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Operations Manager at Britsafe | Birmingham, UK

BritsafeBirmingham, England, United Kingdom
Hybrid Full-time From £47K/yr

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Experience Level

Manager

Qualifications

Previous experience in an Operations Manager roleSIA BadgeDriving Licence

About the job

Operations Manager

Location: Midlands (Remote with travel, monthly visit to York HQ)
Salary: From £47,000 per year

About Britsafe

With over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.

We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards.

About the Role

This multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.

Your key responsibilities will include:

  • Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards.

  • Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training.

  • Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures.

  • Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.

Your ultimate goal will be to ensure the retention and growth of our client base.

Requirements

  • Proven management experience in security and/or cleaning (essential)

  • A valid front-line SIA Licence (essential)

  • Exceptional leadership and communication skills

  • High degree of IT literacy and proficiency with advanced systems

  • A full UK driving licence and access to a vehicle

  • Availability to travel to our York HQ at least once a month

Candidates without an SIA licence and management experience will not be considered.

What We Offer

  • Competitive salary starting from £47,000 per year

  • An opportunity to manage high-profile contracts with leading clients

  • Support from a company that values its people, performance, and service excellence

About Britsafe

Britsafe is renowned for its exceptional customer service and operational excellence, leveraging over 30 years of experience to deliver high-quality security and cleaning services.

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