Operations and Client Support Virtual Assistant

Hunt StRemote — Philippines

Remote Contract A$1.5K/mo - A$2K/mo

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Experience Level

Experience

Qualifications

Qualifications:Experience in accounts receivable and customer service roles. Proficient in Xero, Salesforce, and Microsoft Office Suite. Strong organizational and multitasking skills. Excellent communication abilities, both written and verbal. Ability to work independently and manage time effectively.

About the job

Position: Operations and Client Support Virtual Assistant

Location: Remote , Philippines

Salary: $1,500 AUD – $2,000 AUD per month

Contract Type: Independent Contractor Agreement

Working Hours: Align with Australian business hours (approximately 9 AM to 5 PM, Monday to Friday). Some flexibility in time management is available.

About Hunt St

Hunt St connects Australian businesses with skilled remote professionals in the Philippines. This role is fully remote and allows independent contractors to work directly with the client, not through an outsourcing agency.

About the Client

The client is a well-established Australian manufacturer focused on high-quality building materials for residential, commercial, and civil projects. Their team values a practical approach and a strong, supportive culture, aiming for durable, high-performance results in every product.

What You Will Do

This position covers a broad set of tasks across operations and client support. The Virtual Assistant will:

Manage accounts receivable and follow up on overdue payments
Assist with sales leads and project administration
Support company directors with personal and administrative tasks
Process website orders and coordinate order fulfillment
Follow up on freight and delivery issues
Set up projects accurately in Salesforce
Ensure diligent completion of all assigned projects and tasks

Success in this role requires strong organization, attention to detail, and comfort using Xero, Salesforce, spreadsheets, and internal admin tools.

Key Responsibilities: Accounts Receivable and Debt Follow-Up

Regularly review overdue accounts in Xero
Check each overdue account in Salesforce before contacting customers
Investigate reasons for delayed payments, such as:

Installation delays
Quality concerns
Customer complaints
Unresolved service or project issues

Decide whether to follow up immediately or escalate issues internally
Document actions, customer feedback, and next steps thoroughly
Escalate complex issues to management before taking further action
Maintain a friendly, professional approach in all payment-related communication

About Hunt St

Hunt St specializes in connecting Australian enterprises with top-tier remote talent from the Philippines, allowing businesses to thrive with skilled professionals in various roles. We focus on creating meaningful employment opportunities and fostering growth for both our clients and contractors.

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