About the job
D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.
We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.
Key Responsibilities:
- Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
- Serve as the primary onsite contact for resolving end-user IT issues.
- Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).
- Provide timely and professional support both desk-side and remotely.
- Accurately document all support activities and resolutions within the ticketing system.
- Assist in onboarding new employees, including equipment setup and user guidance.
- Contribute to and maintain our knowledge base documentation.
- Engage in continuous service improvement initiatives.

