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Operations Administrator at Tandem | Cardiff

Tandem Money Limited

Full-time|From £24K/yr|Hybrid|Cardiff, United Kingdom

Position: Operations AdministratorWorking Hours: Monday to Friday, 9 AM to 5 PM (including a 45-minute lunch break). Contractual hours may range from Monday to Saturday, between 8 AM to 7 PM.Compensation: Starting salary of £24,000, plus potential for a 20% bonus and additional benefits.Location: Cardiff, with hybrid working options available after a typical 6-month probation period. Join us in revolutionizing sustainable digital banking Tandem, established in 2014, is among the UK's pioneering challenger banks, proudly based in the Northwest with a workforce exceeding 500 employees across the UK.People are drawn to Tandem because they wish to contribute to something significant. Here, you'll leverage your expertise to develop products that enable individuals to make informed financial decisions while minimizing their environmental footprint. We are large enough to effect real change, yet small enough for every voice to be acknowledged, united by a common purpose that motivates us to advance together.Recognized in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also made the The Sunday Times 100 Tech List for the fastest-growing tech companies in Britain for two consecutive years (2025 and 2026). This accolade reflects our expanding influence in the industry. Additionally, Tandem has been awarded the Investors in Customers Gold Standard based on feedback from customers and employees, and is a Certified™ Great Place to Work®.Tandem is rapidly expanding and is committed to shaping the future of sustainable banking.Your Team: Collaborators in ChangeWe take pride in fostering a workplace rich in diverse experiences, perspectives, and backgrounds, leading to a unique company culture that benefits our employees and enhances customer experiences.This pivotal role ensures fair treatment of customers within the Operations team while consistently delivering fair customer outcomes. The primary objective is to assist Operations Leaders in achieving departmental service levels while upholding company standards and adhering to all relevant company and regulatory obligations, including compliance with FCA rules (such as FCA MCOB and CONC rules).Under the guidance of our Operations Director, our Operations teams are accountable for all customer interactions. They serve as the main points of contact for customers, addressing their inquiries throughout their mortgage or loan journey and providing support to those facing financial difficulties or arrears.

Apr 13, 2026

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