Operations Associate - Product Support Operations

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

Role overview As Senior Credit Risk Manager at nelo in CDMX, this position shapes how the company approaches credit risk. The work covers the full cycle, from risk assessment to ongoing management. Collaboration with teams across the business is central, aiming to strengthen both financial decisions and risk controls. What you will do Lead the identification, assessment, and management of credit risks Partner with other departments to refine and implement risk management strategies Provide risk insights that support improvements in financial decision-making Location This role is based in CDMX.

Role overview PlataCard seeks a Junior or Middle Risk Analyst to help manage risks within its credit card operations in Mexico. The role centers on identifying, evaluating, and reducing risks associated with credit card products. What you will do Work alongside senior risk analysts to review and analyze risks related to credit cards Assist with risk assessments and support mitigation efforts across various departments Contribute to maintaining compliance with industry standards and regulations relevant to credit card operations Collaboration Expect regular interaction with senior analysts and teams from different parts of the business. This teamwork helps ensure risk controls remain effective and in line with regulatory requirements.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic team at DOPV, a pioneering private credit platform at the intersection of technology and finance. We pride ourselves on leveraging data science and AI to provide innovative asset-backed lending solutions tailored for fintech, B2B SaaS, eCommerce, and tech-enabled companies throughout Mexico.As a Private Credit Associate, you will play a pivotal role in our investment process, assisting with the evaluation, structuring, and monitoring of credit opportunities while also preparing materials for investors. This is an exciting opportunity for someone who is analytical, detail-oriented, and capable of executing in a fast-paced environment.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.

Why this role is important:As we embark on launching a new business line in Mexico, we are seeking a dynamic leader to take charge of credit risk management from start to finish. You will be responsible for establishing the risk vision, crafting frameworks, building and managing your team, and ensuring the growth of our portfolio while effectively minimizing losses. Key Responsibilities:Develop comprehensive credit origination policies, set limits, establish pricing guidelines, and create early-warning signals, alongside feedback mechanisms for collections.Manage risk metrics by overseeing risk appetite and ensuring optimal portfolio performance; maintain live dashboards to elucidate metric fluctuations.Conduct portfolio analytics, including segmentation, stress testing, cohort analysis, and vintage tracking.Lead and nurture a team of analysts, promoting a culture rooted in data-driven decision-making and experimentation.Collaborate cross-functionally to integrate risk controls within product specifications and customer journeys, partnering closely with finance and second-line defense teams.The Perfect Fit:A minimum of 3 years of experience in credit risk management, particularly within retail or consumer lending sectors (banking or fintech).Deep understanding of scorecard design, machine learning techniques, and the use of alternative data for credit decision-making.Strong proficiency in SQL and Python/R, with practical experience in data manipulation.Demonstrated leadership capabilities — prior experience managing teams, establishing objectives and key results (OKRs), and developing analysts.A Bachelor’s degree in Finance, Economics, Engineering, or Mathematics; an MBA or CFA is a distinct advantage.A strong technical or quantitative background paired with a strategic outlook.Our Work Culture:Innovative Spirit: A commitment to creativity and groundbreaking solutions.Honest Feedback: We value open and transparent communication.Supportive Team: A collaborative community that uplifts each other.Celebrating Achievements: We recognize and celebrate our successes together.High-Tech Environment: Join a team of intelligent and innovative individuals who challenge the conventional norms of traditional finance.Benefits:Relocation support: Assistance for you and your family in relocating to Mexico.Flexible work: Options for hybrid or full-time work from our office in Mexico.

JOIN OUR TEAM AS A SENIOR RISK UNDERWRITERLocation: Mexico City, CDMX - Full-timeABOUT COFACEAt Coface, we facilitate international trade every day. With a diverse team of over 5,200 professionals from 80+ nationalities across 58 countries, we are dedicated to helping businesses navigate uncertainty and make informed decisions in a complex global economy.With nearly 80 years of global expertise, we provide a comprehensive suite of services including Trade Credit Insurance, Business Information, Debt Collection, Single Risk Insurance, Surety Bonds, and Factoring. Our approach is driven by a robust data foundation, innovative technology, and a deep understanding of the global market.By joining Coface, you will be part of a collaborative and inclusive culture where your insights and contributions are valued. We encourage a learning environment that allows you to take on responsibilities and witness the outcomes of your efforts.Shape the future of trade with us. Become a part of our Happeners!YOUR ROLEAs a Senior Risk Underwriter within our Mexico team, you will:Conduct financial analyses of counterparties utilizing information from our infoline, alongside your sectoral and macroeconomic expertise.Authorize credit limits based on your individual delegation, adhering to policy guidelines.Proactively monitor the portfolio to minimize potential losses.Communicate credit decisions and their rationale to policyholders.Develop statistics on client portfolios and perform sectoral analyses.Assist in testing and refining risk underwriting tools.Ensure compliance with Coface’s internal policies and external regulatory requirements.Support the Commercial Team in retaining existing clients while fostering new business relationships.In this role, you will cultivate relationships with credit managers and brokers, collaborating with colleagues from Commercial, Information, Organization, and Claims departments to meet both regional and group objectives.

Lab49 is on the lookout for a talented and experienced Senior Data Engineer to bolster our dynamic team in Mexico City. The perfect candidate will bring a wealth of knowledge in data engineering technologies, particularly in managing market and credit counterparty risk platforms, alongside a robust understanding of the financial services landscape. If you excel in a collaborative, agile setting and are adept at constructing scalable, high-performance data platforms, we invite you to connect with us.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join our dynamic internship program designed for university students eager to delve into the world of compliance-focused due diligence. This role offers an invaluable opportunity to enhance your professional skills, gain hands-on experience, and understand the inner workings of a globally recognized risk consultancy.As a Research Intern, your primary responsibilities will encompass conducting thorough media research, utilizing various databases, analyzing primary documents, and exploring multiple sources to identify reputational or criminal concerns as well as the ultimate beneficial ownership. You will also gain insights into intricate corporate structures and potential political and sanctions risks.This internship spans a period of 6 months with part-time hours (40 hours per week).We invite you to submit your CV in English.

Join our dynamic team as a Security Manager, where you will be at the forefront of delivering top-tier security management solutions for our clients. We are looking for a motivated and detail-oriented professional who embodies creativity, initiative, and excellent teamwork skills. You will oversee both on-site and off-site security operations, refining and implementing security plans, and managing embedded consultants, contractors, and other risk management solutions.In this pivotal role, you will support project implementation and administration for the delivery of comprehensive protection services and on-site training. The ideal candidate will demonstrate exceptional organizational abilities, focusing initially on immediate project execution, security plan development, and resource management.Key Responsibilities:Provide operational support and strategic advice to senior leadership.Collaborate with the Security Operations Center (SOC) on various initiatives.Ensure alignment with senior leadership's policies and strategies.Assist in the evaluation, development, and execution of site-specific security strategies.Direct and oversee security personnel and subcontractors to ensure compliance with project contracts and timelines.Deliver essential safety briefings to local staff and visitors on-site.Lead the development and implementation of emergency crisis protocols, site security surveys, and training programs.Support security investigations as needed.Monitor responses to local security incidents, providing crisis management and emergency response support alongside the SOC.Generate periodic intelligence reports and assessments for clients.Liaise with government authorities, including military and law enforcement agencies.Prepare security reports with insights from SOC intelligence.Be available to respond to emergencies or incidents promptly.Assist in reporting and managing Key Control Risks.Carry out other tasks as required by daily operations with clients.

At Control Risks, we are a leading specialist risk consultancy dedicated to fostering secure, compliant, and resilient organizations in an increasingly volatile world. Our multidisciplinary approach, leveraging diverse technologies and global perspectives, is rooted in our firm belief that calculated risks are vital for our clients' success.The appointed candidate will operate from the Client's offices in Mexico City for an initial twelve-month period, overseeing operational and asset security (non-HSE) throughout various power generation activities nationwide, with a particular emphasis on the safety of our client’s personnel during their business travels.Key Responsibilities:Conduct comprehensive risk assessments focusing on asset security for upcoming projects, particularly those in high-risk areas, as requested by the commercial team or project leads. Additionally, monitor security during business trips undertaken by personnel.Implement the General Crisis Management Policy and established corporate security incident response plans.Develop and deliver training sessions on personal safety for travelers, incident response protocols, and other related topics as mandated by executives or requesting departments.Lead the response coordination and management during serious incidents affecting operations or personnel transfers, including sensitive situations such as kidnapping, extortion, robbery, and confrontations.Assist in supervising security services at various sites (offices, projects, warehouses) in collaboration with designated project managers.Ensure proper adherence to emergency protocols, including panic button usage and vehicle GPS systems.

Join Our Team at PayJoyPayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.Role OverviewThe Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.

Join the dynamic team at FlexAuto as a Credit Collection Agent in Mexico City. We are experiencing rapid growth and are thrilled to expand our team.About UsFlexAuto is transforming the car leasing industry by offering flexible ownership options that cater to modern consumer needs. Our mission is to enhance the car leasing experience, paving the way for future mobility solutions across Mexico, Greece, Italy, Cyprus, and beyond.Our TeamWe seek passionate, ambitious individuals who are eager to embark on an exciting career journey. If you are ready to contribute to one of Europe’s most promising start-ups, we want you on our team!Position OverviewAs a Credit Collection Agent, you will play a crucial role in maintaining strong client relationships while ensuring FlexAuto’s profitability through effective debt recovery. This position demands excellent analytical, communication, and negotiation skills, as you will be engaging with clients to facilitate the recovery of outstanding payments.Key ResponsibilitiesCommunicate with clients through phone and email to address billing discrepancies and ensure the timely collection of overdue payments.Send reminders for payments, follow up on outstanding invoices, and negotiate payment arrangements while fostering a positive customer experience.Investigate discrepancies in client accounts and resolve billing issues to ensure accurate payment records.Create financial statements and reports detailing accounts receivable status and outstanding payments.Monitor overdue accounts and escalate issues to management when necessary.QualificationsDemonstrated experience as an Accounts Receivable Clerk or Call Center Agent.Strong understanding of credit collection practices, basic accounting principles, and collection regulations.Proficient in negotiating payments and managing customer objections effectively.Excellent data entry skills with a strong affinity for numbers.Proficient in spreadsheet software.Fluent in English and skilled in MS Office; familiarity with ERP and CRM systems is advantageous.A high degree of accuracy and attention to detail is essential.BenefitsOpportunity to be part of one of the fastest-growing leasing companies in Europe and contribute to its exciting global expansion.A vibrant work environment that emphasizes respect, fairness, and team collaboration.

Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.

About PayJoyAt PayJoy, we are driven by our mission to empower underserved customers in emerging markets, enabling them to achieve financial stability and success. Our innovative secured credit technology creates pathways for new customers to access the credit system. Through our point-of-sale financing and card offerings, we provide our customers with access to a modern and improved quality of life. PayJoy’s credit solutions also empower our customers to take advantage of opportunities as micro-entrepreneurs, while serving as a safety net during challenging times. With our advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025 and have established a solid foundation for sustainable profitability and growth.Role OverviewWe are seeking a dedicated Risk Manager to oversee the performance of one or more of PayJoy’s portfolios. This role involves leveraging our data warehouse to conduct comprehensive analyses, formulate policy recommendations, establish pricing strategies, and implement controls aimed at optimizing risk outcomes for our business initiatives and potential new markets.

Join Our Team as an Investment Operations Analyst at DOPVDOPV is a dynamic collaboration between Deep Ocean Partners based in New York and Polymath Ventures situated in Mexico City. We leverage institutional private credit expertise alongside profound operational insights into technology firms, local capital markets, and legal frameworks in Mexico.Our firm is a data-driven, AI-enabled private credit platform dedicated to delivering asset-backed lending (ABL) solutions to fintechs, B2B SaaS enterprises, eCommerce ventures, and other tech-enabled businesses across Mexico. Our offerings include structured credit, factoring, and working capital solutions, ranging from MXN $100 to 1,000 million (approximately $5 to $50 million USD), tailored to support rapidly growing companies.We are seeking an adept Investment Operations Analyst who will be pivotal in executing and monitoring our structured credit portfolio. This role encompasses ensuring efficient deal closures, compliance with contractual commitments, and adept coordination among all parties involved, including trustees, master servicers, legal advisors, portfolio enterprises, and investors.This position demands hands-on involvement and operational precision, requiring both office-based tasks and regular face-to-face interactions with external stakeholders such as notaries, trustees, and clients.