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Join our dynamic team as an Outlet Manager at Accor Hotels in Nairobi, where you will lead a passionate team dedicated to delivering exceptional service. Your expertise will ensure that our outlet operates smoothly, providing a memorable experience for our guests.
Accor Hotels is a global leader in the hospitality industry, known for its commitment to excellence and innovation. With a portfolio of diverse brands, we strive to create memorable experiences for our guests while fostering a supportive environment for our team members.
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Search for Service Manager Pest Control
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Rentokil Initial
Join Rentokil Initial, a pioneering global services company with a workforce of over 35,000 across 70 countries. We are at the forefront of technological innovation, dedicated to safeguarding health and enhancing lives by managing pests, promoting hygiene, and beautifying spaces with plants and fragrances.As industry leaders, we invest heavily in training, s…
Rentokil Initial
Join Rentokil Initial:At Rentokil Initial, we are a global leader in pest control and hygiene services, employing over 35,000 professionals in 70 countries. We are dedicated to using cutting-edge technology and innovative practices to protect people, enhance lives, and maintain healthy environments by managing pest populations, improving hygiene standards, and enriching interior spaces with plants and fragrances.We pride ourselves on our expertise and are committed to continuous investment in training, scientific research, and technological advancements, providing our employees with ample opportunities for professional growth and development.Our culture emphasizes listening to feedback from our colleagues and customers, fostering an environment of support and collaboration. We believe in equality and fairness as a fundamental right for all our employees.We live by our core values of Service, Relationships, and Teamwork—principles that our global workforce has identified as essential to our success.About Rentokil Pest Control: We are the world’s foremost commercial pest control company, delivering high-quality, reliable, and friendly services to our clients across more than 65 countries, ranking among the top three in 63 of them. Our innovative approach and technical expertise are what our customers trust us for, leading to lasting relationships.About Initial Hygiene: As the leading hygiene services provider, we operate in over 40 countries, ranking in the top three in 38 of them. We offer a wide range of high-quality, tailored hygiene products suitable for all sectors, ensuring our clients can rely on our knowledge and integrity.In this role, you will support our operations in East Africa from our Nairobi office, managing a dedicated team in pest control.Collaborate with the Branch Manager to establish individual and team service targets, focusing on retention and growth strategies.Lead a team of Service Programmers, Supervisors, and Technicians; conduct regular performance evaluations and implement corrective actions as necessary.Enhance team capabilities through ongoing training, supervision of new hires, and continuous coaching, including formal Technician Performance Assessments (TPA) and remedial training.Ensure adherence to company health and safety policies, human resources protocols, and security measures while maintaining accurate training documentation.Perform Supervisory Quality Assurance checks at client locations to uphold service quality and foster client relationships.Manage service scheduling to achieve productivity targets, analyze performance reports, and maintain world-class service standards.
Rentokil Initial
Rentokil Initial is a leading global services provider, employing over 70,000 individuals across 90 countries. Our mission is to improve lives through innovative pest control, hygiene solutions, and interior enhancements. We are committed to fostering employee growth, valuing feedback, and promoting equality and fairness as foundational principles. The values of Service, Relationships, and Teamwork play a vital role in our corporate culture.Rentokil Pest Control stands at the forefront of the commercial pest control sector, recognized for our technical proficiency and commitment to delivering high-quality pest management services.Initial Hygiene is a premier provider of hygiene services, offering customized hygiene products across diverse industries, celebrated for our quality and integrity.The Head Office of Rentokil Initial encompasses essential functions such as HR, IT, Finance, and Marketing. An exciting opportunity has arisen for a Controls & Compliance Officer in our Nairobi, Kenya office, serving the East Africa region.Job Purpose:The Controls & Compliance Officer will spearhead the development, implementation, and maintenance of robust internal controls and compliance frameworks, ensuring alignment with pertinent regulations, industry standards, and internal policies. The successful candidate will leverage their expertise in risk management principles and internal control frameworks to play a key role in protecting the organization's assets and reputation.Key Responsibilities:1. Internal Controls ManagementDesign, implement, and oversee internal control systems across various departments.Conduct regular evaluations of existing controls to identify vulnerabilities and propose enhancements.Draft and update internal control policies and procedures.Offer training and support to staff on internal control best practices.2. Regulatory ComplianceStay informed on applicable laws, regulations, and industry standards impacting the organization.Interpret and relay regulatory requirements to stakeholders.Establish and execute comprehensive compliance policies and procedures.Perform compliance risk assessments and recommend mitigation strategies.Ensure timely submission of all necessary regulatory reports.3. Risk ManagementAssist in identifying, evaluating, and managing operational and compliance risks, focusing on high-risk areas identified through fraud cases (e.g., inventory, fuel usage).Develop and maintain a comprehensive risk register, monitoring risk exposure and mitigation efforts.Work collaboratively with various departments to integrate risk management practices into daily operations.4. Audits and InvestigationsCoordinate with internal and external auditors during control and compliance audits, specifically working with Internal Audit on assessing control effectiveness.Manage audit schedules, ensuring all deliverables are met efficiently.
Burhani Engineers
Join Burhani Engineers as a Projects Finance Controller, where you will oversee the financial aspects of our diverse engineering projects. In this pivotal role, you will ensure compliance with financial regulations, analyze project budgets, and collaborate with project managers to optimize financial performance. Your expertise will be crucial in forecasting and reporting financial metrics to support strategic decision-making.
At Control Risks, we are a dedicated risk consultancy committed to helping organizations thrive in a world of constant change and uncertainty. Our multidisciplinary approach combines expertise across various technologies and regions, empowering our clients to navigate risks essential for their success.We equip clients with actionable insights, enabling them to allocate resources efficiently and prepare for the challenges faced by ambitious global enterprises. Beyond mere problem-solving, we deliver intelligence needed to uncover opportunities and drive growth.From corporate boardrooms to remote locations, we excel in transforming chaos into order and anxiety into assurance.As a vital member of our team, you will have the opportunity to take on significant responsibilities, engage in professional development, and collaborate on intriguing projects within an inclusive global environment.The ideal candidate will assist our security design engineering team across the Europe, Middle East, and Africa (EMEA) region by producing high-quality security designs using Revit, AutoCAD, and other CAD software.
Join our dynamic team as a Front Office Service Manager where you will play a pivotal role in enhancing guest experiences and managing front office operations. You will be responsible for overseeing the daily operations of the front desk, ensuring exceptional service delivery, and leading a team of dedicated staff.
Join our dynamic team at rhg as a Front Office Service Manager. In this pivotal role, you will oversee the front office operations, ensuring exceptional service delivery and guest satisfaction. Your leadership will be crucial in managing staff, optimizing processes, and enhancing the overall guest experience.
Eurofins Scientific
Role OverviewAs the Regional QA/QC Manager, you will spearhead the quality assurance and control initiatives across various sourcing countries in Africa. This pivotal role requires you to lead local teams and work closely with international leadership to uphold product integrity and achieve operational excellence.Key ResponsibilitiesProgram Management: Drive the regional QA/QC program in alignment with global directors and production teams.Team Leadership: Recruit, mentor, and oversee QA/QC teams (around 10–15 staff) across critical sourcing locations.Process Compliance: Ensure rigorous adherence to quality processes, reporting standards, and communication protocols.Performance Tracking: Deliver monthly KPI reports to showcase program activity and team effectiveness.Operational Support: Contribute to refining program manuals and operational documentation.Stakeholder Relations: Cultivate and sustain robust relationships with local vendors, factories, and agents while safeguarding the company's interests.Financial Oversight: Guarantee accuracy in data for monthly invoicing based on deliverables and contractual agreements.
distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.
About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...
Salix Data Africa Limited
Training Period (6-8 Weeks of Comprehensive Customer Service Training):Acquire in-depth knowledge of customer service best practices and company policies.Refine your call handling and troubleshooting skills to enhance customer satisfaction.Engage in customer interaction simulations to build real-world practical skills.Enhance your communication and problem-solving abilities through structured role-playing exercises.Attend daily training sessions and team meetings for progress assessments and constructive feedback.Gain hands-on experience with customer service software, CRM tools, and telephone systems.Complete tasks and practical challenges as assigned by trainers.Maintain adherence to training protocols, ensuring excellent attendance and meeting performance criteria.Post-Training Responsibilities:Deliver exceptional customer service via phone and online interactions, upholding integrity and ethical standards.Proactively complete assigned tasks while seeking additional responsibilities for personal growth.Strictly adhere to processing guidelines, implement Quality Control feedback, and minimize errors.Engage in constructive feedback sessions with QC teams and leadership to enhance performance.Communicate any attendance issues promptly to the Team Leader.Participate in shadowing sessions to assist in onboarding new team members.Attend all relevant company and project meetings as required.Be ready to take on additional tasks as directed by the Team Leader.
Stratostaffealimited
Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.
SALIX Data Africa Limited
Event and Room Block CoordinationAssist the Director of Lodging and Account Managers in orchestrating room blocks for scheduled events.Efficiently create, modify, and cancel room reservations with precision.Maintain a comprehensive inventory of room allocations, reservations, and hotel assignments.Monitor hotel pick-up rates and proactively engage with hotels, CVBs, and partner clients.Review and interpret RFPs and contracted event agreements with hotels.Customer Service and Client SupportAct as the primary point of contact for customer inquiries through phone, email, and chat.Investigate and resolve reservation issues and housing-related concerns.Conduct outbound calls to attendees, hotel partners, venue staff, and event operators.Provide timely, accurate, and professional responses across all communication channels.Stakeholder and Partner RelationsFoster and maintain strong relationships with hotel partners and vendors.Engage in strategic meetings with event owners and venue teams to understand housing needs and clarify service offerings.Collaborate with venue staff and event owners to assess housing performance, pick-up trends, and address any concerns.Provide on-site representation at selected events, conferences, and sales meetings as needed.Reporting and Performance TrackingTrack booking sales pace and compile pre- and post-event metrics.Collect and analyze performance indicators to deliver actionable insights.Collaborate closely with internal teams to ensure KPIs are achieved and continuously improved.Marketing and Cross-Functional CollaborationCoordinate with the Marketing Department to bolster promotional strategies for event housing.Support outreach initiatives to enhance room block engagement and bookings.
Verde Edge Consulting Ltd
Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.
Robert Bosch East Africa
Join our dynamic team as a Service Technician Trainee where you will be at the forefront of delivering exceptional after-sales service for our Industrial Boilers division across East Africa while based in Kenya. Your role will involve regular visits to our industrial clients to foster strong relationships, enhance customer satisfaction, and showcase our service expertise. You will promote and sell our service offerings, including maintenance solutions, service contracts, and spare parts. Your proactive after-sales engagement will play a key role in identifying service opportunities and contributing to long-term business growth.Ensure optimal Boiler operation quality within your area of intervention.Manage existing maintenance contracts effectively.Respond to customer inquiries regarding troubleshooting.Oversee the supervision and commissioning of new Boilers.Generate detailed reports following each customer visit, offering recommendations for spare parts and retrofits.Maintain close collaboration with Boiler specialists in Germany.
Accor Hotels
Join our dynamic team as an Outlet Manager at Accor Hotels in Nairobi, where you will lead a passionate team dedicated to delivering exceptional service. Your expertise will ensure that our outlet operates smoothly, providing a memorable experience for our guests.
Recours Four Kenya Consultants Limited
Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.
Accor Hotels
Join our dynamic team at Accor Hotels as a Duty Manager in the vibrant city of Nairobi. You will play a crucial role in ensuring the smooth operation of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your leadership will help create memorable experiences for visitors while fostering a positive work environment for staff.
Salix Data Africa Limited
Join our dynamic team at Salix Data Africa Limited as a Project Manager, where you will play a key role in steering a variety of internal and external projects from inception to completion. You will independently oversee project lifecycles, crafting thorough project plans, task lists, and timelines, while efficiently allocating resources.Collaboration is at the heart of what we do; you will work alongside developers, operations teams, and various departments to ensure timely and scoped deliverables. As the main point of contact for your assigned projects, you will keep stakeholders informed and engaged throughout the process. Your keen insight will help you monitor milestones, track task progression, and prepare regular status updates for leadership.Proactively identifying potential roadblocks and escalating issues as necessary will be essential to mitigate project risks. You will maintain precise project documentation and communications, ensuring everything is appropriately archived. Weekly Capacity Reports and updates to the New Business Report post-SOW are part of your responsibilities, along with conducting Service Failure Reports when necessary.Collaboration with Senior Project Managers will enable you to resolve escalations, align on strategic objectives, and request additional resources when needed. Your involvement in process enhancements and team initiatives will contribute to refining project management practices across the organization. After project completion, you will conduct reviews to capture lessons learned and identify opportunities for improvement.
Careers Activate Talent
At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.
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