About the job
Your Responsibilities:
- Initial processing and qualification of IT requests (including priority, complexity, and criticality) while coordinating the resolution process (such as gathering information, coordinating user groups and service providers) and documenting the outcomes.
- Setting up and configuring hardware and software.
- Performing maintenance activities.
- Planning, managing, and coordinating small IT projects in collaboration with expert teams.
- Creating and updating internal documentation.
- Additional tasks may be assigned based on qualifications and experience (such as personnel management, project management, and conducting training sessions).
