About the job
The U. S. mortgage market, valued at a staggering $14 trillion, remains a cornerstone of the economy, yet much of it still operates on outdated systems like fax machines and manual workflows. At Snapdocs, we are revolutionizing this landscape. Our innovative platform currently facilitates 20% of all real estate closings in the nation, and our journey has just begun.
We specialize in creating advanced workflow software and AI-driven automation that seamlessly connects lenders, settlement teams, notaries, and investors. This eliminates friction, mitigates risks, and ensures a quicker, more straightforward closing process for every borrower. Our diverse clientele ranges from major mortgage lenders to independent title companies, all of whom trust us to alleviate genuine operational challenges with empathy, precision, and dependability.
Backed by esteemed investors such as Sequoia, Y Combinator, and F-Prime, we are committed to building solutions that stand the test of time.
THE ROLE
As an Operations Specialist, you will play a vital role on Snapdocs' User Operations team, handling the scheduling, support, and order management workflows that ensure our platform operates efficiently for lenders, title companies, and notaries. This position demands comprehensive operational knowledge, sound judgment, and a commitment to quality in a fast-paced environment.
WHAT YOU'LL DO
Perform notary scheduling tasks, aligning notaries with signings based on location, availability, and client requirements.
Oversee order updates, respond to customer inquiries, and resolve issues utilizing Snapdocs' platform and support tools.
Engage proactively with lenders, title companies, and notaries to guarantee successful completion of each signing.
Address common operational challenges following established escalation procedures.
Consistently achieve individual service level agreements (SLA), quality standards, and productivity goals.
Assist shift leads and managers with reporting and special projects.
Enhance team knowledge through documentation and peer support.
WHAT YOU'LL BRING
1–3 years of experience in operations, scheduling, or customer support.
Exceptional organizational skills and meticulous attention to detail in a high-volume setting.
Professional written and verbal communication skills with stakeholders across the mortgage ecosystem.
Proficiency in Zendesk, Google Workspace, and other platform-based workflow tools.
Dependable, consistent, and focused on delivering quality work.
