Night Shift Customer Service Agent

About ExoticcaExoticca is an innovative online travel agency that is transforming the way long-distance dream trips are conceived, produced, and sold online. Our brand is built around the mission of "creating life milestones," emphasizing our dedication to delivering exceptional travel experiences that offer the best value while caring for our customers and the planet. We take pride in our dynamic, multicultural team, which is rapidly expanding internationally and is eager to welcome partners who share our vision of building the most progressive travel company of our generation.What We Are Looking ForWe are in search of a Senior Software Engineer who excels as a problem solver. This role demands a versatile engineer who utilizes various technologies—backend, frontend, data, infrastructure, and AI—to address genuine customer and business challenges.You will play a pivotal role within our Customer Service optimization team, where we develop proactive and reactive solutions aimed at enhancing customer experiences on a large scale. Our mission is to anticipate customer issues before they arise and to simplify interactions through AI-driven self-service solutions when customers do reach out.While technology choices are important, the impact of your work is paramount. You will have the opportunity to work with PHP, C#, React, React Native, and modern AI tools, selecting the most effective solutions for each unique challenge without being limited to a single tech stack.Why Join Us?Engage with real, meaningful challenges that have a direct impact on customer satisfaction.Enjoy the autonomy to select the best tools for the task, including AI technologies.Collaborate with a team that prioritizes initiative, ownership, and meaningful contributions over titles and hierarchical structures.Contribute to scalable projects with opportunities to influence architecture, product development, and work methodologies.If you're seeking stimulating problems, independence, and opportunities for professional growth—welcome aboard! Key Responsibilities:Proactive Customer Experience:Develop features that foresee customer needs and alleviate potential friction points.Ensure critical information (e.g., flight details, trip modifications, and additional excursions) is clear, timely, and readily available across applications, websites, and communication channels.Create systems that minimize uncertainty and foster trust through intelligent automation and an intuitive user experience.Reactive & AI-Driven Automation:Assist in designing and building AI-driven chatbots and voicebots to enhance self-service and minimize manual support requirements.Automate customer communications regarding trip alterations (flights, accommodations, schedules).Apply AI strategically to classify, direct, resolve, or fully automate customer interactions.Product & Data-Oriented Engineering:Collaborate closely with the entire team to clearly define problems before writing code.

Discover Exoticca:Exoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, produced, and sold. Our brand is built on the foundation of creating unforgettable life milestones. We are dedicated to providing top-value travel experiences, discovering extraordinary destinations, and ensuring exceptional care for our customers and the planet.As a member of our fast-growing, dynamic, and multicultural team, you will play a crucial role in shaping the future of travel while working in an inclusive environment that fosters growth and innovation.What We Offer:Join Exoticca, a leading travel platform in Europe and North America, where we deliver unforgettable and affordable travel experiences across more than 65 destinations!We are on the lookout for skilled customer service professionals to join us as “Customer Service Agents” at one of the most rapidly expanding travel companies today. You will assist our customers pre-departure and during their travels, ensuring that Exoticca stands out through unparalleled customer service.This is a fantastic opportunity to enhance your customer service expertise while enjoying a competitive salary and limitless career advancement opportunities!Your Responsibilities:Deliver exceptional customer support throughout the travel journey:Manage customer interactions via various channels including calls, chats, and emails.Provide detailed information about destinations and trips.Assist with visas and entry requirements specific to each country.Facilitate changes to excursions as needed.Process cancellations, modifications, and refund requests.Offer insights into land and flight services.Troubleshoot any issues with customer bookings.Assist customers during flight delays or cancellations.Provide information about daily activities during the trip.Communicate effectively during crisis situations.Take full ownership of problem resolutions.Offer suitable compensation where necessary.Meet and exceed targets:Productivity metrics (number of calls and emails handled)Quality Assurance scoresCustomer Satisfaction (CSAT), Agent Satisfaction (ASAT), and Issue Resolution ratesAverage Handling Time (AHT)Occupancy rates and schedule adherenceStay informed on evolving processes and policies within our dynamic startup environment!

What Is Exoticca?Exoticca is an innovative online travel agency that has transformed the planning, production, and e-commerce of unforgettable long-distance journeys. Our commitment to "creating life milestones" is central to our brand ethos, and we strive to offer the best-value trips while exploring unique destinations and curating extraordinary travel experiences. We genuinely care about our customers and the planet, ensuring every trip is memorable and sustainable.As a member of our professional, dynamic, and multicultural team, you will play a vital role in our rapid international growth, helping us to establish the most forward-thinking travel company of our generation.Who Are We?The Finance Team is tasked with managing balance sheet preparation, financial statement creation, cash-flow reporting, and day-to-day record keeping and reporting, including payroll, accounts payable, and receivable.In the role of Accounts Receivable Analyst, you will ensure the utmost accuracy in all client invoicing and accounts receivable transactions, adhering strictly to governmental regulations across all our operating markets. Your contributions will be crucial for the reliability of the AR segment within our financial statements, focusing on disciplined month-end execution, rigorous reconciliation, and robust strategic control of credit risk and revenue recognition.Key Responsibilities:General Ledger & Closing Process: Manage year-end close, record all AR-related journal entries, ensure IFRS15 compliance, and maintain accurate postings of invoices and credit notes.A/R Management: Prepare monthly AR aging reports, assess collectability, and ensure data integrity through structured portfolio clean-ups.Financial Information Analysis & Reporting: Document bad debt provisions, manage the end-to-end billing cycle, and conduct performance analysis for AR-related accounts.

About ExoticcaExoticca is an innovative online travel agency that is transforming the way people envision, create, and purchase unforgettable long-distance journeys. Our core mission revolves around the principle of 'creating life milestones.' We are dedicated to offering exceptional value trips, uncovering unique destinations, and curating extraordinary travel experiences, all while showing unwavering care for our customers and the environment.As a rapidly growing, professional, and multicultural team, we are eager to welcome new partners who share our vision in building the most progressive travel company of our generation.Your RoleWe invite you to become a proactive Senior Frontend Engineer who is passionate about crafting high-quality, maintainable code. You will leverage modern tools, including AI, to enhance productivity and efficiency. Your contributions will help us deliver superior frontend experiences, marrying robust engineering principles with a results-driven approach.Key Responsibilities:Develop and deliver high-quality frontend code that is clear, maintainable, and ready for production, guiding features from concept to deployment.Utilize AI-driven tools judiciously for tasks such as prototyping, refactoring, testing, and documentation to accelerate delivery without sacrificing code integrity.Engage in Growth experiments and iterations, facilitating rapid feedback cycles, A/B testing, and continuous enhancement.Collaborate closely with Backend, Product, and Design teams to ensure seamless interfaces, excellent user experiences, and collective accountability for results.Maintain a healthy codebase by refining existing components, addressing technical debt, and elevating quality standards where necessary.Mentor team members through code reviews and knowledge sharing, leading by example and fostering improvement in their skills.

Who We Are at ExoticcaExoticca is a trailblazing online travel agency that has transformed the planning, creation, and e-commerce of long-haul dream vacations. Our mission centers on the belief of "creating life milestones." We prioritize delivering exceptional value trips, exploring unique destinations, curating remarkable travel experiences, and showcasing our genuine care for our customers and the environment.As a vibrant, professional, and multicultural team experiencing rapid international expansion, we are looking for innovative partners to help craft the most progressive travel company of our time.The Team You'll JoinIn this role, you will design effective, scalable, and user-focused experiences across our internal platforms and customer-facing web products, concentrating on tools utilized by our operational and business teams.Your contributions will be vital in enhancing complex workflows, boosting productivity, and improving system usability, enabling teams to work more efficiently through superior design. You will engage closely with product, engineering, and business stakeholders to translate operational requirements into intuitive, impactful solutions.Strong experience with design systems, attention to detail, and a solid technical foundation will be crucial for ensuring seamless collaboration with development teams.Your Key ResponsibilitiesCollaborate with cross-functional teams: Partner with product managers, engineers, and stakeholders to collect requirements and convert them into user-centric experiences aligned with business objectives.Conduct user research in operational settings: Perform usability tests, conduct interviews, and analyze data (e.g., analytics, heatmaps) to grasp user needs, validate decisions, and refine workflows.Create comprehensive designs: Generate wireframes, prototypes, and high-fidelity designs in Figma, ensuring scalability and consistency throughout.Enhance usability and accessibility: Optimize interfaces for clarity, speed, and accessibility (WCAG), particularly in intricate systems.Work closely with developers: Collaborate with developers during the design implementation phase, providing detailed design specifications, style guides, assets, and clarifications to guarantee high-quality outcomes. Utilize the Design System framework to document and manage UI components, ensuring consistent design execution across teams.Drive data-informed enhancements: Engage in A/B testing and iterate designs based on qualitative and quantitative insights to optimize the user experience.Qualifications4+ years of experience in UX/UI design, focusing on both internal tools and customer-facing web platforms, including dashboards and complex systems.

Who is Exoticca?Exoticca is an innovative online travel agency that has transformed the way people envision, create, and book their long-distance dream vacations. Our brand is built on the principle of 'creating life milestones,' which reflects our dedication to offering exceptional value trips, exploring unique destinations, and crafting unforgettable travel experiences, all while showing genuine care for our customers and the planet.We are a professional, dynamic, and multicultural team experiencing rapid international growth, actively seeking new partners to help us establish the leading, forward-thinking travel agency of our generation.About the Performance Marketing Team:As a pivotal member of the Performance Marketing team, the SEM Specialist will be responsible for driving profitable growth across all Exoticca regions by managing and enhancing high-impact, data-driven search marketing initiatives. You will leverage your deep technical and strategic expertise to lead the planning, execution, and ongoing optimization of SEM campaigns on Google and Microsoft Ads. Your role will include overseeing daily operations of the channel and coordinating with a team member with an operational background, all while maintaining constant alignment with the area Manager.This position is perfect for a dedicated SEM professional with a robust ownership mindset, expert knowledge of automation and bidding strategies, and a fervor for testing and optimization. You will play a vital role in cross-functional collaborations with Data, Product, and Sales teams to develop scalable solutions that enhance Customer Acquisition Cost (CAC), Lifetime Value (LTV), and overall marketing efficiency.Key Responsibilities:Manage and execute extensive multi-country SEM campaigns on Google and Microsoft Ads, ensuring alignment with ambitious acquisition and ROI goals.Analyze and present performance results to internal stakeholders, elucidating trends and recommending actionable strategies.Implement and refine AI-driven bidding strategies and feed-based automation to efficiently scale campaigns.Collaborate with the Martech and Data teams to design and integrate custom conversion values, offline events, and predictive signals that enhance bid strategies.Enhance automation across campaign creation, reporting, and performance monitoring through the use of scripts, SA360, or other platforms.Identify and propose testing opportunities (audiences, creatives, bid strategies, campaign types) to maximize campaign performance.

About ExoticcaExoticca is an innovative online travel agency that has transformed the way we conceive, produce, and sell long-distance dream vacations. At the heart of Exoticca's mission is our dedication to 'creating life milestones.' We strive to provide exceptional value in travel, explore unique and captivating destinations, curate remarkable travel experiences, and show genuine care for our customers and the planet.Our professional, dynamic, and multicultural team is experiencing rapid international growth, and we are on the lookout for new partners to help us build the most forward-thinking travel company of our generation.About the Finance TeamThe Finance Team plays a vital role in managing balance sheets, financial statements, cash-flow reports, and day-to-day record-keeping, including payroll, accounts payable, and receivable.We are currently in search of a Finance Intern who is enthusiastic to learn, self-motivated, and organized. This internship will provide you with hands-on experience in finance and accounting while supporting Exoticca's fast-growing initiatives.Key ResponsibilitiesAccurately allocate and reconcile all incoming payments received through bank transfers.Verify payment details such as amounts, dates, and reference numbers against bank statements; manage any discrepancies by communicating with relevant departments.Oversee the timely issuance of invoices and credit notes to customers.Investigate and resolve billing discrepancies or inconsistencies.Ensure compliance with governmental billing rules and regulations.Reconcile collections from customers.Maintain accurate posting of invoices and credit notes, and perform monthly reconciliation of outstanding debts with clients.Communicate directly with sales and service team members.Assist in the month-end close process by providing relevant journal entries and reviewing anomalies.

Location: Barcelona, Catalonia, Spain Exoticca is an online travel agency specializing in long-distance journeys. The company designs value-focused trips to unique destinations, aiming to create memorable experiences for travelers. With a multicultural team that is expanding rapidly worldwide, Exoticca also emphasizes care for both customers and the environment. Role overview This position is for an experienced English Copywriter with at least three years of content creation experience. Advanced Spanish skills are considered an advantage. The main focus is on crafting engaging content to inspire travel, especially for multi-day itineraries, while supporting various marketing channels and teams. What you will do Write a variety of content, such as newsletters, landing pages, website copy, flyers, and social media posts. Tailor messaging for both B2B and B2C audiences, using persuasive techniques appropriate to each. Apply strategies aimed at boosting conversions across different formats. Review content performance data and collaborate with channel owners to enhance results. Address the full customer journey, from first contact through to conversion. Lead one or more communication channels, shaping creative and strategic messaging, and track progress with the Team Lead. Write clear, inspiring trip itineraries that spark travelers’ imaginations. Produce original content that aligns with Exoticca’s brand and style guidelines. Utilize AI tools to support content creation while ensuring originality. Requirements At least three years of experience in content creation. Advanced Spanish is a plus.

About ExoticcaExoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, crafted, and sold. Our mission is centered around the philosophy of 'creating life milestones.' We are dedicated to offering exceptional value trips, exploring unique destinations, curating extraordinary travel experiences, and showing genuine care for our customers and the environment.As part of a professional, dynamic, and multicultural team that is rapidly expanding internationally, we are looking for new partners to help us establish the most innovative and forward-thinking travel company of our generation.Your RoleAs a Sales Agent at Exoticca, you will be pivotal in converting interested travelers into unforgettable long-distance journeys. You will engage with high-quality inbound leads, guiding customers through their travel choices with a consultative and premium approach.This position is perfect for individuals who thrive in sales, understand customer needs, and aspire to grow within a fast-paced, international travel company.Your ResponsibilitiesResponding to inbound inquiries from customers who have expressed interest in Exoticca’s offerings.Assessing customers’ needs, budget, timelines, and decision-making processes to provide tailored travel solutions.Effectively presenting Exoticca’s value proposition and benefits with a high-touch, consultative sales methodology.Building robust product knowledge across various destinations and travel packages.Meeting clear individual targets while contributing to the overall success of the team.Ensuring operational excellence by adhering to internal policies and procedures.Fostering a positive, collaborative, and performance-driven sales culture.

Join Exoticca as a Travel Agent - Amadeus Specialist!At Exoticca, we are not just an online travel agency; we are passionate creators of unforgettable journeys. Our mission revolves around crafting exceptional long-distance trips that resonate with our customers' dreams and aspirations. We pride ourselves on delivering unparalleled value, while nurturing a deep respect for our planet and the diverse cultures we explore.As part of a vibrant, multicultural team that is rapidly expanding on a global scale, you will play a crucial role in shaping the future of travel. We are looking for dedicated individuals who are eager to contribute to our vision of establishing the leading travel company of our era.Your Role:In the capacity of a GDS Specialist within Exoticca’s Flight Operations team, you will be instrumental in supporting our travel operations daily. You will:Assist with Travel Operations tasks, including flight changes, cancellation requests, and refund processing.Address and escalate GDS issues, ensuring prompt resolution of cases.Manage negotiated rates and process advanced refunds through GDS.Collaborate directly with our land suppliers for pre- and post-booking requests.What We Are Looking For:Fluent English communication skills (additional languages such as French or Spanish are a plus).Extensive knowledge of Amadeus Flights and GDS.Proven experience negotiating fares and commissions via GDS.Effective time management and multitasking abilities.High adaptability and flexibility with your schedule, as this role involves rotating shifts, including evenings, weekends, and holidays.Preferred Qualifications:Minimum of 2 years of customer support experience in the travel industry, ideally with a focus on flights.A proven track record of thriving in fast-paced environments.A proactive attitude towards problem-solving and a willingness to learn quickly.What We Offer:Competitive compensation package aligned with your experience and responsibilities.Flexible compensation management for diet, transportation, and private health insurance through Cobee.Hybrid work model with our office located in Barcelona.A permanent contract from day one.Exclusive travel packages at discounted rates!Referral bonuses for bringing talented individuals to our team.Unlimited coffee, team lunches, English lessons, and biannual company events.Join a fun, motivated, and multicultural team at a fast-growing organization!Become part of Exoticca and help us create unforgettable life milestones through travel experiences that inspire and connect people. This is your chance to be a key player in a forward-thinking travel brand on a global stage!Exoticca is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What is Exoticca?Exoticca stands at the forefront of the online travel industry, transforming how dream vacations are conceived, crafted, and sold. Our brand is built on the principle of creating unforgettable life experiences. We pride ourselves on offering exceptional value trips, uncovering unique destinations, and curating extraordinary travel adventures, all while prioritizing genuine care for our customers and the environment.As a fast-growing, dynamic, and multicultural team, we are on the lookout for passionate individuals to join us in our mission to build the most innovative travel company of our time.Your Role:We seek talented telesales professionals to fill the role of Sales Agent within one of the most rapidly expanding travel agencies today. The position is exclusively for the night shift (22:00-07:00), focusing on handling calls primarily in English and Spanish from our North American clientele.This role presents an exciting opportunity to leverage your sales expertise in a rewarding environment with a competitive salary and attractive commission structure!Key Responsibilities:Engage with customers who have shown interest in Exoticca offerings, assess their needs, provide tailored recommendations, and highlight the benefits of an Exoticca journey.Utilize best practices to understand clients’ budgets, timelines, and decision-making processes, delivering a premium experience.Address inquiries, complaints, and feedback while managing refunds when necessary.Exhibit robust knowledge of our diverse range of products and travel packages.Ensure operational integrity by adhering to established policies and procedures.Meet personal targets and contribute to the achievement of company goals.Qualifications:Demonstrated sales experience with a proven success record.Exceptional communication and negotiation skills.A proactive attitude: coachable, highly motivated, and results-driven.Adaptability to varied schedules including evenings, weekends, and holidays. As a Sales Agent, you'll have rotating shifts to support our US and Canadian markets.Fluency in English is essential; we particularly welcome multilingual candidates, especially in the languages of our operational markets: German, French, Spanish, Mexican, UK English, US English, Canadian English, etc.Preferred Qualifications:At least 2 years of experience in a contact center within the travel sector.A degree in Hospitality, Travel, Tourism, or a related field.Familiarity with Salesforce, Amadeus, or other CRM platforms.In-depth knowledge of current travel trends.Preference will be given to native German speakers.Benefits:Competitive compensation package.Generous commission structure.

About Exoticca:Exoticca is at the forefront of online travel, transforming the way we conceive, create, and sell dream journeys across the globe. Our mission is to craft unforgettable life milestones through exceptional travel experiences. We pride ourselves on offering outstanding value for our trips while exploring unique destinations and caring for our customers and the planet alike.As a rapidly growing, dynamic, and multicultural team, we are eager to welcome new talent to help us shape the future of travel.Position Overview:We are currently seeking a Revenue Management Intern to join our Revenue Management team within the Operations department. This internship provides a valuable opportunity to gain insight into the world of revenue management within a thriving travel technology company.Key Responsibilities:Assist in reviewing pricing strategies and promotional initiatives.Support the preparation of analytical reports and performance metrics.Track and monitor essential business KPIs.Conduct market and competitor research.Help maintain internal tools and databases pertinent to Revenue Management.Provide analytical and operational assistance to the team.

About Exoticca:Exoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, produced, and sold. Our mission revolves around "creating life milestones" through best-value journeys, unique destinations, and extraordinary travel experiences, all while caring deeply for our customers and the planet.We are a vibrant, multicultural team experiencing rapid international growth and are eager to welcome new partners to help us establish the most forward-thinking travel company of our generation.Your Responsibilities:We are in search of a meticulous and organized B2B Travel Support Intern to assist our Training Coordinator and Management Team with daily operations.Maintain organized records of travel expenses, bookings, and documentation.Act as a liaison with travel agencies and stakeholders.Identify new proposals and opportunities across all Exoticca markets.Contribute to marketing initiatives by assisting in the creation of travel brochures, itineraries, and promotional materials.Collaborate with internal teams to optimize processes.

Exoticca is an online travel agency based in Barcelona, focused on transforming how travelers plan and book long-distance journeys. The company’s mission is to create memorable milestones for customers through unique destinations and a strong commitment to both service and sustainability. With a multicultural team and ongoing international expansion, Exoticca values energy, diversity, and ambition in every new hire. Role overview The Product Manager - Agent Experience & Customer Operations leads the evolution of the tools and platforms used by Exoticca’s call center agents. This position aims to help agents better support sales and customer needs by refining the systems and workflows behind thousands of daily customer interactions. Agents depend on platforms like Salesforce and Sprinklr to manage bookings and provide support. Improving these tools directly impacts sales conversion and customer satisfaction. The Product Manager works closely with teams across Customer Experience, Sales Operations, and Engineering to turn operational needs into scalable solutions. What you will do Platform & product ownership: Manage the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales. Prioritize initiatives that improve agent productivity, drive sales, and enhance customer satisfaction. Agent experience & operational impact: Collaborate with Customer Service and Sales leaders to identify workflow challenges in the call center. Translate these into actionable platform improvements. Drive automation, optimize workflows, and upgrade tools to support agent effectiveness. Ensure smooth integration of platforms with customer data and communication channels. Use analytics to uncover opportunities for better operational efficiency and customer experience. Operational excellence (initial focus): Oversee daily improvements, bug fixes, and feature requests for Salesforce and Sprinklr. Apply prioritization frameworks and agile practices to platform development. Work with engineering teams and external vendors to deliver solutions on time. Track progress, address obstacles, and resolve issues quickly. Establish reporting and observability for key metrics.

About ExoticcaExoticca is a trailblazing online travel agency dedicated to transforming the way long-haul travel is conceived, produced, and delivered to customers. Our mission is to create unforgettable life experiences through exceptional travel opportunities while being committed to providing the best value and caring for our planet. We pride ourselves on exploring unique destinations and crafting extraordinary journeys that leave lasting impressions.Join our vibrant, multicultural team that is experiencing rapid international growth as we strive to establish the most innovative travel company of our time.Our OfferWe are on the lookout for a meticulous and highly organized B2B Group Travel Coordinator to assist our Group Travel team with managing daily operations related to group travel bookings and coordination. This pivotal role is essential in ensuring the smooth planning, organization, and execution of group travel arrangements for travel advisors.Core Responsibilities:Assist the Group Travel team with itinerary planning, creation of bookings, and preparation of travel documentation.Manage administrative tasks such as proposal preparation, payment processing, and travel record maintenance.Communicate effectively with travel advisors to provide updates, address inquiries, and facilitate a seamless group booking experience.Contribute to marketing initiatives by creating travel brochures, itineraries, and promotional content.Work collaboratively with internal teams to optimize group travel workflows and processes.QualificationsPrior experience in travel coordination, customer service, or administrative roles (B2B or group travel experience is a plus).Exceptional organizational skills with meticulous attention to detail and the ability to handle multiple tasks simultaneously.Strong communication and interpersonal skills.Proficient in Microsoft Office Suite (Excel, Word).Able to thrive under pressure and adapt to changing travel schedules.A genuine passion for travel and commitment to excellent customer service.Why Join Us?Become part of an enthusiastic team within the dynamic travel industry.Gain valuable hands-on experience in group travel operations.Opportunities for professional growth and career advancement.Participate in our exclusive FAM Trips.BenefitsCompetitive salary package aligned with responsibilities and experience.Flexible compensation management options for diet, transportation, and private health insurance via Cobee.On-site work model: Offices located in Barcelona.Permanent employment contract from day one.Enjoy travel packages at discounted rates as part of the employee perks!Unlimited coffee, language lessons, and more.

What Is Exoticca?Exoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, produced, and marketed. Our commitment to 'creating life milestones' is at the heart of Exoticca's brand identity. We strive to provide exceptional value trips, discover unique destinations, craft extraordinary travel experiences, and demonstrate genuine care for our customers and the environment.We are a dynamic, professional, and multicultural team experiencing rapid international growth, and we are looking for new partners to help us establish the most forward-thinking travel company of our generation.What do we do?At Exoticca, our product team consists of young, dynamic professionals eager to inject creativity into the travel industry. Based in the vibrant city of Barcelona, we develop new destination offerings and provide fresh perspectives on traditional ones through in-depth research, brainstorming sessions, and robust negotiations with our global partners.We invite you to join us as a Travel Product Buyer in our city center Barcelona office, where your attention to detail will ensure that Exoticca's products deliver unforgettable experiences to our customers.Your Main Responsibilities: Create the most appealing travel packages with a focus on customer satisfaction; negotiate with key partners, design itineraries, and ensure that our customers enjoy a unique experience with your packages. Utilize strong negotiation skills to maintain a competitive edge regarding price and quality. Stay informed about market trends and understand business needs. Your experience and network in the travel industry will be essential for developing your destinations. Your role will be pivotal in creating top-quality products tailored to our customers' preferences. Requirements: A minimum of 3 years of experience in the online travel industry. Advanced negotiation skills. Experience in contracting land products. A robust travel network and product portfolio. A proactive attitude: you are eager to learn, highly motivated, and driven to succeed. Strong adaptability. Fluency in English. A passion for travel. Benefits:Competitive compensation package aligned with job responsibilities and experience.Flexible compensation management options for meals, transportation, and private health insurance through Cobee.On-site work model: based in our Barcelona office.Permanent contract from day one.Employee perks including discounted travel packages!Unlimited coffee and snacks!

About ExoticcaExoticca is a trailblazing online travel agency that has transformed the way long-distance dream vacations are conceived, produced, and sold. Our brand is built on a commitment to 'creating life milestones.' We strive to provide exceptional travel experiences at the best value, exploring unique destinations while demonstrating genuine care for our customers and the planet.We are a vibrant, professional, and multicultural team experiencing rapid international growth, and we are on the lookout for new partners to help us build the most innovative travel company of our generation.Your RoleWe are seeking a B2B Travel Advisor Support Specialist to assist our travel partners effectively. In this role, you will:Support travel advisors throughout the booking processProvide product insights and resolve inquiriesGuide travel advisors in utilizing our platform independentlyAssist with market-specific queries and requirementsFollow up on quotes to enhance conversion ratesContribute to the growth of B2B revenue when opportunities ariseThis position blends customer support with a commercial focus, making it ideal for someone passionate about helping partners and motivated by achieving results. You will collaborate closely with partners across the American continent markets, gaining exposure to international sales dynamics and acquiring valuable B2B experience.Key ResponsibilitiesAssist travel advisors with inquiries related to itineraries, pricing, availability, and policies.Prepare and follow up on quotes to facilitate bookings.Identify upselling and cross-selling opportunities when applicable.Manage booking-related issues and coordinate internally as necessary.Keep accurate records in CRM and internal systems.Stay informed about product updates and promotions.Collaborate with Sales, Operations, and Customer Experience teams.QualificationsFluent in English and Spanish (mandatory).Previous experience in customer service, sales support, or travel.Comfortable communicating with international partners via calls and emails.Highly organized and detail-oriented.Commercial mindset with a proactive approach.Experience with CRM systems is a plus.Knowledge of GDS systems (Amadeus) is desirable but not essential.A passion for travel.Availability for rotating shifts from Monday to Sunday, with hours from 09:00 to 18:00.Education:Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not essential.

As a Senior Backend Software Engineer at Blacklane, you will join one of our autonomous agile teams. Your contributions will enhance the services that drive our innovative platform, improve our back-office systems, and address integration challenges that enable our business partners to seamlessly connect with Blacklane.Our tech stack comprises Ruby, Go, TypeScript, and Java services, designed through Domain-Driven Design (DDD). These services are deployed within our Kubernetes cluster and communicate via domain events using SQS and Kafka. We utilize a variety of data storage technologies, including PostgreSQL, MySQL, Elasticsearch, Redis, and DynamoDB. For infrastructure and cloud resources, we primarily leverage AWS, managing provisioning through Terraform.

Wizeline is a global digital services company that works with clients ranging from mid-size businesses to Fortune 500 enterprises. The team focuses on building and improving digital products and services, helping organizations strengthen their digital capabilities and modernize their core technology. Role overview This Senior Fullstack Software Engineer position is based in Barcelona. The role centers on solving complex technical challenges for clients, with an emphasis on human-centered digital experiences and integrating intelligence such as AI, machine learning, and data-driven solutions. Who we’re looking for Wizeline seeks candidates who are passionate about technology and eager to take on new challenges. A strong interest in developing digital solutions and working on innovative projects is important for this role.