About the job
Operations Manager
Location: Midlands (Remote with travel, monthly visit to York HQ)
Salary: From £47,000 per year
About Britsafe
With over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.
We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards.
About the Role
This multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.
Your key responsibilities will include:
Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards.
Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training.
Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures.
Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.
Your ultimate goal will be to ensure the retention and growth of our client base.
Requirements
Proven management experience in security and/or cleaning (essential)
A valid front-line SIA Licence (essential)
Exceptional leadership and communication skills
High degree of IT literacy and proficiency with advanced systems
A full UK driving licence and access to a vehicle
Availability to travel to our York HQ at least once a month
Candidates without an SIA licence and management experience will not be considered.
What We Offer
Competitive salary starting from £47,000 per year
An opportunity to manage high-profile contracts with leading clients
Support from a company that values its people, performance, and service excellence

