Monitoring & Support Associate - China

Join Mapbox, the premier real-time location platform empowering the next generation of location-aware businesses. Our innovative tools enable organizations to navigate people, packages, and vehicles with unparalleled flexibility and security. With over 4 million registered developers, Mapbox stands out for its commitment to privacy compliance and user satisfaction. Organizations leverage our applications, data, SDKs, and APIs to create tailored and engaging experiences for their customers.About UsAs a global leader in location technology, Mapbox offers high-definition maps and navigation solutions that drive the evolution of connected vehicles. Focused on the automotive sector, we collaborate with leading global OEMs and Tier 1 suppliers to deliver immersive, data-driven cockpit experiences. As we expand our presence in China, we seek dedicated engineers to support our growing automotive partnerships.Your RoleBreak down complex customer inquiries, explore the Mapbox stack for solutions, and provide clear, friendly responses.Collaborate with engineering and documentation teams to keep our product documentation and code examples updated and precise.Team up with the Mapbox support team to ensure we consistently deliver exceptional support to our clients.Collect user feedback and translate it into actionable insights for Mapbox product engineers.Monitor public GitHub repositories to track open issues and assist users and contributors as needed.Key QualificationsFluency in Mandarin and English: Outstanding written and verbal communication skills in both languages.Experience in the Automotive Sector: Proven experience supporting car OEMs or Tier 1 suppliers, with a solid understanding of in-car navigation and connectivity challenges.Android Development Skills: Hands-on experience with the Android SDK (Kotlin or Java), capable of debugging and providing code-level guidance to customers.Strong background in Support Engineering or Software Engineering with a customer-first mindset.Familiarity with tools such as GitHub and related software development practices.

At Mapbox, we are revolutionizing the way location is utilized in business through our cutting-edge real-time location platform. We empower organizations with a comprehensive suite of tools designed to enhance navigation for individuals, goods, and vehicles globally. With over 4 million developers leveraging Mapbox for its flexibility, security, and compliance with privacy standards, our applications, data, SDKs, and APIs enable organizations to craft tailored and immersive experiences that captivate their customers.Your RoleAs a Solutions Architect, you will be a pivotal technical and business consultant, collaborating with clients to design, prototype, and implement innovative solutions on the Mapbox platform. You will engage directly with customers and account teams to identify their needs, architect solutions, and transform data, mobility, and mapping into impactful digital experiences and quantifiable business results. This position is suited for a professional who possesses both technical expertise and business insight, thriving at the confluence of strategy, architecture, and execution.Key ResponsibilitiesCollaborate with Account Executives to articulate the technical value of Mapbox and identify potential opportunities.Conduct technical discovery sessions to comprehend customer objectives, requirements, and success criteria, ensuring that solution designs align with business goals.Design and showcase scalable architectures utilizing Mapbox SDKs, APIs, and platform services.Develop and present proof-of-concept solutions that illustrate tangible customer benefits.Leverage expertise in GIS, spatial data, and location intelligence to address customer challenges.Advocate for customer interests and provide constructive feedback to influence product development.Stay informed about advancements in mapping, mobility, and AI technologies, sharing best practices within the organization and with clients.Provide support to clients in various sectors, including logistics, telecommunications, and weather.Facilitate rapid technical enablement through workshops, demonstrations, and proof of concept in a fast-paced digital customer environment.Drive customer success by accelerating time-to-value and promoting adoption and growth within a complex ecosystem.

Join the JetBrains Family!At JetBrains, we are passionate about code and committed to creating the most effective developer tools available. Since our inception in 2000, we have empowered over 15.9 million developers, including 88 of the Fortune Global Top 100 companies, with our innovative products.Your Role as a Customer Success EngineerWe are excited to welcome a Customer Success Engineer to our expanding team in China. In this pivotal role, you will foster strong, lasting relationships with our valued customers and play a crucial part in driving business growth within the region.Key Responsibilities:Collaborate with JetBrains account executives and support engineers to facilitate seamless pre-sales and post-sales product adoption.Manage and nurture existing large accounts, ensuring they remain informed about the latest product developments.Conduct regular discovery calls with customers to preemptively address concerns, understand product usage, provide valuable feedback to the product team, and enhance workflows through targeted suggestions.Address customer escalations and set clear expectations with both the internal product team and customers.Offer technical guidance and support to our existing clientele.Create essential sales, demo, and technical documentation tailored to customer needs, while also customizing existing demos for specific scenarios.Occasionally visit customer offices and represent JetBrains at conferences and events as needed.

About ClickHouseRecognized on the 2025 Forbes Cloud 100 list, ClickHouse is a trailblazer in the private cloud sector, known for its rapid growth and innovation. With a clientele exceeding 3,000 and an astonishing 250% year-over-year increase in ARR, we excel in real-time analytics, data warehousing, observability, and AI workloads.Our recent achievement of a $400M Series D funding round underlines our strong momentum in the industry. Major clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have chosen ClickHouse, joining a prestigious roster of AI pioneers and global brands like Meta, Cursor, Sony, and Tesla.Join us as we revolutionize the way businesses leverage data!We are looking for an Engineering Manager to lead our talented software engineering team in China, focusing on our partnership with Alibaba Cloud.

About Mecka AIAt Mecka AI, we are pioneering the data infrastructure layer for robotics and embodied AI. Our mission is to empower robotics companies and AI teams by ensuring seamless robot deployments and precise data capture. We are dedicated to making sure that our systems function reliably in real-world conditions while gathering high-quality data for training, assessment, and deployment.Our operations take place in the field — whether in factories, laboratories, or deployment sites — where speed, dependability, and technical acumen are crucial.The RoleWe are seeking a skilled Field Technical Support Engineer located in Shenzhen to assist with robot deployments and data capture initiatives.This position is a hands-on, on-site role. You will ensure that robots are deployed effectively, operate seamlessly, and collect high-quality data in real environments. Collaboration with customers, remote engineering teams, and teleoperation staff will be essential to maintain reliable deployments.ResponsibilitiesRobot Deployment & On-Site SupportAssist with on-site robot deployments, pilots, and evaluationsConfigure, calibrate, and validate robotic systems in live environmentsDiagnose and resolve hardware, software, sensor, and networking issues in real timeServe as the primary technical representative on-site during deploymentsData Capture OperationsLead data capture efforts during live robot operationsEnsure data collection meets specified requirements and quality benchmarksOversee sensors, video feeds, and telemetry during capture sessionsIdentify and rectify issues that may affect data quality or usabilityTeleoperation & Remote SupportFacilitate teleoperation workflows during deploymentsCollaborate with remote operators and engineering teamsAssist in setting up, testing, and monitoring teleoperation systemsEffectively escalate issues when necessaryCross-Team CoordinationAct as the local contact point in ShenzhenRelay deployment status, challenges, and solutions to remote teamsDocument processes and maintain accurate records

d-ploy provides IT and engineering solutions to clients around the world, working with partners across the IT sector to help organizations improve productivity and achieve business goals. Role overview This IT Onsite Support Engineer position is based in Zhuhai, Guangdong Province, China. The role focuses on supporting internal users, resolving technical issues, and maintaining workplace technology. Success in this position requires adaptability, a focus on solutions, and ease working in an international environment. What you will do Deliver first- and second-level technical support for internal users. Analyze, prioritize, and resolve incidents and service requests. Log and manage tickets in the incident system, following ITIL-based processes. Install, configure, and maintain hardware, software, mobile devices, and peripherals. Carry out standard software installations, updates, and patching for business applications. Document procedures, prepare reports, and create knowledge base articles. Collaborate with product teams, development, and other business units. Requirements Degree in IT or a related field, or equivalent qualifications. 2–3 years of experience in IT support, service desk, or similar roles. Strong analytical skills for troubleshooting user and system issues. Structured, solutions-oriented, and independent approach to work. Excellent technical and organizational skills. Professional, service-minded, and friendly attitude toward users. Clear communication skills in Mandarin and English, both spoken and written. Ability to manage several tasks at once and prioritize customer needs. Team player with experience in international and multicultural environments. Willingness to work on-site in Zhuhai. Valid criminal record certificate (issued within the last 3 months) required. Benefits Wide range of activities, tasks, and projects. Fishing for Friends referral program. Opportunities for further development and professional growth. Friendly, international work environment. Company-sponsored events. Competitive salary and additional benefits.

Role overview Cygnify is hiring a Technical Account Manager in China to support a leading technology company specializing in AI and API platforms. The role focuses on helping enterprise clients navigate technical challenges and opportunities tied to AI solutions and API integrations. What you will do Act as the main technical point of contact for major enterprise customers. Develop and maintain strong relationships with engineering, product, and platform teams. Identify opportunities to drive API adoption and expand client usage. Lead business reviews and discuss performance with senior decision-makers. Share product expertise and provide technical support to client teams. Assist with onboarding, integration, and troubleshooting, working closely with internal teams. Track usage trends, flag potential risks, and recommend improvements. Location This position is based in China.

Role Overview Nas Company is looking for a Senior Backend Software Engineer to help design and build scalable backend systems for Nas.com. This role focuses on creating technical solutions that meet business needs, working alongside cross-functional teams to support a responsive and high-performing product. What You Will Do Design and implement backend systems that support scalability and reliability. Collaborate with engineers, product managers, and other stakeholders to translate business requirements into technical solutions. Ensure backend services deliver strong performance and respond efficiently to front-end requests. Mentor junior engineers and help shape the team’s development culture. Communicate clearly with both technical and non-technical team members. Who We’re Looking For Strong problem-solving skills and a track record of building backend systems. Comfort working with cross-functional teams and translating requirements into code. Ability to mentor and support less experienced engineers. Clear communication with both technical and non-technical colleagues. Location This position is based in China.

About the RoleA1 is developing an innovative AI system designed to enhance productivity by seamlessly managing workflows across conversations, tools, and time.As a Senior Machine Learning Engineer, you will play a pivotal role in owning and advancing critical ML systems currently in production. This position is tailored for engineers capable of independently navigating complex ML challenges from conception to deployment while making informed trade-offs throughout the process.Key ResponsibilitiesDesign and implement essential ML systems that drive a forward-thinking, long-term AI product.Take full ownership of projects: from data preparation and training to evaluation, inference, and iterative improvements.Transform research concepts into operational systems that perform reliably in a production environment.Troubleshoot model failures and system issues using actual production data.Adopt a rapid iteration cycle: deploy, measure results, refine, and repeat.Collaborate closely with research, product, and engineering teams to generate substantial user impact.Provide mentorship and guidance to fellow ML engineers through exemplary practices and technical insights.Operate within real-world production constraints including latency, cost, reliability, and safety considerations.Technology StackPythonPyTorch / JAXGPU-based training and inference systemsDesired QualificationsProven experience in building and deploying ML systems utilized by end users.In-depth understanding of modern ML model behavior and potential pitfalls in production settings.Ability to write robust, production-quality code with a systems-oriented mindset.Demonstrated ownership and the ability to work autonomously to drive projects to completion.Quick learner with excellent communication skills and a focus on continuous improvement through iteration.Work EnvironmentOur organization is structured with a flat hierarchy, fostering a small, dedicated team focused on engineering and product excellence. Every team member is expected to actively contribute to the company’s vision.Interview ProcessShould your qualifications align with our needs, we will arrange a series of 3 to 4 interviews.

Join the Bosch Group as a Technical Sales Support Engineer in Changzhou! In this pivotal role, you will leverage your technical expertise to assist our sales team in providing exceptional support to our clients. Your responsibilities will include collaborating with cross-functional teams to deliver comprehensive solutions that meet customer needs and drive sales growth.

Join us in the 2026 China Young Engineer Acceleration Program (YEAP), a unique opportunity designed to nurture and develop the next generation of engineering talent. This immersive program will equip participants with essential skills, hands-on experience, and mentorship from industry leaders, fostering innovation and creativity.

Join Canva, a leading online design platform, as a Senior Software Engineer specializing in our Native Video Engine. In this role, you'll play a pivotal part in enhancing our video capabilities, ensuring a seamless and engaging experience for millions of users. Your expertise will help drive innovation and deliver high-quality video solutions that meet the diverse needs of our global community.

About the company:Our client is a dynamic and rapidly expanding technology start-up established in 2018. They are transforming the way international travelers maintain internet connectivity while abroad. With a diverse and talented team of over 500 professionals worldwide, they empower millions of travelers in over 180 locations globally.About the role:We are seeking an innovative Marketing Manager to spearhead the launch and growth of our client's presence in the Chinese market. This pivotal role presents an exceptional opportunity to shape a high-impact business from its inception.As the inaugural local marketing representative in China, you will design and implement a robust go-to-market strategy, enhance the brand's visibility, acquire users via Chinese digital channels, and manage collaborations with local partners and agencies.This position is perfect for a strategic thinker who excels in execution and is eager to build something remarkable from the ground up in a fast-paced, entrepreneurial setting.Key ResponsibilitiesMarket Strategy & ExecutionLead the marketing strategy for our client's entry into the Chinese market, ensuring alignment with global objectives and local consumer behavior.Develop a thorough marketing plan detailing key acquisition, awareness, and retention strategies tailored to the Chinese digital landscape.Select, guide, and oversee a local marketing agency to carry out campaigns across major Chinese platforms (such as WeChat, Xiaohongshu, Baidu, Douyin) to ensure culturally relevant and high-quality execution.Own growth performance and continuously optimize campaigns for essential KPIs such as CAC, ROAS, LTV, and marketing ROI. Regularly track and report on key metrics including impressions, CTR, and conversion rates through comprehensive dashboards and insights.Establish a scalable test-and-learn framework to validate messaging, creative, and targeting strategies for Chinese audiences.Ensure full compliance with regulations and platform requirements, overseeing all marketing initiatives.Build & Localize Our Client's Brand in ChinaDefine the local brand positioning based on competitive analysis, customer insights, and market dynamics.Design and implement brand-building initiatives to enhance awareness and consideration, utilizing content, influencers, partnerships, and community marketing.Ensure all messaging and creatives are localized to resonate with Chinese travelers while maintaining alignment with the global brand identity.Identify, negotiate, and manage strategic local partnerships, including agencies, influencers, and affiliates to support both acquisition and brand-building objectives.Monitor and report on brand awareness and sentiment using qualitative and quantitative metrics.

About the RoleAt bjakcareer, we are developing an innovative AI system designed to seamlessly advance work across various conversations, tools, and timelines.As the Technical Lead for Applications, you will spearhead the engineering systems, teams, and processes that transform machine learning capabilities into fast, reliable, and intuitive user experiences across backend, mobile, and desktop platforms.Key ResponsibilitiesTake charge of the application engineering strategy and oversee execution across backend, mobile, and desktop platforms.Lead and expand a high-performing team of senior engineers specializing in backend, mobile, and desktop applications.Define the architectural vision for AI-powered product workflows, APIs, and client integrations.Ensure seamless integration of AI capabilities into products, with clear abstractions, reliable behavior, and robust failure handling.Collaborate closely with Machine Learning leadership to convert model capabilities into deployable product features.Make impactful decisions regarding latency, cost, reliability, security, and user experience.Foster a culture of excellence through code and design reviews, as well as hands-on technical leadership.Guarantee production readiness by implementing observability, monitoring, retries, fallbacks, privacy protections, and cost management.Strike a balance between speed and discipline, ensuring rapid delivery without compromising long-term system integrity.Desired QualificationsExtensive experience in leading application or product engineering for complex systems.Strong hands-on experience in building and deploying backend systems utilized in production environments.Experience in delivering AI-driven products, with a solid understanding of model integration trade-offs.Proficient in system design across services, APIs, clients, and data flows.Ability to work across platforms (backend, mobile, desktop), even if your specialization lies in one area.Demonstrated ability to make significant technical decisions in ambiguous situations.A strong inclination towards shipping products, iterating, and learning from real-world applications.Ability to move quickly while maintaining foundational principles.Work EnvironmentOur organization operates with a flat structure and a tight-knit team, fostering collaboration and innovation.

Join ASM: Where Innovation Meets Collaboration!For over 55 years, ASM has been a leader in cutting-edge technology and innovation. With a diverse workforce of over 4,500 ASMers from 70 different nationalities, we play a pivotal role in advancing trends such as 5G, cloud computing, AI, and autonomous driving. We are not just a tech company; we are committed to diversity, inclusion, and sustainability, striving to make a positive impact. Our development programs are designed to support your growth and drive innovation.Key ResponsibilitiesOversee the overall system performance of SiC CVD products at customer sites to ensure exceptional customer satisfaction.Quickly resolve customer issues by identifying root causes and implementing effective solutions.Enhance the IQ performance and improve existing products.Gather, analyze, and report system performance data while defining actionable improvement plans.Lead a team in problem-solving and conducting root cause analysis.Assist in customer SiC CVD hardware development, including new developments and continuous improvement projects.Drive adherence to ASM SOPs and protocols while guiding colleagues on relevant systems and procedures.Enhance service procedures and maintain checklists and best practices for maintenance tasks.Collaborate effectively with all ASM departments in a fast-paced, multifunctional environment, tackling complex problems independently.Provide timely, high-quality solutions to customers and document new best-known methods.Communicate complex technical information clearly to peers, management, and customers, both verbally and in writing.Maintain a safety-first mindset in all operations.Travel RequirementsWillingness to travel domestically and internationally as required, typically 30-50% of the time.Educational BackgroundMaster’s or Bachelor’s Degree in an engineering discipline.5-10 years of relevant experience.Proficient in both native Chinese and fluent English, in speaking and writing.

Bjak is dedicated to providing accessible and sustainable financial services to individuals across Southeast Asia. As the largest insurance portal in the region, headquartered in Malaysia, Bjak enables millions to discover the most cost-effective and comprehensive insurance options through our primary platform, Bjak.com. Our technological investments, including custom APIs, trading systems, and data science initiatives, strive to simplify access to financial services that were once difficult to navigate.As we continue to grow in Malaysia, we invite you to join us on this exciting journey. If you resonate with our vision and are eager to contribute to Bjak's next chapter of success, we look forward to your application.

Join our innovative team at Airbnb as a Machine Learning Engineer specializing in Community Support Engineering. In this role, you will leverage cutting-edge machine learning techniques to enhance user experience and streamline support processes. Your contributions will directly impact our global community, helping to improve the quality of support provided to our users.

About Us:Innatera is an innovative and fast-growing semiconductor company based in the Netherlands, specializing in the development of ultra-efficient neuromorphic processors designed for AI applications at the edge. Our cutting-edge microprocessors emulate the brain's processing mechanisms for rapid data streams from sensors, delivering complex turnkey sensor analytics capabilities with performance metrics achieving up to 10,000 times more efficiency per watt compared to traditional solutions. Our technology is essential for enabling next-generation applications across the IoT, wearables, embedded systems, and automotive industries.We are currently on the lookout for a skilled Senior Field Application Engineer located in the Greater China region. This role is pivotal in supporting our product development and ensuring successful customer implementation. The ideal candidate will be a proactive and technically adept problem solver, working closely with our engineering teams to assist customers with intricate integrations and translating field insights into actionable product enhancements.YOUR KEY RESPONSIBILITIES:Act as a liaison between market demands and internal teams by converting client feedback and usage scenarios into practical product enhancements.Establish strong technical partnerships with customer architects and engineering teams, providing expert technical guidance.Address technical inquiries from customers and assist them in expediting the adoption of our technology.Facilitate training sessions and workshops for customers, in collaboration with our engineering teams.Deliver technical support to customers, clarifying applications of Innatera technology.Collaborate with the Sales team to identify opportunities, articulating the value of Innatera technology to secure business wins.Engage actively with SDK/EDK, architecture, and product owner teams for effective collaboration.YOUR QUALIFICATIONS:At least 5 years of experience in a customer-facing technical role (such as FAE, System Architect, or similar) within the semiconductor sector.Proficient in AI Embedded Applications.Experience in a global context, effectively bridging customer needs in Greater China with engineering teams in Europe or the West.

Role overview Duolingo is looking for a Software Engineer I based in Beijing, China. This is an entry-level role focused on building and refining language-learning software that reaches millions of users. The position is designed for those who are new to software development, including recent graduates. What you will do Collaborate with fellow engineers to design and implement new software features Support the development and ongoing maintenance of Duolingo’s applications Work to improve the user experience for learners worldwide Who should apply Graduates in computer science or related disciplines Those interested in launching a career in software engineering