Microsoft 365/O365 Support Engineer – Level 1

Microsoft Dynamics 365 Finance Functional Consultant is responsible for overseeing the implementation and ongoing support of Dynamics 365 solutions. This role encompasses the entire project lifecycle, from pre-sales activities to go-live and continuous support. You will lead solution design sessions, assist with configurations, and manage data migration tasks, while also creating necessary interface and functional design documents and resolving any customizations challenges.Key Responsibilities:Evaluate and analyze business processes in Finance, Operations, Trade, and Logistics to uncover improvement opportunities.Develop innovative workarounds to fulfill requirements without resorting to custom code development.Possess a solid understanding of both the functional capabilities and limitations of out-of-the-box functionalities, as well as custom solutions.Act as a liaison to identify customer requirements and align them with technological capabilities and Microsoft's ongoing release plans.

OUR MISSIONAt Redwood, we empower our customers with seamless automation for their critical business processes. ABOUT USRedwood Software stands at the forefront of full stack automation solutions for business processes that are mission-critical. Our innovative SaaS-based composable automation platform is specifically designed for ERP, highlighting the transformative capabilities of automation. Our exceptional solutions enable you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers deliver solutions and world-class support that allow you the freedom to imagine and shape your future. With Redwood Software, transcend the mundane and focus on broader horizons. CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACTThe Level 1 Support Representative is an entry-level technical support role responsible for delivering exceptional technical assistance to Redwood customers. This position serves as the initial point of contact for customer inquiries, conducting preliminary troubleshooting, and resolving routine to moderately complex issues. As the face of customer support, you will ensure a superior support experience through effective communication, precise documentation, adherence to service level agreements (SLAs), and strong diagnostic capabilities. You will follow established processes and collaborate with internal teams to escalate cases as necessary. This role emphasizes the development of product knowledge and enhancement of troubleshooting skills, fostering growing autonomy in managing customer cases.Manage incoming customer tickets with a degree of autonomy, ensuring timely responses, clear communication, and accurate updates.Conduct initial troubleshooting and gather essential information to diagnose issues.Escalate cases appropriately following established timelines and guidelines when additional expertise is required.Document all interactions and findings accurately and clearly.Engage in customer calls to clarify issues or assist with basic troubleshooting.

Weekday-1 is hiring a Senior Data Engineer for a client in Hyderabad, Telangana. This position offers a salary range of Rs 2,000,000 to Rs 3,000,000 (INR 20–30 LPA). This role focuses on designing and building large-scale data systems. The ideal candidate brings at least 4 years of experience in data engineering and a strong interest in developing solutions that support data-driven decisions. What you will do Build and maintain data pipelines and architectures for large datasets. Work with teams across the business to support and improve data-driven processes. Apply advanced analytics to uncover insights from complex data sources. Requirements Minimum 4 years of experience in data engineering roles. Experience designing and implementing scalable data systems. Compensation Salary: Rs 2,000,000 – Rs 3,000,000 per year (INR 20–30 LPA)

We are seeking a highly skilled Senior M365 Engineer to join our innovative team at thinkahead. In this critical role, you will leverage your expertise in Microsoft 365 technologies to enhance our cloud solutions and drive digital transformation for our clients. You will be responsible for designing, implementing, and maintaining M365 environments, ensuring optimal performance and security.

At TTEC Digital, we empower organizations by coaching them to ensure their employees feel valued and fully supported, as we believe that an outstanding customer experience starts with a satisfied employee. Our vision is to create an environment where employees can truly thrive.Position OverviewThe Senior Consultant for Microsoft Dynamics 365 & Power Platform will be pivotal in supporting, enhancing, and maintaining enterprise-level Microsoft solutions within a global managed services framework. This role emphasizes production support, solution advisory, and technical guidance, aimed at guaranteeing the delivery of high-quality outcomes across Dynamics 365 and Power Platform ecosystems, while also mentoring team members and addressing complex challenges.Key ResponsibilitiesServe as a technical consultant and lead for Dynamics 365 and Power Platform solutions within production settings.Take ownership of and resolve intricate L3/L4 production issues via effective triage and root cause analysis.Guide and mentor team members managing incidents, service requests, and minor enhancements.Enhance and support Microsoft CCaaS (Omnichannel) solutions, including routing, workstreams, and agent experiences.Design, implement, and maintain integrations leveraging Azure services such as Logic Apps and Functions.Review code, configurations, and fixes to ensure optimal performance, scalability, and security.Utilize AI-assisted tools like GitHub Copilot and Power Platform Copilot to enhance efficiency and quality.Engage in global support operations, including night/rotational shifts and on-call responsibilities.Ensure adherence to SLAs and timely resolution of high-priority incidents.Technical ExpertiseExtensive hands-on experience with Dynamics 365 (CRM).Proficiency in managing Power Platform applications and integrations.

Join thinkahead as a Senior Microsoft Cloud Services Engineer, where you will play a pivotal role in designing and implementing innovative cloud solutions for our clients. You will leverage your expertise in Microsoft Azure to ensure seamless integration and optimization of cloud services.Your responsibilities will include collaborating with cross-functional teams, managing cloud infrastructure, and providing technical leadership in cloud projects. If you are passionate about cloud technologies and eager to drive digital transformation, we would love to hear from you!

Join our dynamic team at accellor as a Senior Data Engineer. In this pivotal role, you will leverage your extensive experience to design, develop, and optimize innovative data solutions utilizing Microsoft Fabric. Your deep technical expertise in modern data engineering practices and familiarity with Microsoft's unified analytics platform will be essential. Experience with Data Bricks will also be valued.Key Responsibilities:Architect and implement scalable data pipelines and ETL/ELT processes within Microsoft Fabric, adopting a code-first approach.Create and maintain notebooks, data pipelines, workspaces, and other configurations within Fabric.Design and enhance data architectures using delta tables, lakehouse methodologies, and advanced data warehouse patterns.Develop data modeling solutions, including star and snowflake schemas, as well as manage slowly changing dimensions (SCDs).Optimize performance of Delta, Spark, and SQL workloads through advanced techniques like partitioning and liquid clustering.Utilize CI/CD practices via Azure DevOps for the development and deployment of Fabric solutions.Integrate data workflows using Fabric Data Agents and REST APIs.Collaborate cross-functionally with development teams and stakeholders to translate business requirements into technical solutions.

Join Weekday-1 as the Director of GCC Sales, where you will lead sales strategies and initiatives for our Global Capability Centers (GCC). This pivotal role requires a visionary leader who can effectively drive growth and foster relationships with key stakeholders across various sectors. You will be responsible for developing and executing sales plans that align with our organizational goals while mentoring and guiding a dynamic sales team.

Role Overview weekday-1 is looking for a Product Manager / Owner in Hyderabad. This role guides the direction of products from early ideas through launch and ongoing improvement. The position shapes product vision, sets strategy, and builds the roadmap. What You Will Do Define and communicate the product vision and strategy Develop and maintain the product roadmap Work closely with cross-functional teams to deliver strong user experiences Drive product development through all stages, from initial concept to launch and beyond Use insights and feedback to inform decisions and refine the product Location This position is based in Hyderabad, Telangana, India.

Role Overview Weekday-1 is hiring a Product Manager / Owner in Hyderabad, Telangana. This position supports one of Weekday's clients and focuses on leading product development for key initiatives such as StratPilot and Grow Beyond Borders. What You Will Do Shape product vision and define roadmaps for critical projects Work closely with customers worldwide, Western partners, and internal teams across sales, marketing, and engineering Drive execution of product strategies from ideation through delivery Balance brainstorming, customer presentations, and agile sprint planning Stay current with trends in AI and technology that impact product development Who We’re Looking For Experience building and scaling products in a startup environment Comfort moving between big-picture thinking and hands-on execution Strong product intuition backed by practical delivery skills Ability to collaborate with global stakeholders and cross-functional teams Compensation Salary range: ₹100,000 - ₹2,000,000 (INR 1-20 LPA)

ttecdigital is looking for a Principal Consultant with strong experience in Microsoft technologies. This role involves leading strategic client projects and acting as a trusted advisor on technical direction and business transformation. Main responsibilities Advise clients with expert recommendations on Microsoft solutions Lead cross-functional teams to deliver technology projects that drive business change Work closely with stakeholders to enhance operational efficiency through Microsoft platforms Location The position is based in Hyderabad.

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

Join Wise as an Engineering Lead and play a pivotal role in guiding our engineering teams to deliver top-tier solutions. You will be responsible for overseeing the development process, ensuring high standards of quality, and mentoring junior engineers. Your leadership will help foster an innovative environment where creativity and collaboration thrive.

Mattel, Inc. is seeking an Associate Manager of IT Operations in Hyderabad. This role centers on leading the administration and enhancement of Citrix and Windows 365 Cloud environments. The position supports the reliability and efficiency of IT operations for teams around the world. Key responsibilities Manage daily operations for Citrix and Windows 365 Cloud platforms, ensuring smooth performance and availability. Collaborate with teams across departments to refine and align IT strategies. Apply best practices to strengthen and maintain IT infrastructure. Spot opportunities for improvement and drive initiatives that benefit global operations. Role focus This position emphasizes both hands-on technical management and strategic collaboration. The Associate Manager will play a central part in supporting a dependable IT environment for Mattel’s worldwide workforce.

About Cprime Cprime works with organizations worldwide to help them modernize platforms, adopt AI-driven operations, and scale transformation. With a team of over 800 professionals in 30 countries, Cprime has partnered with more than 2,500 organizations, including over 300 Fortune 500 companies, over the past 20 years. The company focuses on synchronizing systems and teams to help clients adapt and grow. Cprime is backed by Goldman Sachs and Everstone Capital. Role Overview The IT Applications & Integrations Specialist will serve as the main contact for the Projector PSA and Salesforce platforms at Cprime. This role ensures these systems work smoothly with Microsoft 365 and other related applications. The specialist supports global delivery, finance, and sales teams by maintaining system integrity, ensuring data accuracy, and managing reliable integrations.

Job Summary:Join our dynamic team at ttecdigital as a Senior Consultant - Dynamics 365 CRM/Power Platform. In this pivotal role, you will play an essential part in designing and implementing robust enterprise applications and seamless integrations. Your extensive technical knowledge of the Microsoft ecosystem will enable you to convert business needs into functional and high-performance solutions. You'll also oversee the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and high-quality delivery. This position requires exceptional problem-solving skills, outstanding coding abilities, and the aptitude to work both independently and collaboratively. Key Responsibilities:· Design, develop, and customize Dynamics 365 applications utilizing C#, .NET, JavaScript, and related technologies.· Build sophisticated Canvas Apps prioritizing user experience and performance.· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.· Develop and deploy Power Platform Component Framework (PCF) controls to enhance application functionalities.· Collaborate with Model-driven Power Apps and Power Automate to optimize workflows and processes.· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service), including routing rules and agent experiences.· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.· Establish and manage Power Automate flows for system automation and integration.· Develop and consume APIs (REST, SOAP) for external system integration.· Adhere to the software development lifecycle, including requirements gathering, design, testing, deployment, and support.· Produce clean, maintainable, and well-documented code that meets development standards.· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.

Join our dynamic team as a Microsoft Dynamics NAV Developer, where you will leverage your expertise in Microsoft Dynamics NAV (2015 & 2016) to design, develop, and implement innovative solutions. You will play a crucial role in enhancing our Dynamics NAV system, ensuring its seamless operation throughout various upgrade, reimplementation, and migration projects.Key Responsibilities:Develop and configure Microsoft Dynamics NAV software and components.Utilize .NET and C# development for the Dynamics NAV platform.Implement solutions using Microsoft SQL Server and SQL reporting services (SSRS, SSIS, SSAS).Support NAV 2016 migration projects and handle RTC requirements.Collaborate effectively with cross-functional teams and stakeholders.

Join Our Team as a Senior Developer for Microsoft Copilot Studio!Are you a talented developer passionate about creating advanced conversational experiences? We invite you to contribute your skills in designing, developing, and maintaining innovative solutions using Microsoft Copilot Studio and Power Virtual Agents (PVA).Key Responsibilities:Craft and sustain sophisticated conversational experiences leveraging Microsoft Copilot Studio / PVA.Develop intricate topics, actions, workflows, variables, plugins, and custom extensions within Copilot Studio.Design comprehensive Copilot-powered solutions utilizing the Power Platform (including Power Apps, Power Automate, Dataverse, and AI Builder).Integrate Copilot solutions with Azure services, API Management, external systems, and enterprise data sources.Implement advanced features like Human-in-the-Loop (HITL), escalation paths, fallback logic, and conversation orchestration.Enhance bot performance through analytics, telemetry, usage data, and conversational metrics.Develop and audit custom connectors, Azure Functions, Logic Apps, and integration frameworks.

Join our dynamic team at Squircle IT Consulting Services as a Microsoft Power BI Developer. In this contract role, you will leverage your expertise in Power BI to transform data into informative insights that drive business strategies. Your contributions will play a crucial role in enhancing data visualizations and reporting capabilities across various projects.