About the job
Netsync Network Solutions stands at the forefront of network and IT solutions, dedicated to empowering businesses to realize their technology aspirations through innovative and effective strategies. Our team of seasoned professionals is devoted to providing unparalleled services and support, ensuring that our clients' networks are resilient, secure, and optimized for outstanding performance.
Join Us: We are in search of a talented and driven Network Technician to become a vital part of our Houston, Texas team. This role requires an on-site presence within our Network Operations Center (NOC) environment. The ideal candidate will possess a solid foundation in network technologies.
- Foster strong partnerships with customers and team members.
- Troubleshoot and resolve on-site hardware failures for Netsync’s Network Support service agreements.
- Oversee the installation of network appliances.
- Manage relationships with customers, partners, vendors, and cross-departmental teams.
- Keep support cases updated in Customer, Netsync, and OEM systems.
- Collaborate with the team to ensure 24x7 support availability.
- Contribute to continuous improvement efforts to enhance and automate existing processes.
- Assist the Netsync NOC with various Network Support cases.
- Engage in ongoing technical education within the networking domain.
- Provide support for end-user computing repairs.
- Maintain an organized work environment.
- Participate actively in weekly team meetings.
- Perform additional tasks as assigned by management.
