About the job
Your Role
As an Operations Associate at Marloo in Wellington, you will play a crucial role in ensuring customer success, streamlining operations, and providing valuable insights to the product team.
Key Responsibilities
Customer Success: You will empower advisers using Marloo to maximize their experience and satisfaction with our product. This involves troubleshooting issues, answering queries, and ensuring every interaction enhances their sense of support.
Operations: Your task is to keep our operational machinery running smoothly. This includes managing invoicing, onboarding workflows, and internal processes, proactively identifying and addressing inefficiencies.
Customer Insights: You will analyze support interactions and extract patterns that inform product development, ensuring our solutions align with user needs.
Team Collaboration: We are a team of proactive individuals who contribute to various tasks that arise, fostering a collaborative environment.
