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Experience Level
Entry Level
Qualifications
Strong communication and interpersonal skillsProven experience in customer success or similar roleAbility to analyze data and provide actionable insightsExcellent problem-solving capabilitiesPassion for helping others and ensuring their success
About the job
Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.
About Casa
Casa is a forward-thinking company dedicated to empowering individuals through innovative solutions. With a strong presence in the heart of San Francisco, we are committed to creating a supportive and inclusive environment for our members and team alike. Join us in making a difference!
About UsAt Edpuzzle, we are at the forefront of the edtech revolution, with vibrant offices in San Francisco and Barcelona. With over a decade of experience, we empower educators to craft engaging and interactive learning experiences that captivate students. Our software is designed by teachers for teachers, making it easier than ever to enhance learning thr…
Join Hive as a Business Operations Associate, where you will play a pivotal role in enhancing our operational effectiveness. You will work closely with our executive team to refine processes, establish productivity metrics, and manage high-impact projects across various company functions. We seek a proactive problem solver with a strong leadership background and a passion for data analytics. Your ability to adapt to different roles and contribute to a fast-paced startup environment focused on AI innovation is essential.
Role overview Broccoli is hiring a Head of AI Success based in San Francisco. This leadership role shapes how artificial intelligence enhances the customer experience. The position involves collaborating across the company to implement AI strategies that help clients reach their objectives. What you will do Guide the integration of AI into customer-facing services Partner with teams from multiple departments to deliver AI-powered solutions Use expertise in AI technologies and customer relationship management to refine Broccoli's offerings Make sure clients gain clear value and satisfaction from the company’s AI initiatives Requirements Solid background in artificial intelligence technologies Experience managing customer relationships Skilled at working with cross-functional teams Track record of delivering measurable results for clients
Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.
Full-time|$55K/yr - $55K/yr|On-site|San Francisco, California
Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.
Full-time|$85K/yr - $110K/yr|On-site|San Francisco; Los Angeles
At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.
As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.
Full-time|On-site|San Francisco, CA | New York City, NY | Seattle, WA
As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.
Are you a passionate leader with a dedication to customer satisfaction? We are seeking a Director of Customer Success to join our dynamic team at Osaro. In this pivotal role, you will drive customer engagement strategies, ensuring our clients maximize the value of our products and services.You will lead a team of Customer Success Managers, develop best practices for customer onboarding, and cultivate strong relationships with key stakeholders. Your expertise in customer advocacy will be crucial in influencing product development and improving overall customer satisfaction.
Full-time|$205.8K/yr - $242.1K/yr|Remote|Remote - USA
Are you ready to push the boundaries of what you thought was possible?At Coinbase, our mission is to enhance economic freedom globally. This monumental ambition challenges us daily as we develop the next-generation onchain platform and, with it, the future of the global financial system.To fulfill our mission, we are on the lookout for a unique candidate. We seek someone who is not only passionate about our mission but also believes in the transformative power of cryptocurrency and blockchain technology to revolutionize the financial landscape. We desire an individual eager to make a significant impact, who thrives under pressure and values collaboration with exceptional peers, actively seeking constructive feedback to continually improve. We want a problem-solver who confronts challenges head-on.Our work culture is intense and not suited for everyone. However, if you're looking to shape the future alongside top-tier professionals and expect the same level of commitment from others, there is no better place to be.While many roles at Coinbase embrace a remote-first approach, we are not exclusively remote. In-person participation is required throughout the year. We organize team and company-wide offsite events multiple times a year to enhance collaboration, connection, and alignment. Your attendance is both expected and fully supported.About the RoleBase is the most pivotal onchain platform currently under development, aimed at onboarding a billion users onto the blockchain. We are searching for a Head of Communications to craft and own the narrative surrounding Base, redefining what a contemporary communications function should encompass.This role transcends traditional public relations. You will be the architect of our public image, moving swiftly in the dynamic world of cryptocurrency and engaging fluently on Crypto Twitter. You will act as a trusted advisor to our leadership, bridging the gap between mainstream technology and culture, while pioneering the integration of AI to maximize our impact.Your ResponsibilitiesStrategic Communications Leadership: Manage the comprehensive external narrative for Base. Lead traditional PR, media relations, podcasts, and secure high-impact speaking engagements across leading crypto and mainstream tech/finance platforms.Crypto Twitter Intelligence: Engage authentically on Crypto Twitter. You understand the nuances of memes, culture, and key influencers. You will know when to engage, when to remain silent, and when to take decisive action to safeguard and enhance Base’s reputation.Strategic Counsel: Provide high-level guidance to leadership, specifically to Jesse Pollak. You will...
Join KIPP, a national nonprofit network of college-preparatory public schools, as an After School Instructor for the 2025-2026 school year. In this vital role, you will engage and inspire students outside of regular classroom hours by facilitating enriching activities, promoting academic growth, and fostering a love for learning. You will have the opportunity to work closely with students from diverse backgrounds, helping them to develop both socially and academically.
Full-time|$105K/yr - $150K/yr|Remote|United States
About UsScribe is a dynamic platform where talented individuals thrive and produce their best work. Over 94% of the Fortune 500 companies rely on Scribe to enhance their workflows and optimize productivity. Our cutting-edge Workflow AI technology automatically captures and refines workflows, empowering teams to work more efficiently and effectively.Founded in 2019 and headquartered in San Francisco, we have rapidly expanded to over 5 million users across 600,000 businesses. Renowned as a LinkedIn Top Startup and valued at over $1 billion, we are supported by prominent investors. Join us in our mission to revolutionize the way people work.Our Work CultureWe are innovators committed to mastering our crafts and achieving success together. Our core values include:Accelerate ImpactRaise the BarEmpower Our UsersClarity is KindnessContinuous LearningUnited as One TeamRole OverviewAs a Senior Account-Based Marketing (ABM) Manager, you will develop and implement AI-driven marketing strategies to generate leads and enhance revenue within Scribe’s key accounts. This influential position utilizes AI insights, automation, and tailored approaches to foster engagement, collaborate closely with Sales, and expedite enterprise sales cycles.Working in tandem with Sales, Revenue Operations, and the broader marketing team, you will identify growth opportunities, craft customized multi-channel campaigns, and accelerate the sales process. This includes organizing field events and executive interactions to strengthen relationships with top accounts. This is a pivotal role aimed at enhancing engagement with our target accounts and assisting Scribe in expanding its reach within enterprise-level clients. You will report to the Senior Director of Demand Generation, and this position is fully remote (U.S. only).Key ResponsibilitiesLead ABM Strategy & Execution: Design and implement 1:1 and 1:few campaigns for Scribe’s strategic target accounts across various channels such as LinkedIn, direct mail, content hubs, in-app signals, and events.Integrate AI into ABM: Explore and apply innovative AI and automation techniques within ABM, measurement, and orchestration to enhance efficiency and outcomes.
Full-time|$125K/yr - $180K/yr|On-site|San Francisco
At DOSS, we are revolutionizing enterprise resource planning with our cutting-edge AI-native ERP solution, aimed at transforming automation for the next generation. Our dedicated team has reimagined five decades of legacy software to significantly enhance the efficiency of supply chain, operations, and finance sectors. As we experience rapid growth, this is an exciting opportunity to make a meaningful impact within DOSS and for our clients!Position OverviewThe Customer Product Operations team serves as the heartbeat of DOSS, ensuring our clients' success. This pivotal role exists at the crossroad of product development, data analytics, operational execution, implementation, and client collaboration. Our team oversees the entire post-sales product operations and implementation lifecycle:Discovery: Collaborating with cross-functional client leadership to evaluate their operational and financial workflows (the flow of goods, information, and funds) and requirements.Product Design: Developing data models, workflows, and integrations.Build/Configure on the DOSS ERP platform.User Acceptance Testing (UAT) and Go-live support.The Customer Product Operations Associate will assist in our expansion into upper mid-market and enterprise clients, taking on diverse responsibilities:Facilitate the end-to-end ERP lifecycle process and ensure success for 1-2 of our largest clients.Develop new product capabilities and solutions within the DOSS ERP platform.Contribute to the establishment of best practices and process enhancements across our team.While prior ERP or industry experience is advantageous, it is not mandatory. Our current team comprises individuals with diverse business and technical backgrounds. What we cherish most are:A strong sense of ownership and accountability.A passion for customer success, including effective client and stakeholder management.An enthusiasm for operational and technical intricacies.Business acumen to understand and articulate value drivers.A genuine eagerness to learn and adapt quickly.Key Responsibilities:Manage the end-to-end post-sales customer lifecycle from discovery to implementation and go-live, ensuring clients achieve maximum value from DOSS.Conduct comprehensive cross-functional analyses within the customer organization to map business processes.
Full-time|Remote|San Francisco, CA or Remote (USA)
Join fieldguide as an Account-Based Marketing (ABM) Manager, where you will play a pivotal role in driving our marketing strategies. You will be responsible for developing and executing targeted marketing campaigns that engage key accounts, ensuring alignment between sales and marketing initiatives. Your expertise in ABM will be crucial in optimizing customer journeys and enhancing client relationships.
About Our TeamJoin OpenAI's dedicated AI Success Engineer team, where we collaborate with visionary organizations to transform advanced AI technology into tangible business advantages. We guide our clients from initial deployment to comprehensive enterprise integration, covering technical integration, workflow innovation, and ongoing program delivery.Our clientele includes a dynamic mix of rapidly growing digital startups, major global corporations, governmental bodies, and academic institutions. Each partnership provides an exciting opportunity to redefine how AI influences work, productivity, and innovation in the education sector. This role is pivotal to our mission.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales liaison for a portfolio of educational institutions. Your key responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying impactful academic and administrative use cases, and delivering measurable value through OpenAI's innovative platform.This multifaceted role combines technical leadership, program management, customer consultation, and product advocacy. You will work closely with customer teams to map workflows, lead configuration and enablement efforts, oversee deployment strategies, and guide institutions toward high-impact use cases that demonstrate the full potential of our platform.Collaboration is crucial; you will partner with Sales, Solutions Architecture, Product, and Research teams to ensure a cohesive and successful customer experience at every interaction. Success in this position translates to accelerated adoption, deeper customer engagement, strategic deployment of use cases into production, and assisting clients in showcasing significant business outcomes.This position is based in San Francisco or New York City, with relocation benefits provided for new hires.Your Responsibilities Will Include:Cultivating the technical relationship with post-sale customers, acting as a trusted advisor for deployment, adoption, and value realization.Overseeing account health, adoption rates, and ongoing technical deployment success within your portfolio.Facilitating technical enablement and configuration sessions across our diverse product offerings.Identifying and validating use cases by collaborating with customer teams to gain insights into workflows and challenges.Coordinating account-level activities to ensure alignment and efficiency in delivering solutions.
Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.
Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.
Full-time|$145K/yr - $165K/yr|On-site|San Francisco; Los Angeles; Denver; Seattle; Phoenix; Vancouver
At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.
We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!
Full-time|Remote|New York, NY; Portland, ME; San Francisco, CA
Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.
