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Operational Excellence Manager - Merchant Operations

AdyenAmsterdam
On-site Full-time

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Experience Level

Manager

Qualifications

To succeed in this role, you should possess:A proven track record in operational excellence or process improvement roles. Strong analytical skills and the ability to leverage data for decision-making. Excellent communication and leadership skills to drive cross-functional collaboration. Experience with project management methodologies. A relevant degree, preferably in business or engineering.

About the job

Adyen is hiring an Operational Excellence Manager for the Merchant Operations team in Amsterdam. This role centers on continuous improvement and operational efficiency, all with the aim of delivering better service to merchants by refining processes and reducing friction.

Role overview

The Operational Excellence Manager will take the lead on initiatives that enhance how Merchant Operations functions, from designing new processes to ensuring strong execution. Success in this position means identifying pain points, implementing best practices, and making sure that changes translate into real value for merchants.

What you will do

  • Lead projects to improve operational workflows, from initial design through rollout
  • Analyze data to identify areas where performance can be strengthened
  • Share and implement best practices within the team and across Adyen
  • Collaborate with colleagues to ensure improvements benefit merchants directly

Requirements

  • Proven experience in process improvement and operational analysis
  • Comfort working with data to guide decisions
  • Talent for identifying efficiency opportunities and following through on them
  • Strong collaboration skills and clear communication

About Adyen

Adyen is a leading global payment company, providing businesses with a seamless payment experience across various channels. Our innovative technology and commitment to excellence enable merchants to grow and thrive in an ever-evolving digital landscape.

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