About the job
Join the dynamic team at Pacific Aviation as an Operations Manager, where you will be at the forefront of optimizing airport operations. This pivotal role involves effectively managing both personnel and resources, ensuring the delivery of exceptional service and adherence to operational excellence. We are looking for a leader who exhibits strategic foresight and a customer-centric approach, embodying the high standards of the aviation industry.
Key Responsibilities:
- Team Leadership & Development: Cultivate a collaborative and positive work atmosphere that resonates with our core values. Drive performance management initiatives to align team objectives with operational goals.
- Provide mentorship and coaching to front-line employees, ensuring consistent feedback and support.
- Address employee relations proactively, holding regular one-on-one meetings to discuss concerns and foster engagement through recognition and team-building activities.
- Work in tandem with the Administrative & Compliance Manager to strategize succession planning and employee development.
Operational Excellence:
- Direct day-to-day operations, ensuring compliance with safety standards and industry regulations.
- Maintain effective communication with airline partners to meet service expectations.
- Oversee daily flight operations, manage resource allocation efficiently, and ensure adherence to schedules.
- Provide hands-on leadership, actively supporting employees in their roles.
- Identify and implement process improvements to enhance operational efficiency and service quality.
- Manage time-off requests, ensuring operational continuity.
Customer & Client Relations:
- Act as the primary point of contact for airline carriers, ensuring service level agreements are consistently honored.
- Participate in carrier meetings to address satisfaction and resolve any issues.
- Champion customer satisfaction to ensure a positive experience for all clients and passengers.
Performance Monitoring:
- Track key operational metrics such as efficiency and customer satisfaction scores.
- Collaborate closely with the Administrative & Compliance Manager to align staffing and scheduling needs.
