NPI Program Manager

Serve RoboticsTaiwan

On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesUpstream Supply Chain Management: Identify and assess regional electrical and electromechanical suppliers, ensuring their capabilities align with Serve's future device roadmaps. US-Asia Liaison: Act as the main communication channel between US-based engineering/design teams and Asia-based suppliers to maintain design integrity throughout the manufacturing process. Master Schedule Ownership: Create and manage detailed NPI schedules, tracking vital milestones from prototype and engineering validation through to mass production. Cross-Functional Leadership: Facilitate weekly technical and operational meetings with suppliers and internal stakeholders to address challenges and ensure alignment across departments.

About the job

About Serve Robotics

Serve Robotics develops sidewalk delivery robots that help move goods away from busy streets and into neighborhoods. Our goal is to make deliveries more accessible for everyone and support local businesses. Our robots are already making commercial deliveries in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, earning positive feedback from merchants, customers, and pedestrians.

Who We Are

Our team brings experience in software, hardware, and design. We use robotics, machine learning, and computer vision to solve practical problems, always with a focus on user experience. Collaboration and respect drive our work as we build technology for the future we want to see.

Role Overview: NPI Program Manager (Taiwan)

The NPI (New Product Introduction) Program Manager will be based in Asia and play a key role in bringing new hardware to market. This position oversees the entire lifecycle of advanced electrical and electromechanical components, guiding products from design through to high-volume manufacturing.

Responsibilities include managing a network of suppliers specializing in electric vehicle (EV) battery systems, advanced sensors, and connected devices. The NPI Program Manager ensures these partners meet Serve Robotics’ quality and performance standards, aligns supplier capabilities with long-term product goals, and works to reduce technical risks throughout the process. The aim is to deliver reliable, innovative hardware solutions that support our mission.

About Serve Robotics

Serve Robotics is at the forefront of revolutionizing how deliveries are made in urban environments. Our focus is on creating innovative robotic solutions that ease congestion and enhance service delivery for businesses and customers alike. With a commitment to technology and user experience, we strive to lead the way in robotic delivery solutions.

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