Member Experience Manager at Industrious | Boston

Join ServiceNow as a Senior Manager, Digital Experience Strategy, where you will lead innovative strategies to enhance our digital presence. In this pivotal role, you will collaborate with cross-functional teams to drive engagement and optimize user experiences across various digital platforms.

Join Klaviyo as a Senior Director of Digital Strategy, where you will spearhead innovative digital initiatives and drive our marketing efforts to new heights. This leadership role requires a visionary who can harness data-driven insights to craft compelling digital experiences that resonate with our customers.

About SimpliSafeAt SimpliSafe, we are dedicated to a straightforward mission: ensuring that every home is secure. We believe that safety should be accessible, intelligent, and effortless for all. Over the past decade, we have transformed home security through innovative hardware, professional monitoring, and a customer-centric philosophy. As we continue to expand our subscription services, enhancing customer engagement, retention, and sustainable revenue growth is pivotal to our long-term success.We promote a hybrid work environment that allows our teams to balance their time effectively between the office and home. Our hybrid model encourages collaboration in our modern office on two core days, usually Tuesday, Wednesday, or Thursday, with the flexibility to work remotely the rest of the week. This approach allows us to maximize productivity while enjoying the best of both worlds.Why Join Us?We are experiencing tremendous growth and success, which is why we are seeking intelligent, talented, and humble individuals who align with our values to help us revolutionize the home security industry and tirelessly pursue our mission of safeguarding every home.Role OverviewWe are looking for a Director of Product to spearhead Experience Strategy—a critical function responsible for shaping SimpliSafe's long-term product vision and delivering significant new features within our integrated product and customer marketing lifecycle organization. This role focuses on a 12-month-plus horizon, envisioning the future of the SimpliSafe protection experience, developing a strategic roadmap, and overseeing the successful launch of new capabilities. Once a new feature is implemented—be it a new service, a revamped experience, or an advanced intelligence feature—the Director will collaborate with the Revenue & Retention team to enhance and optimize it in alignment with subscriber value objectives.You will not only be tasked with strategic planning but also with executing the vision. Your contributions will manifest as tangible product features that the Activation & Adoption and Revenue & Retention teams can market, rather than mere presentations or frameworks. Success in this role means establishing a clear long-term direction for the organization, ensuring timely delivery of major capabilities, and achieving the customer lifetime value outcomes these capabilities are designed to support.Collaboration will be key as you work closely with the Director of Revenue & Retention, who manages in-market performance, and the Director of Activation & Adoption, who focuses on the initial subscriber experience, ensuring that all three areas contribute to a cohesive and differentiated protection experience.

Join Our Dynamic TeamAt DoorDash, we are pioneering the future of digital ordering with our innovative SaaS solutions. Our Digital Ordering division empowers merchants—from restaurants to grocers—to connect with customers through their own branded channels, enhancing the customer experience and driving growth.This is a thrilling time to join one of our fastest-growing segments as we tap into a massive opportunity to support countless merchants across the Americas, transforming the landscape of a key industry.Your RoleAs the Associate Manager in Product Operations for the Digital Ordering team, you will spearhead the operational strategy for launching new products, features, pricing adjustments, and platform upgrades. Your role will involve collaboration with cross-functional teams including Product Management, Marketing, Sales Enablement, and Strategy & Operations to ensure seamless product launches that are well-coordinated and primed for success.You will be responsible for the complete go-to-market (GTM) process, defining the launch specifics—target audience, positioning, sales enablement needs, and operational modifications necessary for a successful rollout. Additionally, you will be the main point of contact for sales and field teams regarding product inquiries, facilitating feedback loops that shape future product enhancements.This position is perfect for an individual who thrives in dynamic environments, enjoys crafting structured plans from ambiguous inputs, and is passionate about leading cross-functional initiatives that directly influence product adoption and revenue growth.

About the RoleWe are seeking a skilled Senior Manager of Strategy & Planning to lead our global Customer Success Strategy & Planning initiatives at MongoDB. In this pivotal role, you will immerse yourself in the core operations of our Sales and Customer Success divisions, forming essential relationships with senior leadership, mentoring your team, and spearheading initiatives aimed at driving sales growth. The ideal candidate possesses a deep understanding of team dynamics, a passion for data analysis to derive actionable insights, and excels at crafting narratives that empower our Sales team.As a key member of the Strategy and Planning team, which is part of our broader Sales Operations, you will function as a business partner to our Senior Leaders. This position provides an opportunity to act as the 'COO' of the Customer Success business, encompassing a wide array of strategic initiatives such as analyzing business inefficiencies, piloting innovative roles and engagement mechanisms, and deriving meaningful insights from sales data.

Join Real Chemistry as a Senior Manager of New Business Strategy, where you will play a pivotal role in shaping our growth initiatives and expanding our market presence. In this leadership position, you will oversee the development and execution of innovative business strategies, collaborating with cross-functional teams to drive results and enhance our competitive advantage.

Join Flywire as a Senior Business Operations and Strategy Manager in the Payments division, where you will play a pivotal role in shaping our operational strategies and driving business success. You will collaborate with cross-functional teams to enhance efficiency and optimize processes, ensuring we deliver exceptional value to our clients.Your expertise will help us navigate the complexities of the payments landscape, allowing us to develop innovative solutions that meet the evolving needs of our customers. If you're passionate about business strategy and operational excellence, this is the role for you!

Join Our Team as a Senior Business Operations & Strategy Manager!Are you ready to take your career to new heights? Flywire is on the lookout for a Senior Business Operations & Strategy Manager to enhance our strategic decision-making processes and operational excellence within our Global Education sector. In this prominent role, you will spearhead strategic planning initiatives, evaluate new growth avenues, and collaborate with organizational leaders to enhance performance, maximize revenue, and scale our innovative platform.As a pivotal player in the execution of strategic initiatives, you will bring analytical depth, structured thinking, and project leadership to our most critical priorities.Your Responsibilities Include:Evaluating New Business Opportunities: Analyze potential new verticals, geographies, and product offerings through comprehensive market research, financial modeling, and competitive analysis.Crafting Strategic Recommendations: Develop clear and actionable strategic initiatives by evaluating alternatives and building robust business cases.Presenting Insights: Synthesize findings and share insights with senior leadership in a compelling, structured manner.Driving Operational Optimization: Collaborate with cross-functional teams to enhance business models, processes, and service delivery.Aligning Strategic Priorities: Foster alignment on key business functions including vertical teams, marketing, product development, engineering, finance, and payment operations.Leading Planning Processes: Oversee elements of the annual and quarterly planning processes, ensuring alignment on objectives, KPIs, and execution strategies.Financial Impact Assessments: Develop assessments that highlight expected benefits such as revenue growth and cost efficiencies.Staying Ahead of Industry Trends: Maintain a keen awareness of industry dynamics and emerging opportunities in the global payments and FinTech landscape.Cross-Functional Collaboration: Drive projects from analysis to execution, ensuring stakeholder alignment and tracking progress.

Who We AreButcherBox, a certified B Corporation headquartered in Boston, is proud to be recognized for four consecutive years on Inc.'s list of Best Workplaces. We are committed to providing our members with the highest quality meat products, including 100% grass-fed and grass-finished beef, free-range organic chicken, crate-free pork, and wild-caught seafood, all delivered directly to their doors. Our products are humanely raised or caught, and we never use antibiotics or added hormones.At ButcherBox, we envision a better world, one that respects our planet and improves the lives of animals and farmers alike. We prioritize integrity in our business practices, leading to better meal experiences shared with loved ones. Our collaborative and supportive team continuously seeks exceptional individuals to join us on this mission!About the Role:We are seeking a Senior Manager, Brand Strategy to play a pivotal role at the intersection of brand and performance marketing. This position focuses on enhancing our brand while effectively engaging prospects and members across our existing marketing channels.This position is part of the Brand & Creative organization and involves close collaboration with various teams including Product, Merchandising, Growth/Performance Marketing, CRM, Social Media, Retail, PR, Partnerships, and Creative. You will drive brand strategy through our marketing ecosystem, partnering with Growth, CRM, and channel leads to optimize campaigns across platforms such as Meta, Google, influencers, and other emerging channels.This is a dynamic, hands-on role suited for a strategic thinker with strong brand instincts, in-depth channel knowledge, and a practical approach to execution.The Senior Manager, Brand Strategy will report directly to the Senior Director of Brand & Creative.

Join Our TeamAt George P. Johnson Experience Marketing (GPJ), we are on the lookout for a dynamic Senior Account Manager to spearhead initiatives for a prestigious technology client.This hybrid position requires your presence at our Boston or New York City office at least two days each week.Your ImpactIn this role, you will provide strategic oversight and leadership across a multifaceted portfolio, ensuring the success and profitability of key initiatives, including activations and global client centers. Your expertise will be vital in identifying and nurturing growth prospects while maintaining a steadfast focus on enhancing client satisfaction and achieving business objectives.A pivotal part of your responsibilities will be developing and sustaining strong relationships with senior-level clients, proactively building trust and fostering engagement. You will serve as a strategic advisor, offering insights that align client needs with our extensive agency capabilities.You will take ownership of defining and steering the direction and objectives of your projects, developing deep expertise in the client’s business, brand, and solutions. Your ability to translate these strategic needs into a comprehensive array of GPJ services is essential for driving growth and ensuring continued success.Leading cross-functional teams at GPJ, you will provide clear direction, align objectives, and drive collaborative efforts. Your leadership will be crucial in addressing complex challenges and ensuring timely delivery of projects to the highest standards. Additionally, you will handle revenue forecasting, margin tracking, and maintain accuracy across all financial tools.Another key aspect of your role will be driving account growth. You will consistently seek out new business opportunities, assess requirements, assemble the right agency teams, and lead efforts to secure new contracts for GPJ.

The Product Solutions Architecture (PSA) team serves as a technical force multiplier at Datadog. Our PSAs are domain experts who collaborate closely with Field teams on intricate customer use cases during both pre- and post-sales engagements. They scale their impact by creating reusable collateral like reference architectures, technical guides, and enablement materials. By relaying real-world customer insights back to the Datadog Product teams, PSAs play a vital role in influencing product roadmaps while promoting adoption, usage, and long-term customer success.The Digital Experience & Experimentation suite of products encompasses Product Analytics, Feature Flags, Experimentation, and Session Replay. This rapidly expanding segment at Datadog caters to a specific audience including product managers, digital experience teams, and product engineers dedicated to building and optimizing customer-facing applications. In your role as a Product Solutions Architect, you will work closely with Datadog customers and our Product team to architect solutions, implement best practices, and foster the adoption of our digital experience product suite within customer environments.At Datadog, we prioritize a positive office culture that nurtures relationships, encourages collaboration, and fosters creativity. We embrace a hybrid work model to enable our team members to achieve a work-life balance that suits their individual needs.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences sector through innovative industry cloud solutions. Our mission is to expedite the delivery of therapies to patients, and our impressive growth trajectory reflects our commitment, having surpassed $3 billion in revenue in the last fiscal year. At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), ensuring a balanced approach to serving the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower you to choose your ideal work environment, whether at home or in the office, to maximize your potential. Join us in revolutionizing the life sciences landscape, with a commitment to making a meaningful impact on our customers, employees, and the communities we serve.

At Real Chemistry, our mission goes beyond just aspiration; we strive to create a healthier world through a unique blend of deep scientific knowledge, human-centered creativity, and AI-driven insights. This synergy cultivates an environment where innovation flourishes and our team is dedicated to making a significant impact. As a global agency, we offer a comprehensive range of services in healthcare communications and marketing, serving top-tier clients in the pharmaceutical and biotech sectors.Our #LifeatRealChem culture emphasizes collaboration; we believe in achieving excellence together for the benefit of our clients and colleagues alike. Whether you are an experienced professional or starting your career, if you share our passion for healthcare and meaningful connections, we encourage you to explore the opportunities we offer.Discover your purpose. Embrace innovation. Experience #LifeatRealChem.Job Summary:We are seeking a Senior Digital Designer who understands that exceptional design is not merely about aesthetics; it’s about crafting experiences with clarity and purpose. This role suits a designer who is detail-oriented and continuously explores innovative ideas with the question, “what if?”Your goal is to create remarkable digital content that resonates with audiences, contributing to our mission of enhancing global health.Who You Are:You are passionate about design, deeply invested in your craft, and display an unwavering commitment to quality. With a solid understanding of the fundamental principles of design—hierarchy, pacing, scale, composition, and typography—you know how to effectively use grids and when to creatively diverge from them. More importantly, you focus on how users navigate and engage with experiences.You contribute your own ideas while also valuing and incorporating feedback to enhance your work, with a relentless pursuit of perfection.What You’ll Do:Design engaging campaign websites, microsites, and landing pages that are visually striking and performance-oriented.Transform ideas into vivid realities through powerful visual storytelling and execution.Design with a user-centric approach, considering how individuals interact with the content.Go beyond static layouts by creating responsive designs for desktop, tablet, and mobile platforms.Develop page layouts and content systems that lead users through a cohesive narrative.Create adaptable design systems that scale effectively across various platforms and content requirements.

Join our innovative team at Lever as a Product Manager for Experiences and help shape the future of talent acquisition!At Lever, we are dedicated to revolutionizing the recruitment landscape. We partner with renowned brands like Netflix, Shopify, and Spotify to create cutting-edge hiring software that empowers organizations to attract and hire the best talent. Recognized as a top workplace in San Francisco and across the United States, we pride ourselves on our inclusive culture and commitment to our team members, whom we fondly refer to as 'Leveroos'.About The RoleIn your role as Product Manager, you will lead the charge in expanding our Experiences business, focusing on both in-person and online offerings. You will drive the product roadmap that emphasizes Host Tools, allowing us to connect passionate hosts with eager guests. This position requires collaboration with various departments, including research, data science, design, engineering, guest experience, operations, legal, policy, safety, marketing, and finance to ensure a holistic approach to product development.

At Veeva Systems, our mission is to accelerate the delivery of therapies to patients through innovative cloud solutions tailored for the life sciences industry. As a trailblazer in the SaaS sector, we achieved over $3 billion in revenue last fiscal year and are poised for significant future growth. Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—guide every aspect of our operations. In 2021, we distinguished ourselves by becoming a public benefit corporation, legally committed to balancing the interests of all stakeholders including customers, employees, society, and investors. As a Work Anywhere organization, we empower our employees to work in their preferred environments, whether from home or in the office, fostering their success and well-being. Join us as we transform the life sciences industry and create a positive impact for our customers, employees, and communities.

About WHOOP At WHOOP, we are dedicated to enhancing human performance and extending healthspan. Our platform empowers members to optimize their physical capabilities and overall well-being through personalized insights that promote significant behavioral changes. As we expand our global footprint, cultivating a unique and culturally resonant social media presence is essential for fostering engagement, improving retention, and ensuring sustained growth. About the Role We are seeking a Social Media Strategy Specialist who will be instrumental in the creation and implementation of our organic social media strategy across various platforms. This position is perfect for an emerging strategist eager to take ownership of specific content initiatives, craft platform-specific creative assets, and collaborate on comprehensive channel planning alongside senior team members.

About the Digital Internship Roland Berger is looking for interns to join the Digital team in Boston. This program offers a chance to work alongside experienced colleagues and contribute to ongoing digital projects. What You Will Do Work with team members on current digital initiatives Gain practical experience in digital consulting Develop new skills through real project work Who Should Apply This internship suits individuals who are eager to learn, ready to collaborate, and interested in the digital field.

About Maven AGI Maven AGI builds an enterprise AI platform focused on bringing the promise of artificial general intelligence to business, starting with customer service. Founded in July 2023 by leaders from HubSpot, Google, and Stripe, Maven develops conversational AI agents that deliver accurate, autonomous support to help companies improve customer satisfaction at scale. The platform connects fragmented systems, unifies knowledge sources, and enables intelligent actions without requiring major system changes. Maven’s vision is to handle complex tasks so people can focus on creative problem-solving, building relationships, and delivering great customer experiences. Maven is working to change how enterprise customer support works. Today’s support is often slow and frustrating for customers, and expensive for companies. Maven aims to provide better, more affordable support for both users and agents, using recent advances in Generative AI to deliver high-quality customer experiences at much lower cost. Role Overview The Workplace Experience Manager will play a central role in shaping the in-office experience at Maven AGI’s Boston headquarters. Reporting to the People team, this person will ensure the office runs smoothly, feels welcoming, and reflects Maven’s values as the company grows. This is an in-person role based in Boston, typically requiring 3–4 days a week in the office, with flexibility to increase to 5 days as needed. What You Will Do Oversee daily operations at the Boston office, making sure employees have what they need to do their best work. Build and maintain strong relationships with building management and key vendors, including catering, cleaning, maintenance, and security partners. Manage mail and package logistics, coordinating all incoming and outgoing deliveries. Keep the office organized, including seating plans, facilities projects, and general upkeep.

As an Employee Experience Manager at Klaviyo, you will play a crucial role in shaping the workplace culture and enhancing employee engagement. You will be responsible for designing and implementing initiatives that foster a positive work environment, promote employee well-being, and drive organizational success. Collaborating closely with cross-functional teams, you will ensure that our employees feel valued, supported, and empowered to thrive in their roles.