company

Onsite Support Engineer - Dublin

d-ployDublin, County Dublin, Ireland
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Fluent in English (both written and spoken). A minimum of 2 years of experience in an IT support or onsite support role. Strong troubleshooting abilities in a Windows environment and with standard IT tools. Familiarity with ticketing systems, particularly ServiceNow. Excellent communication skills and a customer-oriented approach. Ability to work independently within an onsite client setting. Highly organized, dependable, and detail-oriented. Experience in regulated environments (e.g., GxP) is advantageous. Must be able to provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.

We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.

Key Responsibilities:

  • Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
  • Serve as the primary onsite contact for resolving end-user IT issues.
  • Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).
  • Provide timely and professional support both desk-side and remotely.
  • Accurately document all support activities and resolutions within the ticketing system.
  • Assist in onboarding new employees, including equipment setup and user guidance.
  • Contribute to and maintain our knowledge base documentation.
  • Engage in continuous service improvement initiatives.

About d-ploy

D-ploy is dedicated to delivering innovative IT solutions tailored to the needs of our clients across Europe, the Middle East, and Africa. Our commitment to excellence ensures that we build lasting relationships that drive business success.

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