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Multilingual Technical Helpdesk Agent - Automotive Sector

On-site Full-time

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Experience Level

Experience

Qualifications

We seek highly motivated, self-driven individuals who excel in customer relations and communication. The ideal candidate will possess:Demonstrated automotive expertise, preferably gained in a dealership, workshop, or manufacturing environment (Aftersales retail experience is a plus). Confidence in resolving technical issues and navigating warranty procedures. Fluency in Spanish, Italian, or Portuguese, alongside proficiency in English (knowledge of additional languages is advantageous). Experience collaborating with a high-performing team is beneficial. Exceptional verbal and written communication skills with meticulous attention to detail. Ability to work independently with a proactive and flexible approach.

About the job

Join us as a Multilingual Technical Helpdesk Agent at MSX International, where you will be providing expert technical support for a renowned premium automobile manufacturer. In this dynamic role, you will diagnose intricate technical issues and promptly assist the dealer network in resolving product-related challenges. Collaborating closely with workshop technicians and dealership staff, you will facilitate effective communication and provide comprehensive repair guidance through specified channels. Your hands-on experience in automotive workshops will not only aid in crafting solutions across the product portfolio but will also establish you as a vital link between the manufacturer and dealers.

What We Offer:

  • Experience working with a leading OEM in the automotive industry.
  • Ongoing training and access to global career advancement opportunities.
  • A professional yet relaxed work atmosphere within a diverse and inclusive team.

About MSX International

For over 30 years, MSX International has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations around the globe. Our unwavering commitment is to assist clients in transforming their operations and managing key areas such as Sales Performance, Repair Optimization, Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. Leveraging our global teams, industry knowledge, and technology, we craft tailored, sustainable, and innovative solutions that enhance operational efficiency and customer engagement.

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