Multilingual Customer Care Agent at MSX International | Madrid

MSX International GroupMadrid

Hybrid Full-time €24K/yr - €24K/yr

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Experience Level

Entry Level

Qualifications

You possess a B2 level of English and are fluent in two of the following languages: German, French, or Dutch. Availability for a full-time commitment of 40 hours per week is preferred. This position will be based in our Madrid office, operating in a hybrid model where the first three months will be primarily on-site for training and adaptation.

About the job

Join our Customer Experience team, where a proactive and dynamic approach is key. We thrive on sharing ideas, making informed decisions, and collaborating to ensure each customer feels valued, unique, and completely satisfied with our services.

Are you adept at understanding customer needs and prioritizing management tasks? Can you effectively identify and address customer inquiries while enhancing our brand's image?

We invite you to become part of our dedicated team as a Customer Care Agent!

Your primary responsibilities will include:

Responding to customer inquiries via phone and email.
Providing follow-up assistance to ensure resolution of customer queries.
Making reminder calls and tracking incidents to achieve maximum customer satisfaction.
Updating databases, creating reports, and performing analysis.

About MSX International Group

MSX International Group is a premier global provider of outsourced business solutions for the automotive sector, operating in over 80 countries. Our extensive industry knowledge, coupled with advanced data analytics and tailored software solutions, enhances the performance of automotive dealership networks, driving revenue growth, cost reduction, and improved customer satisfaction.

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Multilingual Customer Care Agent at MSX International | Madrid

Experience Level

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About MSX International Group

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