Multilingual Customer Service Agent at Formlabs | Budapest

Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.About the RoleWe are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.Your ResponsibilitiesAssist German-speaking customers through phone calls and digital platformsDiagnose and resolve mobile, broadband, SIM, and device issuesAchieve first contact resolution (FCR) for customer queriesAdhere to established call flows for a streamlined processDeliver exceptional, professional customer experiencesCarefully log cases while maintaining GDPR complianceParticipate in coaching, quality assurance sessions, and initiatives aimed at improvementSuccess MetricsMaintain Average Handle Time (AHT) within targetsAchieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scoresConsistently deliver quality aligned with client standardsExhibit strong attendance and reliabilityTraining and Onboarding3 weeks of focused technical training with a mobile emphasis2 weeks of supportive nesting13-week glidepath to reach full KPI targetsOur OfferAttractive salary packageFull-time contract with Custom Connect Hungary Kft3-month probation periodComprehensive onboarding and training programLong-term, stable career opportunity in a rapidly growing European organizationGlobal exposure through the Custom Connect brandYour ProfileFluency in German (both spoken and written)Previous customer service or technical support experience is advantageousBasic technical troubleshooting capabilitiesExcellent communication and problem-solving skillsWillingness to work in shifts

Join the Future of Smart Mobility!At transcosmos Europe, we are proud to support a leading global brand that is revolutionizing urban transportation. Imagine working with intelligent electric scooters, app-connected devices, and cutting-edge mobility technology that enhances how people navigate cities.As a German-Speaking Technical Support Analyst, you will be the first line of support for our German-speaking customers, ensuring they maximize their experience with our innovative products. Your role goes beyond answering queries; you will engage in problem-solving, educating users, and providing exceptional customer care.Location: Regus Business Center, Váci str. 22-24, 1062 Budapest, HungaryWork Mode: On-site in our officeWorking Hours: 9:00 AM to 6:00 PMEmployment Type: Full-time, 40 hours per week

Efficiently manage incoming service requests and incidents following SLA, KPI, and FCR standards via phone, email, and our ticketing system.Engage in on-call duties as required.Develop, organize, resolve, and document tickets for seamless tracking.Act as a critical liaison between system specialists and various departments.Oversee ticket control, monitoring, and delegation in alignment with SLAs.Maintain detailed documentation of solutions and keep the knowledge database updated.Provide training and support for new team members, fostering a collaborative environment.Deliver top-notch customer support to end users, addressing inquiries related to IT applications and systems.Manage major incidents effectively and communicate updates to management and relevant departments.Conduct remote troubleshooting for end users to enhance service quality.

Are you fluent in German and passionate about helping customers? Join Formlabs as a Customer Support Agent! In this role, you will provide exceptional support to our German-speaking clients, assisting them with their inquiries and ensuring a high level of customer satisfaction.Your responsibilities will include troubleshooting customer issues, guiding them through product features, and providing timely solutions. This is an excellent opportunity to work in a dynamic environment where you can grow your skills and contribute to our mission of making 3D printing accessible to everyone.

Transform Your Tech Support Career!Are you searching for a meaningful career? Join transcosmos Europe and become a vital part of a revolutionary brand in the realm of portable power and sustainable technology. Our products are not just ordinary; they are intelligent, solar-ready solutions designed to keep people connected no matter where life takes them.As a Technical Support Analyst, you will serve as the primary expert for users who rely on our innovative technology daily. Your role extends beyond answering queries; you will be facilitating adventures, tackling real-world challenges, and ensuring our customers feel empowered using state-of-the-art energy solutions.Your ResponsibilitiesAddress customer inquiries via phone and email with professionalism and clarity.Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, etc.Guide customers through product features and recommended practices.Escalate technical issues in accordance with set processes.Manage the customer journey from initial contact to final resolution.Accurately log all interactions while ensuring compliance with privacy and security standards.Collaborate with your team to deliver outstanding customer support.Technical Position DetailsLocation: 1132 Budapest, Váci street 22-24 (Regus Business Center), HungaryWork Mode: On-site, from our officeWorking Hours: 08:30 – 17:00, Monday to FridayType: Full-time, 40 hours/weekWhat We SeekProficiency in German (C1) and strong communication skills in English (B2).A service-oriented mindset—patient, empathetic, and solution-focused.Confidence in navigating modern technology, especially mobile applications and smart devices.Basic skills in Microsoft Office and general troubleshooting tools.Ability to multitask, stay organized, and adhere to procedures.Previous experience in customer support, helpdesk, or BPO is advantageous.Why You’ll Flourish HereYou are genuinely passionate about technology, sustainability, and innovation.Curiosity drives you—you ask “why” and strive for better solutions.You remain composed under pressure and excel at simplifying complex concepts.You thrive in a fast-paced, systematic work environment.What We ProvideOpportunity to work with a pioneering brand in the green tech and portable power sector.Competitive salary and a comprehensive benefits package.Paid training to equip you with the necessary skills and knowledge.

Join MSX International as an Automotive Technical Support Agent and become a vital part of our team dedicated to providing exceptional customer service for a premium German automotive brand. In this role, you will utilize your expertise and language skills in German to assist customers with technical inquiries, ensuring they receive the highest level of support and satisfaction.

Join our team at Formlabs as a Technical Customer Service Representative, specializing in providing exceptional support to our German-speaking customers. You will be pivotal in ensuring customer satisfaction by resolving technical inquiries and providing product guidance.Your expertise in customer service, combined with your passion for technology, will help us maintain our reputation for excellence. This role is perfect for individuals who thrive in a fast-paced environment and are eager to learn.

Join TOPdesk as an Account Receivable Specialist and leverage your proficiency in German to streamline our financial processes. In this role, you will be responsible for managing the accounts receivable function, ensuring timely collection of outstanding payments, and maintaining accurate financial records. Your contributions will play a crucial role in our financial stability and customer satisfaction.

Join Deutsche Telekom IT Solutions as a Design Support Specialist in our Pitch Factory. We are seeking a dynamic individual proficient in German to collaborate with cross-functional teams. This role is ideal for those who thrive in a creative environment and are passionate about design.

Join MSX International as an Italian Speaking Technical Helpdesk Agent, where your linguistic skills will contribute to providing exceptional technical support to our clients. In this dynamic role, you will assist users with technical inquiries, troubleshoot issues, and ensure a seamless customer experience. Your passion for technology and customer service will be pivotal in maintaining our high standards of service delivery.

Join a pioneering joint venture based in Budapest, established in late 2022, dedicated to delivering cutting-edge IT services for both local and international operations within the defense and technology sectors. With a start-up mentality and supported by leading industry players, we are poised for continuous growth. Our solid foundation and ambitious expansion goals provide thrilling career prospects in a vibrant global environment.

Join us as a Technical Support Agent for a prestigious international automotive manufacturer:Provide specialized assistance in diagnosing intricate issues related to automotive parts, ensuring swift resolutions for the dealer network on technical product queries.Collaborate closely with technicians at various workshops and dealerships, offering expert parts advice through designated communication channels.Utilize your practical workshop experience to aid dealerships with comprehensive parts support across the product range, functioning as a crucial link between the manufacturer and dealers.What We Offer:Flexible work arrangements, allowing you to choose between remote or home office based on your location.Opportunity to engage with one of the largest automotive brands in the industry.Continuous training and access to global career development opportunities.A professional yet relaxed working atmosphere, as part of a friendly and diverse team.

MSX International is looking for a Dutch-Speaking Automotive Technical Support Specialist to join the team in Budapest. This position centers on helping automotive clients by responding to their technical questions and finding solutions to their concerns. Role overview This specialist role involves daily communication with clients in Dutch. The main focus is to resolve technical issues and ensure clients receive accurate and timely support. Building trust and maintaining strong relationships with customers is a key part of the job. What you will do Address technical inquiries from automotive clients Diagnose and resolve issues efficiently Communicate clearly in Dutch to support customer needs Contribute to customer satisfaction and retention Requirements Fluency in Dutch Experience or knowledge in the automotive sector Strong problem-solving and communication skills

Are you eager to leverage your technical expertise to revolutionize the renewable energy sector? If you are a fluent Dutch speaker based in or around Budapest, we have an exciting opportunity tailored just for you!We are on the lookout for a Dutch-Speaking Technical Support Analyst to become a vital member of our business partner's expanding team. In this role, you will not merely be a voice on the other end of the line; you'll play a crucial part in providing exceptional support experiences, fueled by your enthusiasm for technology and your adept communication skills.This position transcends a conventional job; it offers you a chance to contribute to a mission-driven organization and genuinely make a difference in the world!Your Responsibilities - Serve as the primary point of contact for Dutch-speaking customers, delivering remote technical assistance. - Investigate and resolve complex issues with confidence and expertise. - Work collaboratively with a dynamic team to share insights and tackle customer challenges together.

Join Deutsche Telekom IT Solutions as a Lead IT Architect where you will leverage your expertise in IT architecture and design to drive innovative digital solutions. You will collaborate with cross-functional teams to architect robust IT infrastructures, ensuring seamless integration and performance optimization. Your proficiency in German will be key in facilitating communication and collaboration within diverse teams.

Join our dynamic team as a Project Coordinator where you will play a pivotal role in managing projects and ensuring smooth operations. Your proficiency in the German language will be essential as you collaborate with international teams and clients. We are looking for someone who is organized, detail-oriented, and ready to take on challenges in a fast-paced environment.

Are you a talented Data Architect fluent in German? Join our dynamic team at Deutsche Telekom IT Solutions, where innovation meets expertise. As a Data Architect, you will play a crucial role in designing and implementing data solutions that drive business success. Your contributions will help shape the future of data management within our organization.

Join our dynamic team at Deutsche Telekom IT Solutions as a German Speaking FullStack Application Developer. This is an exciting opportunity for talented individuals to contribute to innovative projects while working in a collaborative environment. You will be responsible for developing and maintaining web applications, ensuring high performance and responsiveness, and collaborating with cross-functional teams to define, design, and ship new features.We are looking for candidates who are passionate about technology and eager to tackle challenges in software development.

Join our dynamic team at MSX International as an English Speaking Technical Helpdesk Agent. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your expertise will help ensure customer satisfaction and foster strong relationships with users globally.