems. In this dynamic role, you will lead project initiatives, ensuring seamless execution and exceptional customer satisfaction. Your strategic planning and coordination will drive the success of our logistics solutions, making a significant impact on our operations.
Technical Engineering Support (TES)
Join Technical Engineering Support (TES), a pioneering engineering firm with over 30 years of dedicated service in the coordination of tests and industrial commissioning. Our expertise extends to assisting clients in conducting studies and managing the assembly of industrial equipment.We are currently seeking a Cost Engineer (f/m) to join our Integrated Project Controls team, playing a critical role in the EPR2 Hinkley Point U.K. project. This position is essential for the successful delivery of Hinkley Point C and involves working closely with the Senior Cost Engineer.The Cost Engineer will serve as a vital resource within our matrix organization, ensuring a 'single source of truth' for project delivery performance across various programs, including Engineering, Construction, and MEH. Your contributions will help maintain stakeholder confidence through effective baseline management and milestone tracking.Key Responsibilities:Data Management: Accurately produce and maintain cost and forecast data in alignment with the Work Breakdown Structure (WBS) and Cost Breakdown Structure (CBS).Reporting: Generate and coordinate detailed cost and forecasting reports that include insights on performance drivers and time-related challenges.Analysis & Insight: Deliver analytical support by interpreting technical and financial data, enhancing decision-making processes.Trend & Change Management: Participate in the Trend & Change process by assessing project-level risks and opportunities.Systems Oversight: Ensure all cost data is current within specialized software systems such as EcoSys and SAP.Governance: Uphold compliance with project controls principles and EDF policies, particularly regarding the safeguarding of Sensitive Nuclear Information.
We are seeking a highly skilled Senior Project Manager specializing in Logistic Systems to join our dynamic team at beumergroup1. In this pivotal role, you will oversee and manage complex logistics projects, ensuring that they are completed on time, within scope, and within budget.The ideal candidate will possess a deep understanding of logistics and supply chain operations, with proven experience in project management methodologies. You will collaborate with cross-functional teams to identify project requirements, set timelines, and allocate resources effectively.
Domino's Pizza, Inc.
Domino's Pizza in Somerset is looking for a Customer Service Representative to join the team. This role is the first point of contact for customers, shaping each order and interaction into a positive experience. Key responsibilities Take customer orders accurately, both in person and by phone Answer questions about menu items and current promotions Respond to customer inquiries and resolve concerns with a friendly, professional manner Support store operations and assist team members as needed What we look for Clear communication and active listening skills Positive attitude and a willingness to help others Dependability and punctuality Comfort working with customers in a busy setting
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Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.
