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Experience Level
Entry Level
Qualifications
Qualifications:Strong written communication skills. Ability to respond quickly and professionally in a fast-paced environment. Experience in customer service or support roles is a plus. Familiarity with CRM systems and online chat platforms preferred. Commitment to maintaining patient confidentiality and adhering to HIPAA guidelines.
About the job
About the Role
ADF Medical Services Inc. is hiring an Online Chat Support Agent to join our remote team based in Brooklyn, New York. This position focuses on supporting patients and clients through our digital chat platform. The right person brings strong writing skills, attention to detail, and a genuine interest in helping others.
Main Responsibilities
Respond quickly and clearly to patient and client questions using our online chat system.
Share accurate information about medical services, scheduling, billing, and general support topics.
Handle several chat conversations at once while staying professional and composed.
Record each chat interaction thoroughly in our support and CRM tools.
Direct unresolved or complex issues to the correct team or department.
Maintain a warm, helpful, and professional tone in every conversation.
Follow HIPAA guidelines and uphold strict patient confidentiality at all times.
Benefits
Competitive pay structure.
Health, dental, and vision coverage for full-time team members.
Paid time off and paid holidays.
Flexible scheduling, with options for evening and weekend shifts.
Room to grow and advance within ADF Medical Services.
About ADF Medical Services Inc.
ADF Medical Services Inc. is committed to providing top-notch medical support services to our patients and clients. We prioritize compassionate care and strive to enhance the overall patient experience through innovative solutions and dedicated customer service.
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About the Role ADF Medical Services Inc. is hiring an Online Chat Support Agent to join our remote team based in Brooklyn, New York. This position focuses on supporting patients and clients through our digital chat platform. The right person brings strong writing skills, attention to detail, and a genuine interest in helping others. Main Responsibilities Respond quickly and clearly to patient and client questions using our online chat system. Share accurate information about medical services, scheduling, billing, and general support topics. Handle several chat conversations at once while staying professional and composed. Record each chat interaction thoroughly in our support and CRM tools. Direct unresolved or complex issues to the correct team or department. Maintain a warm, helpful, and professional tone in every conversation. Follow HIPAA guidelines and uphold strict patient confidentiality at all times. Benefits Competitive pay structure. Health, dental, and vision coverage for full-time team members. Paid time off and paid holidays. Flexible scheduling, with options for evening and weekend shifts. Room to grow and advance within ADF Medical Services.
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