About the job
Join Our Team as an Operations Support Manager at Bristol Airport
Optime Group, renowned experts in aviation recruitment, are thrilled to announce an exciting opportunity for an Operations Support Manager to play a pivotal role in a significant aviation services contract located at Bristol Airport.
In this vital leadership support position, you will collaborate closely with the General Manager and Operations Managers to ensure outstanding service delivery, maintain robust financial oversight, and effectively manage a dedicated team within the dynamic environment of an airport operation.
What We Offer:
Salary: £40,000 per annum
Hourly equivalent: £19.23 per hour (employment through Optime Group)
Location: Bristol Airport
Employment Type: Temp to Perm (based on performance)
Weekly Pay
Comprehensive onboarding and site training provided
Opportunity for career progression within a well-established aviation contract
Start Date:
Immediate (we will accommodate any current employment notice period)
Key Responsibilities:
Operational & Financial Management
Ensure day-to-day operational performance aligns with established budgets and KPIs
Assist in cost control while achieving service level agreements (SLAs)
Identify innovative working methods to enhance productivity and cost efficiency
Service Delivery & Client Relations
Guarantee high service standards for passengers and airline partners
Monitor passenger feedback and address complaints effectively
Participate in meetings with clients, airlines, and stakeholders to proactively resolve issues
Foster strong relationships with key airport and contract stakeholders
Team Management & Support
Contribute to the development of a motivated, high-performing operational team
Enhance understanding of team and individual roles
Assist Operations Managers and Duty Managers with performance management, attendance tracking, and disciplinary processes
Provide operational support across front-of-house (FOH) and back-of-house (BOH) teams during staff shortages
Resource Planning
Collaborate with resource planning teams to establish effective shift patterns
Ensure flexible and cost-effective labor deployment to meet operational needs
Health, Safety & Compliance
Support the implementation of high standards in health, safety, quality, and environmental practices
Ensure adherence to company policies across HR, training, finance, safety, and security
Represent the organization professionally in dealings with regulators, unions, service partners, and airport authorities
Reporting & Data Management
Assist in the production of daily, weekly, and monthly operational reports
Participate in Power BI data analysis and performance reporting
Support incident investigations, delay reporting, and absenteeism analysis as well as quality reporting for CAA/ECAC
