At Joko, we empower consumers to make smarter shopping choices. Our vision is to transform the shopping experience, enabling individuals to discover what they need, make informed decisions, and save money.Founded in the vibrant city of Paris, Joko is a technology-driven company and a certified B Corporation with a diverse team of over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users saving money daily at over 10,000 merchants, Joko is making a significant impact.Our innovative offerings range from cashback and automatic coupons to price alerts and carbon tracking, and we continually expand our product line. Currently, we are developing an AI-powered shopping assistant to guide users in finding the best products based on price, quality, and environmental impact.Having achieved profitability in our primary market, we are now focused on scaling globally, particularly in the United States.Join us on this exciting journey and help shape the future of shopping!This role offers flexibility for remote work. Our Customer ServiceOur Care Operations team ensures that every interaction with Joko is handled with precision, fairness, and compassion. We are instrumental in fostering trust with our users while safeguarding both their experience and Joko’s operational integrity.We represent the voice of our users and contribute significantly to Joko’s operational and product strategies. Beyond merely processing inquiries or claims, the Care Operations team takes on the following responsibilities:Identifying friction points, risks, and inefficiencies within user journeysProviding actionable insights to internal teamsEnsuring that our operations scale while maintaining high standards of quality, consistency, and efficiencyOur ultimate goal is to ensure an outstanding user experience while continuously enhancing our tools, processes, and operational methodologies. Your RoleWe are in search of an analytical and impact-focused Operations Manager to join our Care Operations team, taking ownership of a critical area: Care or Fraud & Claims.In this role, you will have end-to-end ownership of your area, spearheading complex operational initiatives aimed at enhancing quality, efficiency, and user trust. You will craft scalable, data-driven solutions while collaborating closely with internal teams and external partners.In both areas, your responsibilities will include:Defining, tracking, and analyzing operational KPIs to uncover trends, root causes, and opportunities for improvementLeading cross-functional operational projects, from process optimization to implementation
Jan 16, 2026