About the job
About One Medical
One Medical aims to make primary care more affordable, accessible, and enjoyable. With a blend of in-office and 24/7 virtual care, on-site labs, and comprehensive programs for preventive care, chronic illness management, common conditions, and mental health, the team has served patients for over fifteen years.
In February 2023, One Medical became part of Amazon. This partnership supports a shared goal: improving healthcare for consumers, employers, care teams, and health networks. As One Medical grows, the company remains committed to building a diverse and empathetic team where everyone can thrive.
Role Overview
The Operations Manager will oversee operations across up to five Durham, NC locations. This role manages office teams, including administrative staff and phlebotomists, and works closely with clinical leadership to support providers. The position reports to the Senior Operations Manager.
Key areas include operational oversight, compliance, quality assurance, customer experience, budgeting, and team development. The Operations Manager is responsible for driving performance metrics at both the practice and Metropolitan Service Area (MSA) levels to achieve patient and team experience goals.
What You’ll Work On
- Lead office teams using the CICARE framework and Lean principles to meet patient and team experience targets.
- Drive operational initiatives that improve compliance and quality standards.
- Promote a culture of continuous improvement and professional development.
What We Look For
- Strong leadership skills and experience managing teams.
- Ability to think critically and solve problems independently.
- Comfort with prioritizing, adapting to team needs, and aligning objectives with organizational goals.
- Financial acumen and a focus on both day-to-day details and the bigger picture.
- Commitment to patient safety and high service standards.
Location
Durham, NC

