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Experience Level
Experience
Qualifications
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to customer service. Previous experience in a technical support role is preferred, as well as a demonstrated ability to work independently and as part of a team. A valid driver's license and willingness to travel may be required.
About the job
SPS North America seeks an On-Call Field Support Specialist in Boulder, Colorado. This role responds to client support needs onsite, aiming for quick and effective solutions.
Key responsibilities
Troubleshoot and resolve technical issues directly at client locations
Collaborate with technical teams to address and resolve customer concerns
Deliver client support with professionalism and careful attention to detail
Contribute to strong customer satisfaction by providing prompt, responsive service
Location
This position is based in Boulder, Colorado and requires onsite field work as client needs arise.
About SPS North America
SPS North America is a leader in the field of support services, committed to delivering innovative solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive. We value integrity, excellence, and customer focus, and we strive to be the partner of choice for our customers.
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