About the job
Join our esteemed partner, a frontrunner in customer experience and digital solutions, renowned for its innovative approach and people-centric services that empower leading global brands to strengthen their connections with customers. With a presence in over 30 countries, we provide state-of-the-art support in technology, e-commerce, and customer engagement. Our dedicated Hungarian team excels in offering multilingual support to clients throughout Europe in a collaborative, professional, and welcoming atmosphere.
Key Responsibilities:
- Deliver comprehensive information about products and services through various communication channels such as phone, chat, and email.
- Assist customers with order processing, track deliveries, and address service-related questions.
- Resolve customer complaints and provide effective solutions to foster satisfaction and loyalty.
- Assess and monitor the performance of solar panel systems using internal tools (e.g., analyzing graphs, restarting systems, troubleshooting issues).
- Facilitate the installation and technical setup of e-bikes, ensuring app connectivity and conducting client training.
- Oversee warranty-related replacements and repairs.
- Communicate updates regarding delivery and address any shipment-related concerns.
- Work closely with internal teams to ensure seamless technical and service operations.
Requirements:
- 1–2 years of experience in customer service or technical support.
- A strong interest in technology, renewable energy, or connected devices.
- Proficient English skills (minimum B2 level – trainings conducted in English).
- Advanced proficiency in a second language: French, German, Dutch, Italian, Portuguese, or Spanish (minimum C1 level).
- Excellent problem-solving skills and the ability to multitask effectively.
- Outstanding communication skills and a customer-centric approach.
Benefits:
- A stable and international work environment with a supportive team culture.
- Onsite role in Budapest.
- Opportunities for ongoing professional development and language training.
- Competitive compensation package.
- Cafeteria: net monthly 28,000 HUF SZÉP card allowance.
- Chance to work with innovative products and technologies in a rapidly evolving industry.
