About the job
Inter, based in Belo Horizonte, MG, launched Brazil's first digital bank and has since expanded into a global financial platform. The company emphasizes technology-driven solutions and values progress, purposeful work, and real impact in the financial sector.
Role overview
The Operations Analyst I - Payments Authorization joins the Payments Authorization team to support and improve the processes behind financial transaction approvals. This role plays a key part in ensuring operational efficiency, regulatory compliance, and a positive customer experience by analyzing data and refining workflows.
Main responsibilities
- Monitor and analyze card authorization performance, identifying trends, anomalies, and opportunities to improve how transactions are approved or denied.
- Create reports and dashboards that track approval rates, response times, transaction volumes, and the financial impact of authorization decisions.
- Collaborate with IT, Risk, Fraud, and Customer Service teams to resolve operational issues and enhance authorization systems.
- Investigate complex authorization cases, analyze root causes of systemic problems, and recommend data-driven technical and operational solutions.
- Conduct comparative studies, benchmark against the market, and analyze trends to optimize authorization parameters and reduce false positives and negatives.
- Maintain up-to-date documentation and support ongoing process improvements.

