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Onboarding Quality Control Specialist

MercurySan Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Remote Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess strong analytical skills, attention to detail, and excellent communication abilities. A background in quality control or compliance is preferred. You should be adaptable, able to thrive in a fast-paced environment, and have a passion for delivering exceptional service.

About the job

Mercury is hiring an Onboarding Quality Control Specialist. This position focuses on improving the onboarding process for new clients. The main goal: make sure every onboarding step meets high quality standards from start to finish.

What You Will Do

  • Review onboarding procedures to confirm accuracy and completeness
  • Work with teams across the company to identify and fix process gaps
  • Help maintain a smooth, consistent experience for new clients
  • Support efforts to improve client satisfaction during onboarding

Location

This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

About Mercury

Mercury is a leading financial technology company that empowers startups and businesses with innovative banking solutions. Our commitment to excellence and customer satisfaction drives us to continuously improve our services. Join us in shaping the future of finance!

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