companyOne Medical logo

Operations Manager

One MedicalDurham, NC
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Manager

Qualifications

Qualifications:Proven experience in healthcare operations management or a similar role. Strong leadership skills with the ability to motivate and develop diverse teams. Exceptional communication and interpersonal abilities. Demonstrated expertise in compliance, quality assurance, and customer experience. Financial acumen with experience in budgeting and performance metrics.

About the job

About One Medical

One Medical aims to make primary care more affordable, accessible, and enjoyable. With a blend of in-office and 24/7 virtual care, on-site labs, and comprehensive programs for preventive care, chronic illness management, common conditions, and mental health, the team has served patients for over fifteen years.

In February 2023, One Medical became part of Amazon. This partnership supports a shared goal: improving healthcare for consumers, employers, care teams, and health networks. As One Medical grows, the company remains committed to building a diverse and empathetic team where everyone can thrive.

Role Overview

The Operations Manager will oversee operations across up to five Durham, NC locations. This role manages office teams, including administrative staff and phlebotomists, and works closely with clinical leadership to support providers. The position reports to the Senior Operations Manager.

Key areas include operational oversight, compliance, quality assurance, customer experience, budgeting, and team development. The Operations Manager is responsible for driving performance metrics at both the practice and Metropolitan Service Area (MSA) levels to achieve patient and team experience goals.

What You’ll Work On

  • Lead office teams using the CICARE framework and Lean principles to meet patient and team experience targets.
  • Drive operational initiatives that improve compliance and quality standards.
  • Promote a culture of continuous improvement and professional development.

What We Look For

  • Strong leadership skills and experience managing teams.
  • Ability to think critically and solve problems independently.
  • Comfort with prioritizing, adapting to team needs, and aligning objectives with organizational goals.
  • Financial acumen and a focus on both day-to-day details and the bigger picture.
  • Commitment to patient safety and high service standards.

Location

Durham, NC

About One Medical

One Medical is at the forefront of transforming healthcare, providing an innovative primary care solution that prioritizes quality, accessibility, and patient satisfaction. By integrating technology and personalized care, we strive to make healthcare enjoyable and effective for everyone involved.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.