Operations Lead/Manager at Viktor | Warsaw

ViktorWarsaw

On-site Full-time

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Experience Level

Manager

Qualifications

We are seeking candidates with a proven track record in operations management, ideally within a startup or technology-driven environment. Strong organizational skills, the ability to prioritize multiple tasks, and excellent communication skills are essential. You should be comfortable working independently and should thrive in a dynamic, fast-paced setting.

About the job

Our team is small but our ambitions are vast.

About the Role

We are looking for an Operations Lead/Manager to oversee the operational functions of Zeta Labs, allowing our founders to focus on strategic initiatives. You will collaborate directly with our Chief of Staff and Co-Founder, addressing immediate priorities which may include product operations, customer support, and event management. As we continue to grow, your responsibilities will evolve, last month could have involved onboarding logistics, and next month you may coordinate a product launch involving multiple teams.

This role is designed to be flexible and dynamic. If you prefer a clearly defined role with a set routine, this may not be the right fit for you. However, if you thrive in a fast-paced environment where you can contribute to building processes from the ground up, we encourage you to apply.

Key Responsibilities

You will initially focus on three primary areas:

Product Operations: Manage the coordination of non-technical tasks across Viktor and Jace, which are currently overseen by our Chief of Staff and Co-Founder.
Customer Support: Gain a thorough understanding of both products and take ownership of response quality and time across all support channels.
Events and Partner Relations: Handle logistics from start to finish for conferences, meetups, and partnerships.

As you grow into the role, you will also take charge of:

Streamlining internal processes to facilitate scaling from a team of 15 without disruption.
Coordinating cross-departmental efforts between leadership, growth, engineering, and support.
Overseeing new hire onboarding to ensure a smooth experience without micromanagement.
Managing finance and administrative tasks currently burdening our founders.

Success Metrics

The founders should no longer be involved in daily operational tasks.
Customers receive prompt and reliable support consistently.
External initiatives are executed on schedule with minimal last-minute issues.
New employees enjoy a hassle-free onboarding experience.

About Viktor

Viktor is redefining workplace efficiency with its AI coworker that integrates with popular platforms like Slack and Microsoft Teams, streamlining processes across various business functions. Our innovative approach aims to reduce complexity in your tech stack, making your work life easier and more productive.

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