NPI Operations Program Manager

Role overview The Assistant Director of Program Delivery Operations supports Harvard University's Executive Education department in Boston. This role manages the full cycle of educational programs designed for professionals, from planning and execution to post-program review. The position ensures that each program upholds Harvard's standards and provides meaningful value to participants. Key responsibilities Manage daily operations involved in delivering Executive Education programs. Collaborate with faculty, staff, and external partners to design and deliver engaging learning experiences. Track and assess program performance metrics to highlight opportunities for improvement. Contribute to strategic planning efforts to enhance and grow program offerings. Collaboration and impact This position calls for strong coordination across various teams and a focus on ongoing improvement. The Assistant Director uses data and participant feedback to guide decisions, helping shape the future direction of Executive Education programs.

Role Overview Panorama Education is hiring an Executive Coordinator & Operations Administrator in Boston, Massachusetts. This role supports executive leaders and manages daily operations to help the organization serve educators and students more effectively. What You Will Do Provide direct support to executive leadership, including scheduling, meeting coordination, and communications. Oversee operational tasks to keep workflows organized and efficient. Help streamline processes that contribute to Panorama Education’s mission of empowering educators and improving student outcomes.

WHOOP, Inc. is dedicated to improving human performance and extending healthspan. The company provides members with insights about their bodies and daily activities to help them achieve their goals. Role overview The Director of Materials Program Management leads the MPM function across WHOOP’s offices in Boston, Mexico, and the Asia-Pacific region. This position ensures materials are available at every stage, from new product development to mass production and ongoing operations. What you will do Oversee material readiness for new product launches, mass production, and ongoing support Lead and coordinate the Materials Program Management function across global sites Serve as a central leader within the Global Operations team Encourage collaboration among demand, supply, and execution teams Work closely with Engineering, Procurement (GSM), and Manufacturing to deliver products that are scalable, reliable, and high quality Location This position is based in Boston, MA, and involves working with teams across international offices.

Join Harvard University as the Associate Director of Educational Development and Accreditation, where you will play a pivotal role in shaping the future of postgraduate medical education. In this leadership position, you will be responsible for overseeing program development, ensuring compliance with accreditation standards, and fostering educational excellence across our external education offerings.

Role Overview nory-co is hiring a Director of Expansion and Summer Camp Operations in Boston, focused on STEM enrichment. This leadership role centers on developing and rolling out programs that spark curiosity and learning in science, technology, engineering, and mathematics for young students. What You Will Do Shape and execute strategies to expand summer camp offerings across Boston. Design and implement engaging STEM curricula that inspire campers. Lead and support a team dedicated to delivering high-quality camp experiences. Work closely with local schools and community organizations to broaden outreach and strengthen partnerships. Champion operational efficiency and uphold high standards for program delivery. About the Team This position sits on the leadership team at nory-co. The Director will play a key role in shaping the direction and impact of STEM programming in the region.

As the Director of Business Operations at Klaviyo, you will spearhead our operational strategies, ensuring alignment with the company's growth objectives. You will lead a dynamic team, driving efficiency through innovative solutions and robust process improvements. Your leadership will be crucial in optimizing workflows, enhancing productivity, and fostering a culture of excellence.

Why Choose Lovable?At Lovable, we empower individuals and teams of all sizes—from budding entrepreneurs to Fortune 100 enterprises—to craft software in any programming language. Millions across over 200 countries leverage Lovable to convert their innovative ideas into tangible products swiftly. As pioneers in the evolving landscape of software development, you have an extraordinary chance to reshape the digital domain. With more than 2 million users already on board, we are just at the beginning of our journey.We are a compact yet highly skilled team based in Stockholm, dedicated to building a game-changing company. We cherish a culture of complete ownership, rapid execution, and collaborative humility, and we actively seek individuals who are passionate, quick to deliver, and eager to create a meaningful impact.Your RoleWe are looking for a Customer Education Lead to design and implement comprehensive learning programs at Lovable—from initial onboarding to advanced training. This position merges content strategy, instructional design, and program execution. You will develop scalable educational frameworks that ensure success for all customers, from early adopters to global corporations.Your ResponsibilitiesProgram Design: Create and implement structured learning programs that guide customers from their first login to advanced usage.Content Creation: Develop and oversee a diverse array of tutorials, videos, guides, and certification paths that evolve alongside our product.Training Facilitation: Conduct live and virtual training sessions for new customers and larger enterprise rollouts; empower internal teams to lead these sessions independently.Cross-Department Collaboration: Collaborate with Customer Success, Product, and Marketing teams to align educational initiatives with product launches, adoption goals, and customer journey milestones.Performance Measurement: Establish metrics for activation, usage, and retention; evaluate program effectiveness and make iterative improvements.Knowledge Management: Build and sustain Lovable’s customer knowledge base, learning portal, and course catalog.You Will Thrive Here If You...Possess over 5 years of experience in customer education, enablement, or instructional design within a SaaS or product-focused organization.Have a knack for simplifying complex technical concepts into clear, actionable learning experiences.Are exceptionally organized and adept at building scalable systems rather than one-off training sessions.Are driven by data and can evaluate the impact of learning initiatives against business objectives.

Role Overview As a pivotal member of our Technical Programs team, you will collaborate closely with various business stakeholders to transform strategic business goals into actionable operational processes and systematic enhancements. Your primary responsibility will be to prioritize and identify the most impactful business needs, leveraging both business insights and technical knowledge to assess feasibility and strategize effective solutions. You will partner with teams across all operational functions to plan and implement these changes effectively. In a rapidly evolving environment, your innovative approach will facilitate quicker execution of minor changes, enabling a more strategic focus on larger initiatives. Key Responsibilities: Serve as a strategic partner to key business stakeholders, translating complex objectives into operational designs and technical solutions. Act as a technical advocate throughout the go-to-market process, ensuring designs are scalable and aligned with existing structures while assessing downstream implications. Maintain a comprehensive understanding of current processes and automations within our Sales Tech Stack to drive effective design improvements and streamline workflows. Manage the operational roadmap through agile sprint planning, ensuring alignment with various stakeholders, including the Revenue Operations team. Oversee stakeholder management to ensure solutions meet requirements and any design adjustments are communicated effectively. Identify and mitigate risks, issues, and dependencies that may impact solution delivery. Collaborate with business partners to clearly define requirements and with technical teams to validate that solutions align with stakeholder needs. Drive innovation in intake, prioritization, solution design, and execution frameworks to expedite minor changes and refocus on strategic initiatives. Establish a regular cadence for re-evaluating existing processes to ensure efficiency and relevance for sales teams.

Role Overview Klaviyo is hiring a Director of Marketing Operations in Boston, MA. This leadership role manages the marketing operations team and steers the direction of Klaviyo’s marketing strategies. The position focuses on building marketing programs that are efficient, data-driven, and closely tied to company goals. What You Will Do Oversee the marketing operations team and day-to-day processes Ensure marketing initiatives are guided by data and analytics Align marketing operations with business objectives Lead the rollout and adoption of new marketing technologies and processes Support efforts to improve customer engagement and contribute to company growth

ezCater is the premier technology platform for workplace food solutions in the United States, linking businesses in need of food services to an extensive network of over 100,000 restaurants nationwide. We offer adaptable and scalable options for everything from regular employee meals to special meeting catering, all supported by 24/7 customer service with real human interaction. Additionally, our platform empowers companies to manage their food expenditures seamlessly in one customizable interface. For our restaurant partners, ezCater facilitates business growth by connecting them with valuable customers and increasing order volume. Our success is backed by leading investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.Role Overview: As an Account Executive focusing on Meal Programs at ezCater, you will play a pivotal role in driving growth and enhancing customer satisfaction for our innovative Meal Programs. Your key responsibilities will include developing and executing comprehensive strategies to attract new Meal Program clients and locations within our existing accounts. You will identify sales opportunities through proactive outreach and by managing incoming leads to achieve sales targets. As a crucial part of the sales process, you will qualify prospects, conduct exploratory discussions, deliver product demonstrations, and guide negotiations. Additionally, you will oversee the end-to-end launch of Relish in both unmanaged and strategic accounts.

The Associate Director, Elective Curriculum Program, MBA, plays a central role in shaping the elective curriculum experience for Harvard MBA students. This position works in close partnership with faculty and administrators to design and deliver a curriculum that reflects the needs and interests of a diverse student body. What you will do Work with faculty and administration to develop and implement elective courses for the MBA program Support initiatives that ensure the curriculum serves students from varied backgrounds and perspectives Offer strategic input to guide ongoing curriculum planning and improvements Location This role is based on campus in Boston.

About the RoleWe are seeking a dynamic and experienced Director of Service Delivery Management to lead our service delivery operations at Nexthink in Boston. In this role, you will be responsible for overseeing the seamless execution of service delivery to our clients, ensuring high-quality performance and customer satisfaction.Key ResponsibilitiesLead and manage service delivery teams, fostering a culture of excellence and collaboration.Develop and implement strategies to enhance service delivery efficiency and effectiveness.Collaborate with cross-functional teams to ensure alignment on service objectives and deliverables.Monitor service delivery metrics, identifying areas for improvement and implementing corrective actions.Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

Role Overview The Rock Center for Entrepreneurship at Harvard University seeks an Associate Director of Alumni Programs. This position is based in Boston. What You Will Do Build and maintain relationships with alumni, strengthening their ties to Harvard and its entrepreneurial programs. Design and lead programs that encourage alumni collaboration, mentorship, and networking. Support ongoing engagement to keep alumni connected with the university’s entrepreneurial community. About the Rock Center The Rock Center for Entrepreneurship serves as a hub for Harvard’s entrepreneurial initiatives, bringing together students, alumni, and faculty.

Join our team at Calibrant Energy as a Dynamic Executive Assistant, where you will play a pivotal role in supporting our CEO and senior executives. Your responsibilities will encompass:Providing robust administrative support by managing calendars, arranging travel, handling expenses, and facilitating effective communications. Anticipate and resolve complex scheduling conflicts and travel logistics proactively.Organizing all-hands meetings, business reviews, company events, conferences, and team-building activities, including accommodations, travel, and catering.Overseeing office leases, arrangements, and regular supplies to ensure a smooth operational flow.Coordinating the distribution of company merchandise and swag.Managing the publication of the company newsletter, ensuring timely content submission from senior executives and their teams.Assisting in the preparation and management of presentations, meeting notes, and action items.Serving as a liaison between executives, team members, and external clients/stakeholders.Following up with stakeholders on behalf of the CEO to gather necessary information and remind them of critical deadlines.Disseminating essential information from the CEO to relevant stakeholders across the organization.

Join Eataly as a Director of Store Operations where you will lead our efforts in creating exceptional customer experiences and operational excellence. In this pivotal role, you will be responsible for overseeing store operations, ensuring that we deliver the highest quality of service and product to our customers. You will collaborate with cross-functional teams to enhance store performance and drive sales growth.

Company Overview Avalyn Pharma is innovating the landscape of pulmonary fibrosis treatment through a groundbreaking pipeline of inhaled formulations. These approved medications are expertly designed to minimize systemic exposure and deliver targeted therapy directly to the affected areas. Pulmonary fibrosis, characterized by lung tissue scarring, diminishes lung function and quality of life, contributing to increased mortality rates. Conventional therapeutic options may slow disease progression but often come with significant toxicities that limit their application. Avalyn’s inhaled approach directly addresses the underlying causes of pulmonary fibrosis, aiming to enhance patient outcomes with reduced systemic side effects. Currently, Avalyn’s AP01, an optimized inhaled formulation of pirfenidone, is under investigation in the MIST Phase 2b study for progressive pulmonary fibrosis (PPF). This formulation has demonstrated clinical proof-of-concept with better efficacy and safety profiles compared to existing treatments, having been evaluated in over 150 patients with various forms of pulmonary fibrosis. Furthermore, Avalyn has completed two Phase 1 studies for AP02, an inhaled formulation of nintedanib for idiopathic pulmonary fibrosis (IPF), with plans for a Phase 2 clinical trial in the works. For more details, please visit avalynpharma.com and follow us on LinkedIn.

Join the EliseAI Team!At EliseAI, we are dedicated to revolutionizing critical sectors such as housing and healthcare. Our mission is to make housing more accessible and healthcare more efficient through the integration of cutting-edge AI technology into everyday workflows.Our innovative solutions enhance the experiences of renters by streamlining apartment tours, lease signings, maintenance requests, and continuous communication with property management. Similarly, we simplify healthcare access by facilitating appointment scheduling, form completion, and seamless provider communication.With the recent support of a $250 million Series E funding round led by Andreessen Horowitz, we are poised to accelerate our mission further.About the RoleWe are looking for a proactive Office Operations Assistant to manage daily office functions at our Boston location. As the sole on-site operations member, you will serve as the primary contact for employees, visitors, and vendors, ensuring a well-organized and welcoming workspace. Your contributions will be vital in supporting both team members and leadership, thereby enhancing the overall office experience.Key ResponsibilitiesOversee daily operations of the office, maintaining cleanliness and organization in common areas, conference rooms, and workspaces.Manage inventory and supplies, including snacks and equipment, ensuring proactive restocking and timely vendor orders.Collaborate with building management and vendors for maintenance and repairs.Assist with space planning and desk arrangements as the team expands.Coordinate onboarding logistics for new hires, including workstation setups.Act as the primary point of contact for employees and guests, ensuring a positive office experience.

Axon creates technology and software for safety and justice. The team values honesty, empathy, and a range of perspectives. Collaboration and personal growth are central to how work gets done. Role overview This Executive Assistant role supports the Chief Human Officer in Boston, MA. The position combines classic administrative work with exposure to high-impact projects, offering early-career professionals a chance to learn how a modern People team operates at scale. What you will do Manage the Chief Human Officer’s calendar, coordinate meetings, and handle communications. Contribute to strategic People Operations projects and support cross-departmental initiatives. Apply AI tools and data to boost productivity and make workflows more efficient. Take responsibility for assignments in situations that may be high-stakes or not fully defined. Support both administrative and strategic tasks, helping bring clarity and follow-through. Who thrives in this role Early-career professionals who want to build skills and take initiative. People who are comfortable with change and uncertainty. Those interested in learning and contributing to a large-scale People function. Individuals who value teamwork and diverse viewpoints. Location Boston, Massachusetts, United States

At WHOOP, we are dedicated to revolutionizing human performance and extending health spans. We empower our members to achieve their peak potential through a profound understanding of their bodies and daily routines.As the Operations Program Manager, you will spearhead cross-functional manufacturing initiatives that enhance and innovate production processes throughout WHOOP’s global supply chain. Collaborating closely with Manufacturing, Supply Chain, Factory, Test, and Quality teams, your efforts will focus on delivering pivotal projects that boost product quality, throughput, cost-efficiency, and operational readiness.This position is based at our headquarters in Boston, MA, and is crucial for scaling and maintaining high-performance manufacturing through systematic execution, robust cross-functional collaboration, and a proactive approach to problem-solving.