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Operations Analyst at Array Behavioral Care | Nationwide Remote

Array Behavioral CareNationwide Remote
Remote Full-time $80K/yr - $99K/yr

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Experience Level

Experience

Qualifications

The ideal candidate should possess a background in data analysis, operational efficiency, or a related field, with strong analytical skills and the ability to communicate insights effectively. Experience with workforce planning and sales operations is a plus. A Bachelor’s Degree is preferred.

About the job

Array Behavioral Care delivers virtual psychiatry and therapy services nationwide. The team partners with hospitals, health systems, community organizations, and payors to improve access to behavioral health care. Through telepsychiatry and a broad service offering, Array Behavioral Care supports patients across the entire care continuum, from hospitals to homes.

Role Overview

The Operations Analyst helps improve service delivery and scalability by studying workflows, staffing, and the balance between capacity and demand. This role translates data into recommendations that shape operational improvements, staffing models, and both immediate and long-term planning. The Operations Analyst also assists growth teams with sales operations reporting and process discipline to support scalable growth.

This position works closely with operations leaders, workforce planners, clinical and business stakeholders, growth leaders, and analytics teams. Collaboration focuses on identifying issues, forecasting requirements, tracking KPIs, and providing clear, actionable insights.

What You Will Do

Operational Analysis and Workflow Improvement

  • Analyze end-to-end workflows to find bottlenecks, risks, and areas for improvement.
  • Recommend changes that improve performance, scalability, and service delivery.
  • Document and refine staffing, scheduling, capacity, and demand processes.
  • Work across teams to turn operational questions into analyses and practical recommendations.

Capacity, Demand, and Staffing Planning

  • Assess staffing needs by reviewing demand, availability, performance, and growth trends.
  • Evaluate coverage, utilization, and productivity to align capacity with demand.
  • Develop and maintain forecasting and workforce planning models, including scenario analysis and recommendations.
  • Spot gaps between projected demand and available resources, and propose solutions.
  • Support planning for volume changes, seasonality, expansion, and operational constraints.

Sales Operations and Growth Support

  • Work with Growth and RevOps teams to define and document operational processes that enable scalable growth.

Location: Nationwide Remote

About Array Behavioral Care

Array Behavioral Care is dedicated to transforming the landscape of mental health care through innovative telepsychiatry solutions that connect patients with high-quality care in a timely manner. Join us as we lead the charge in making behavioral health services accessible to all.

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