About the job
Mercury is hiring an Onboarding Quality Control Specialist. This position focuses on improving the onboarding process for new clients. The main goal: make sure every onboarding step meets high quality standards from start to finish.
What You Will Do
- Review onboarding procedures to confirm accuracy and completeness
- Work with teams across the company to identify and fix process gaps
- Help maintain a smooth, consistent experience for new clients
- Support efforts to improve client satisfaction during onboarding
Location
This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

