Night Manager - Operations & Quality Execution

City Wide Facility SolutionsAustin, Texas, United States

On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsWe seek a dynamic individual with:Strong leadership and management skillsProven problem-solving abilitiesExcellent communication skillsExperience in facilities management or a related field is preferredAbility to work independently and as part of a team

About the job

City Wide Facility Solutions – Austin

Join Our Team as a Night Manager – Operations & Quality Execution

About Us

At City Wide Facility Solutions in Austin, we are dedicated to enhancing environments that uplift our clients, contractors, and team members. We are proactive operators, committed to quick problem-solving and ownership in our work. Our competitive spirit drives us to succeed and exceed expectations.

Your Role

As the Night Manager, you will play a crucial role in ensuring the highest service quality across our portfolio during nighttime operations. This is an active position that requires hands-on problem-solving responsibilities including:

Stabilizing client accounts
Ensuring consistent execution of services
Supporting Field Service Managers (FSMs) by proactively resolving issues before they impact clients

You will be the operational eyes and ears after hours, driving quality and performance.

Work Schedule

This is a full-time position from Monday to Friday, 5:30 PM to 2:00 AM, with flexibility for emergencies and occasional weekend work.

Success Metrics

Identifying and resolving issues before clients are aware
Ensuring contractors are accountable and continuously improving
Equipping FSMs with solutions to start their days positively
Delivering services that consistently meet or exceed standards

Key Responsibilities

1. Proactive Quality Execution

Conduct nightly inspections across priority accounts
Address and rectify issues in real-time rather than just reporting them
Ensure consistent execution of the scope of work

2. Contractor Management & Accountability

Train and hold Independent Contractors (ICs) accountable to established standards
Immediately address performance issues and escalate when necessary
Ensure adequate staffing and resources for each account

3. FSM Support & Communication

Provide concise nightly summaries of actions taken, beyond mere observations
Identify risks early and suggest effective solutions
Collaborate with FSMs to enhance account stability

4. New Starts & Problem Accounts

Manage new account launches to create strong first impressions
Assist in revitalizing troubled accounts with focused attention
Deliver exceptional service where necessary

5. Supply & Operational Standards

Ensure proper usage of chemicals, tools, and equipment
Identify and communicate supply needs proactively
Reinforce City Wide standards across all accounts

Physical Requirements

Frequent walking, standing, and bending
Capability to lift up to 30 lbs
Traveling between multiple client locations during night shifts

About City Wide Facility Solutions

City Wide Facility Solutions is a leader in providing comprehensive facility services. Our commitment to quality and excellence has established us as a trusted partner in maintaining and enhancing a variety of environments. Join us in making a difference!

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Night Manager - Operations & Quality Execution

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