companySilversky logo

Network Security Engineer Level 2

SilverskyFort Lauderdale, Florida; Mount Laurel, New Jersey
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Key Responsibilities:Provide expertise in the design and implementation of new and existing solutions and services. Assist customers in onboarding and deploying monitoring for their on-premises and cloud infrastructures. Deliver direct technical support to clients and partners through email, ticket systems, phone, and video conferencing with screen sharing. Manage ticket queues in the Global SDM ENG/Networking Level 2 within the contracted SLA. Respond to escalations from Level 1 Engineers and address unresolved issues. Participate in advanced training for new and current engineers. Take ownership of active projects. Conduct expert-level research and provide evidence for incident responses. Follow up on open client tickets every 24 hours until resolution. Ensure all tickets are updated and assigned before concluding your shift. Provide 24x7 on-call support on a weekly rotation as needed. Perform additional tasks as assigned by the supervisor and team lead. Monitor firewall device logs to deliver daily reports and analyses. Requirements for Success:Expert-level knowledge of Fortinet and Cisco firewalls and routers. Previous experience in a Network Operations Call Center.

About the job

Thank you for considering this opportunity! We value your time, so let's dive right in.

At Silversky, we have gathered some of the most talented and passionate experts in cybersecurity. Our team's innovative approach combines cutting-edge technology with extensive knowledge to confront the most challenging cyber threats. Our goal is to remain at the forefront of the industry and create a more secure digital environment for our partners, and we believe that adding a Network Security Engineer Level 2 will enhance our capabilities.

The selected candidate will play a pivotal role in providing tier III support as part of a Managed Security Service Provider (MSSP). As a vital member of the security engineering team, you will need to have a thorough understanding of advanced networking, firewall technologies, and other security solutions, along with industry best practices in designing, implementing, and deploying firewall solutions. You will be responsible for meeting metric goals, SLA targets, and ensuring customer satisfaction.

About Silversky

Silversky is dedicated to safeguarding the digital realm with a team of cybersecurity experts who utilize advanced technology and deep expertise to combat cyber threats. Our commitment to innovation and excellence allows us to provide top-tier security solutions to our partners, ensuring a safer digital landscape.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.